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For Permanent

Senior Platform Engineer - up to £75,000

England, Greater Manchester, Manchester

  • £60,000 to £75,000 GBP
  • Engineer Role
  • Skills: AWS, SoftwareEngineer, Python, AWSCloudEngineer, AWSSeniorCloudEngineer, AWSDevOps, Remote, GCP, Azure, Terraform, CICD, Serverless, Linux
  • Seniority: Mid-level

Job description

Senior Platform Engineer - £60,000 - £75,000 (DOE) Package - Remote (1 day a month in Manchester Office)

*This role does not provide Sponsorship*



About the Company



WE ARE A TOP 10 UK CLOTHING & FOOTWEAR DIGITAL RETAILER,WITH A HOME PROPOSITION, SERVING CUSTOMERS THROUGH A DIFFERENTIATED BRAND PORTFOLIO.

Our retail brands and our Financial Services proposition allows customers to spread the cost of shopping with us. We are headquartered in Manchester where we design, source and create our product offer, and we employ over 1,800 people across the UK.



Job description

Here, we are looking for a Senior Platform Engineer to join our Cloud and Platform team within our digital technology division.

There has never been a more exciting time to be joining our Digital Technology team. We are completing a major transformation on our technological platform, migrating to the cloud, working on implementing agile methodology and moving towards a fully agile enterprise-wide organisation.



We are looking for a Platform Engineer with experience working with authorisation/authentication platforms to join our colleagues within the microservices squad. In this role you will be working on some highly visible, large-scale projects and platforms, collaborating with a wide range of business and technology stakeholders. You'll have good experience working in a similar role within a complex, large-scale environment with a passion for all things Cloud and AWS, along with a keenness to build a strong DevOps culture



In your role as Platform Engineer:

* Developing and maintaining a scalable, resilient, cloud-based infrastructure using an Infrastructure as Code approach with experience in Linux OS and Terraform
* Working with the delivery teams to build and maintain a continuous deployment practice.
* Contributing to platform architecture and design, driving continuous improvement.
* Responsible for ensuring platforms are kept secure and working with security to build this into the Infrastructure as Code configuration management solution.
* Ensure high availability/disaster recovery process are reflected as per the change cycle, and as per each change the platform can be brought back as per the Disaster Recovery/Resilience policy.
* Go out into the industry and learn best practices, attend lunch/learns, meet and greets and incorporate gathered knowledge back into the platform. An ability to naturally identify and promote continuous improvement opportunities with a view to build a growth-mindset culture across the wider organisation



Key technical skills we are looking for:

* Authorisation/authentication platform experience
* Terraform
* ECS
* Postgres
* Gitlab CI/CD
* Docker
* Keycloak and infinispan ideal but not essential



How to Apply

Please apply to the role by registering your interest by emailing me at j.carter@jeffersonfrank.com or reaching out via LinkedIn "Jamie Carter".

Frontend Architect

USA, District of Columbia, Washington

  • Negotiable
  • Engineer Role
  • Skills: React Vue Frontend Architect
  • Seniority: Senior

Job description

If you're a skilled Frontend Architect looking for a remote opportunity with the potential to earn up to $200k, Jefferson Frank wants to hear from you. We are recruiting a full-time Frontend Architect to build new features for THREAD Web and mobile applications.



The firm works in Clinical Research Optimization. As Frontend Architect, you will work closely with UX designers, the product team, and other architects and developers to build best-in-class, next-generation web and mobile apps using micro-frontends and highly scalable and reusable component-driven architecture.



If you were already in this Frontend Software Architect role, here are some areas you might have been working in this week:

* Maintaining and enhancing existing Web UI codebase built using Vue & JS
* Working with the Product and UX team to build a next-generation Web application using React
* Collaborating in and owning application architecture for your work and creating detailed architecture documentation
* Conducting technical evaluation and impact analysis for planned features



To apply for this Frontend Software Architect role, you will need expert-level hands-on development skills in full-stack JavaScript, Node and modern component-based JS frameworks like React and/or Vue. You will also require some experience architecting mobile applications for iOS and Android using React Native. Additional qualifications include:

* Demonstrable experience designing and migrating existing solutions to micro-frontend architecture
* Experience with Git and experience using Jira and Bitbucket
* Modern IDE experience (Eclipse, IntelliJ, Visual Studio, etc)
* Good understanding of agile software development concepts and processes



As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.



Please contact Jefferson Frank today to apply if this remote and flexible Frontend Architect job sounds like a great fit for you.

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet.

