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For Permanent and Contract

Ref: 290421EA_1620722498

IT Support Analyst

England, Cambridgeshire, Cambridge

  • Negotiable
  • Analyst Role
  • Skills: IT Support, 1st Line, Analyst, AWS, IT Support Analyst, Service Desk, VMware, Azure, Linux, Active Directory
  • Seniority: Junior

Job description

IT Support Analyst

Location: Cambridge (Fully remote work available)

Salary: Competitive



Job Description:

This role will be part of a small group that provides support for AWS-focused services to our customers. You will resolve issues for customers and ensure that they are happy with the service that we provide. While doing so, you will develop AWS expertise which may enable you to progress to doing development work over time.

We are looking for technically able people who like to help customers and work as part of a team to deliver a service that keeps getting better. You will spend your working day using multiple service desks (our own and our partners where we are providing the AWS component of a broader service) and handling incidents, service requests and changes

You will also take ownership of tickets that you cannot resolve alone and liaise with colleagues to provide and document the solution, manage escalation of incidents and assist with root cause analysis whilst working to improve your knowledge and understanding of our services, customer requirements and of the AWS platform alongside your core duties.

Essential Skills

* Proven experience on an MSP service desk
* Knowledge of ITIL terms and processes and Windows administration
* Good at communicating with customers in a helpful and professional manner via phone and email (B2B experience)

Desired Skills

* Virtualisation (VMware), AWS and Linux concepts

Personal Attributes

* Analytical, Problem Solving & Troubleshooting
* Professional, Motivated, Team Player
* Committed to continuous improvement

My client is looking for someone who has a passion for the fundamentals of cloud platforms and can show some knowledge of this through commercial experience or an accreditation. With this in mind, the client is looking to invest in someone that would like to be fully schooled in AWS.

This is a highly regarded AWS Accredited Partner who are currently undergoing a period of sustained and exciting growth. If you are interested in any of the above please send your CV to e.ayre@jeffersonfrank.com.



Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com.

Ref: 290421EA_1620722594

IT Support Analyst

England, Bedfordshire

  • Negotiable
  • Analyst Role
  • Skills: IT Support, 1st Line, Analyst, AWS, IT Support Analyst, Service Desk, VMware, Azure, Linux, Active Directory
  • Seniority: Junior

Job description

IT Support Analyst

Location: Cambridge (Fully remote work available)

Salary: Competitive



Job Description:

This role will be part of a small group that provides support for AWS-focused services to our customers. You will resolve issues for customers and ensure that they are happy with the service that we provide. While doing so, you will develop AWS expertise which may enable you to progress to doing development work over time.

We are looking for technically able people who like to help customers and work as part of a team to deliver a service that keeps getting better. You will spend your working day using multiple service desks (our own and our partners where we are providing the AWS component of a broader service) and handling incidents, service requests and changes

You will also take ownership of tickets that you cannot resolve alone and liaise with colleagues to provide and document the solution, manage escalation of incidents and assist with root cause analysis whilst working to improve your knowledge and understanding of our services, customer requirements and of the AWS platform alongside your core duties.

Essential Skills

* Proven experience on an MSP service desk
* Knowledge of ITIL terms and processes and Windows administration
* Good at communicating with customers in a helpful and professional manner via phone and email (B2B experience)

Desired Skills

* Virtualisation (VMware), AWS and Linux concepts

Personal Attributes

* Analytical, Problem Solving & Troubleshooting
* Professional, Motivated, Team Player
* Committed to continuous improvement

My client is looking for someone who has a passion for the fundamentals of cloud platforms and can show some knowledge of this through commercial experience or an accreditation. With this in mind, the client is looking to invest in someone that would like to be fully schooled in AWS.

This is a highly regarded AWS Accredited Partner who are currently undergoing a period of sustained and exciting growth. If you are interested in any of the above please send your CV to e.ayre@jeffersonfrank.com.



Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com.

Ref: 290421EA_1620722647

IT Support Analyst

England, London

  • Negotiable
  • Analyst Role
  • Skills: IT Support, 1st Line, Analyst, AWS, IT Support Analyst, Service Desk, VMware, Azure, Linux, Active Directory
  • Seniority: Junior

Job description

IT Support Analyst

Location: Cambridge (Fully remote work available)

Salary: Competitive



Job Description:

This role will be part of a small group that provides support for AWS-focused services to our customers. You will resolve issues for customers and ensure that they are happy with the service that we provide. While doing so, you will develop AWS expertise which may enable you to progress to doing development work over time.