Cloud Engineer (w/m/d) - Energiewirtschaft

Germany, Nordrhein-Westfalen, Cologne

  • Up to €75,000 EUR
  • Engineer Role
  • Skills: Engineering, Architecture, Energiebranche, Telekommunikation, Projektengineering, Remoteprojekte, Cloud, AWS, Azure, Virtualisierung, EC2, Azure VM, Network, Security, Container, Storage, IaaS, Automatisierung, Terraform, Monitoring, Alerts
  • Seniority: Mid-level

Job description

Wir suchen für einen Kunden mit Standorten in ganz Deutschland vor Ort oder Remote:

Cloud Engineer (w/m/d)



Technologien im Einsatz:

Cloud: AWS, Azure
IaC: Terraform, Ansible, Amazon CloudFormation
Monitoring: Prometheus, Grafana, ElasticSearch, Amazon Cloudwatch, Azure Monitor
Orchestration: Docker, Kubernetes, Helm
Configuration: Chef, Puppet, Saltstack

Anforderungen:
- Erfahrung mit Public Cloud (AWS oder Azure)
- Erfahrung im Aufsetzen von Cloud Infrastruktur oder Plattform-Architekturen
- von Vorteil: relevante Zertifizierung in AWS oder Azure
- Erfahrung mit IT Projektabläufen und Lösungsberatung
- verhandlungssichere Deutschkenntnisse



Worum es geht:

Das Unternehmen ist Tochter eines großen deutschen Versorgungsunternehmens im Bereich Energieversorgung und Telekommunikation. Die Tochtergesellschaft agiert hierbei sowohl als gruppeninternes Dienstleistungsunternehmen als auch für externe Cloudprojekte. Der Fachbereich Cloud umfasst aktuell rund 40 Mitarbeitende, spezialisiert auf verschiedene Bereiche wie Cloud Infrastruktur oder Cloud Softwareentwicklung.

Innerhalb der Cloud Unit werden Sie in einem der beiden Bereiche in den Projekten eingesetzt. Dabei beraten Sie die Kunden hinsichtlich des besten Lösungskonzepts und setzen dieses in die Tat um. Dabei verfolgt die Unit eher eine Macher-Mentalität, d.h. der Fokus liegt mehr auf der Umsetzung als auf ewigem Planen, und setzt auf einen hohen Automatisierungsgrad.

Zum Beispiel hat das Unternehmen für eine der größten europäischen Handelsplattformen für Gas die komplette IT Infrastruktur in die AWS Cloud migriert, zusammen mit allen daranhängenden Plattformen und Systemen. Dabei wurde ein sehr dynamischer Ansatz gewählt, bei dem zunächst die wichtigsten Eckpunkte der Architektur analysiert und durch stetiges Verbessern in ein optimiertes und automatisiertes Cloud Environment übersetzt wurden.

Zudem besitzt die Cloud Unit in diesem Unternehmen eine weitere Besonderheit: Sie ist weitestgehend selbstorganisiert. Die Mitarbeitenden treffen wichtige Entscheidungen rund um Projekte, Wachstum, Weiterbildungsprogrammen und weitere Geschäftsentscheidungen in kleinen Delegationen selbst, welche allen Mitarbeitenden offen stehen. Somit wird nichts „über den Kopf" der Betroffenen entschieden und Wege sind kurz und uneingeschränkt.



Dafür wird Ihnen geboten:

Durch diese Selbstorganisation konnte der Fachbereich einige für alle zufriedenstellende Konditionen zusammenstellen. So können alle Mitarbeitenden Full Remote arbeiten, gelegentlich gibt es Zusammenkünfte im großen oder kleinen Kreis.

Die ist Reisetätigkeit sehr eingeschränkt, höchstens zu Projektkickoffs kann es zu Vor-Ort-Tätigkeiten kommen und diese wird zudem als Arbeitszeit behandelt. Auch wird die Weiterbildung stark gefördert und entsprechend Arbeitszeit bereitgestellt.

Impressum - https://www.frankgroup.com/de/impressum/

Principal Site Reliability Engineer

England, West Yorkshire, Leeds

  • £90,000 to £110,000 GBP
  • Engineer Role
  • Skills: SRE/SiteReliabilityEngineer/PrincipalSRE/AWS/Azure/GCP/Cloud/OnPrem/Python/Powershell/UKRemote/NIJobs
  • Seniority: Mid-level

Job description

Are you looking for a unique opportunity to create a Site Reliability function with the responsibility to plan, design, implement and lead a group who are in charge of delivering growth and industry-changing strategic objectives?

Do you want to build next generation capabilities that power merchant-first ecosystems? Become part of a curious, driven, and pragmatic team who believe in outcomes over outputs and apply today!