We are looking for technically able people who like to help customers and work as part of a team to deliver a service that keeps getting better. You will spend your working day using multiple service desks (our own and our partners where we are providing the AWS component of a broader service) and handling incidents, service requests and changes

You will also take ownership of tickets that you cannot resolve alone and liaise with colleagues to provide and document the solution, manage escalation of incidents and assist with root cause analysis whilst working to improve your knowledge and understanding of our services, customer requirements and of the AWS platform alongside your core duties.

Essential Skills

* Proven experience on an MSP service desk
* Knowledge of ITIL terms and processes and Windows administration
* Good at communicating with customers in a helpful and professional manner via phone and email (B2B experience)

Desired Skills

* Virtualisation (VMware), AWS and Linux concepts

Personal Attributes

* Analytical, Problem Solving & Troubleshooting
* Professional, Motivated, Team Player
* Committed to continuous improvement

My client is looking for someone who has a passion for the fundamentals of cloud platforms and can show some knowledge of this through commercial experience or an accreditation. With this in mind, the client is looking to invest in someone that would like to be fully schooled in AWS.

This is a highly regarded AWS Accredited Partner who are currently undergoing a period of sustained and exciting growth. If you are interested in any of the above please send your CV to e.ayre@jeffersonfrank.com.



Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com.

Ref: Alaska/IAM/5/13/Kw_1620923704

Identity and Access Management Security Analyst (Azure)

USA, Alaska, Anchorage

  • 60 to 65 USD
  • Analyst Role
  • Skills: Azure, IAM, Security Analyst
  • Seniority: Mid-level

Job description

Identity and Access Management Security Analyst - $60-65

Job Title: IAM Security Analyst (Azure)

Job Type: Contract to Hire (3-6 Months) (C2C or W2)

Industry: Financial Services

Job Overview:

Perform identity and access management along with information security functions in support of the credit unions operations. Functions would include support of Identity and access management as the primary function. Other programs/process would be privileged access management, network access control, incident response, and security event and incident management.

Core Requirements:

* Lead the implementation and development process for the Identify and access Management (IAM) program with a security focus.
* Develop strategy roadmaps for the IAM systems and program.



* Work with vendors and business partners to develop and manage the IAM Program.
* Lead program design and review working directly with business lines on the integration requirements including provisioning, de-provision, and identity lifecycle into the IAM platform.
* Develops enterprise wide standards for IAM



* Must retain one of the following industry security certifications:

* Certified Identity and Access Manager
* Certified Information Systems Auditor
* Systems Security Certified Practitioner
* any Level 4 or 5 GIAC Certification or other advanced level ce

Nice to haves:

* Prior experience monitoring system logs, SIEM tools, and other security tools for unusual or suspicious activity.
* Experience with implementing or coordinating remediation required by policies, standards, reviews, and audits, documenting exceptions as necessary.
* Prior experience Conducting audits and reviews of endpoint, network, and system security controls and manage remediation efforts.
* Experience with conduct security reviews of the network security architecture and identity access and assess the risk to these changes. Conducting risk analysis, threat, and vulnerability assessments.

The client is setting up interviews immediately. Apply today!

Ref: 240521CA_1621892156

Certification Analyst - Fully remote UK

Northern Ireland, County Antrim, Belfast

  • 35000 to 45000 GBP
  • Analyst Role
  • Seniority: Mid-level

Job description

Certification Analyst

Fully remote - Up to £45K (DOE) + Benefits, UK BASED

The company:

Building the next generation of capabilities that powers our merchant-first ecosystem. We believe that focused and empowered teams can do great things. You'll find that we're a curious, driven, and pragmatic bunch who believe in outcomes over outputs, and we're looking for like-minded individuals to join us on our journey

The role:

Can you focus on the detail of complex, interrelated processes while thinking out of the box and working with a like-minded team? Do you have a passion for solving problems, ensuring quality, and delivering solutions? Are you hungry to continue building your skills while being inspired by and inspiring your peers?

Be responsible for managing the process of EMV certification of payment terminals, mobile devices, and company payment gateways to front end processors. Your focus will be developing and executing custom test scripts for the combination of devices, gateways, and processors. A basic understanding of the payments industry is, therefore, necessary.

The Responsibilities:

* Perform intake paperwork for certifications.
* Review and evaluate test case submissions for accuracy.
* Create reusable, automated tests.
* Create and perform manual certification tests.
* Configure payment terminals, mobile devices, applications and SDKs.
* Use third-party certification tools, test cards, and EMV tools.
* Maintain current and future certification systems.

The Requirements:

* Experience in certification, test and support.
* Ability to create test plans from scratch and execute effectively.
* Experience with Web Services (REST, SOAP).
* Proficiency in understanding payment processing concepts.
* Experience with automated testing tools (Postman, Selenium, Cucumber).
* Basic understanding of networking to be able to trace connectivity related issues.
* Experience with Jira, Confluence, and Github a plus.
* Experience with UL EMV testing tools or VIABLE are a bonus.
* Understanding of the payments industry and/or FinTech experience is beneficial.

To apply for this role, please send an up-to-date CV to a.quigley@jeffersonfrank.com or call 0191 300 9229 for a confidential chat. LinkedIn = https://www.linkedin.com/in/adam-quigley-945824203/

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally.

Ref: 32423423_1626175431

Business Analyst

England, London

  • 1 to 2 GBP
  • Analyst Role
  • Seniority: Mid-level

Job description

Role - Business Analyst (Salesforce & Vlocity)

Duration - 6 Months + Extensions

IR35 Status - Outside

Location - 100% Remote

Start - 26/07/21



I am currently working with a client who are on the hunt for a Business Analyst. You will be working on an implementation project for a large Telco customer.

This role will support a major Salesforce/Vlocity implementation project. The position will work with business stakeholders to ensure the prioritisation and implementation of changes for Salesforce and its applications and systems.

PLEASE NOTE - Vlocity experience is essential for this role.

You are expected to:

* Identify, gather, analyse and document business requirements and translate these into technical specifications
* Effectively communicate specifications and proposals to all stakeholders including management, business users and IT developers (Solution Architects, Salesforce Developers, Chief Architects, PMO's)
* Strong emphasis on delivery and having the ability to run small projects with tangible milestones and delivering against them
* Communicate project progress via required reporting tools

Requirements:

* 5 years experience as a Business Analyst within Telecom domain with at least 2 years' working with CRM systems (ideally Salesforce)
* Experience working in Cloud platform is advantageous
* Experience of working in both Agile and Waterfall methodologies
* Experience in Business Process Mapping and requirements gathering
* Comfortable in a technical environment

Ref: 15062021_1623746098

Betting Market Analyst

England, London, Camden

  • 30000 to 35000 GBP
  • Analyst Role
  • Seniority: Mid-level

Job description

Betting Market Analyst - Up to 35k D.O.E

A very successful sports betting consultancy are on the look out for a talented betting market analyst. The successful candidate will be joining a newly created betting analysis department, which is responsible for delivering established pricing and risk monitoring across various betting platforms. In terms of function you are the eyes behind the analyses, so if you enjoy/have an interest in sport this could be an interesting opportunity for you!

Role & Responsibilities

* Monitoring betting traffic and identifying abnormal activity
* You will act as the first point of contact for external clients and partners as well as internal support teams
* Opportunities will arise with experience in analysing and reporting on potential strategic actions, monitoring and executing aspects of company betting strategies


Skills & Qualifications

* At least an A in Maths at GCSE level.
* 2:1 or higher in a numerate or an analytical degree.
* A fairly decent knowledge of Sports such as: US Sports, football and cricket would be highly advantageous

Bonus

* Having a strong and flexible work ethic.
* Prior betting analyses experience - especially within a sports domain.

If this role sounds interesting and you would like to learn more about this it, feel free to send your CV directly to d.adeoshun@jeffersonfrank.com or alternatively call me on 02038798390

Betting Market Analyst - Up to 35k D.O.E

Ref: JFIRD05_1623851593

Service Desk Analyst

England, London

  • 170 to 200 GBP
  • Analyst Role
  • Seniority: Junior

Job description

SERVICE DESK ANALYST - 3 MONTH CONTRACT - LONDON - MARKET RATE- OUTSIDE IR35



This is a fantastic opportunity to work for a thriving company who are looking to expand their trades floor, we are looking for Service Desk Analyst.



Role Responsibilities;

You will be required to;

* Tier 1 customer desktop support and service desk operation
* Hardware support
* Application installs, moves and changes
* Hardware installs, moves and changes (including some weekend and out of hours work)
* Application and hardware upgrades and mass deployments
* Service Desktop project tasks execution
* Support SCCM Patching MS Deployments where and when necessary
* Updating Audit documentation
* Service Now queues



Must Have;

*

Strong Customer/Service focus
* Team player with self-motivation
* Well presented professional with good all round communications skills
* Diligent work ethic to adhere to audit mandated processes
* Able to work under pressure
* Flexible
* Experience in supporting trading floor environments from Service Desk side
* Knowledge of Windows 10 and Microsoft Office products
* Strong background in ITSM platforms - e.g. Service Now, Remedy, Cherwell.



If you are interested or know anyone interested, please don't hesitate to get in touch with me! email r.durban@jeffersonfrank.com or we can have a confidential chat over phone, please call 0203 879 8369 (ext 8369) or click apply on the advert and I will get back to you ASAP.