Responsibilities:

* Growing our Site Reliability function
* Play a critical role in designing/ developing of tooling, monitoring, control, self-service reporting, and analysis approach
* Establish policies and procedures that govern incident, change, and problem management protocols
* Monitoring and remediating systems, security, and network issues using various application and network management tools
* Interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication, and driving resolution to events via standard operating procedures
* Tracking escalations and other key performance indicators
* Provide application administration in a 24x7 environment based on root cause and analysis of logs, alerts, and various other diagnostic tools
* Work with peers to create a positive environment within the team
* Architecting and developing solutions/ roadmaps for monitoring of various systems that constitute the operating environment
* Leveraging telemetry in an IT setting for alert response and troubleshooting
* Work across different teams to create innovative solutions that produce high availability, scalability and reliability.
* Provide technical leadership and do technical hands-on scripting, tooling, automation for continuous operations.
* Detect incidents based on monitoring tools, notifications, and log files.
* Develop new and modify existing monitors as needed.
* Triage incidents and perform documented steps to resolve when a known error is identified.
* Logging incidents within the Incident Tracking system, clearly documenting symptoms needed for others to investigate the incident.
* Act as "incident owner," escalating to other support groups and following the status of the incident until it has been confirmed to be resolved.
* Work closely with technical support, security, engineers, customers, and other groups as needed to narrow investigative efforts and resolve incidents.
* Monitor running jobs for operational impact. Identify scheduled job failures.
* Maintain critical documentation assets, such as customer contact lists, escalation procedures, scheduled job inventories, and operational "run-books."
* Provide support via phone or pager on a scheduled basis as part of an on-call rotation

Qualifications

* 10+ years in a Senior technical role - DevOps, Software Engineering, System or Support Engineering position.
* Demonstrated experience designing, installing and configuring monitoring solutions
* Solid understanding of monitoring fundamentals associated with SNMP, WMI, Synthetic Transaction Engines and experience with various commercial, open source and homegrown monitoring packages and methods (e.g., Splunk, Nagios, Zabbix, OneSite, Gomez, CA, HP OpenView, etc.).
* Strong scripting skills with languages such as PowerShell or Python.
* Understanding of Object Oriented languages such as C# or Java
* Solid understanding of application level monitoring tools and techniques, including Open Tracing, Open Telemetry and APM tools (e.g. Elastic, DataDog, New Relic etc.)
* Solid understanding of networking, including network devices, subnets, and routing protocols; ability to take and interpret packet captures (Ethereal, etc.).
* Solid understanding of systems, including server hardware, Windows and Linux operating systems, iSCSI/FC SAN/NAS/DAS storage, Hypervisor/Virtualisation (VMware, Hyper-V).
* Proficiency in AD/DNS/DHCP.
* Independently implement and build tools and test significant features and capabilities
* Outstanding written and verbal communication and interpersonal attributes.
* Strong technology aptitude, and leadership.
* Clear and concise communication, both written and oral.
* Excellent analytical and troubleshooting skills

Benefits:

* Home Office allowance of £500
* £60 monthly contribution towards energy bills
* Unlimited Annual Leave
* Private Medical Insurance
* PLUS many more

***For more information, please contact Declan via email: d.coley@jeffersonfrank.com. Please note that this opportunity does NOT provide sponsorship and UK residence is needed prior to application.***

Principal Site Reliability Engineer

England, West Midlands

  • £90,000 to £110,000 GBP
  • Engineer Role
  • Skills: SRE/SiteReliabilityEngineer/PrincipalSRE/AWS/Azure/GCP/Cloud/OnPrem/Python/Powershell/UKRemote/NIJobs
  • Seniority: Mid-level

Job description

Are you looking for a unique opportunity to create a Site Reliability function with the responsibility to plan, design, implement and lead a group who are in charge of delivering growth and industry-changing strategic objectives?

Do you want to build next generation capabilities that power merchant-first ecosystems? Become part of a curious, driven, and pragmatic team who believe in outcomes over outputs and apply today!

Responsibilities:

* Growing our Site Reliability function
* Play a critical role in designing/ developing of tooling, monitoring, control, self-service reporting, and analysis approach
* Establish policies and procedures that govern incident, change, and problem management protocols
* Monitoring and remediating systems, security, and network issues using various application and network management tools
* Interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication, and driving resolution to events via standard operating procedures
* Tracking escalations and other key performance indicators
* Provide application administration in a 24x7 environment based on root cause and analysis of logs, alerts, and various other diagnostic tools
* Work with peers to create a positive environment within the team
* Architecting and developing solutions/ roadmaps for monitoring of various systems that constitute the operating environment
* Leveraging telemetry in an IT setting for alert response and troubleshooting
* Work across different teams to create innovative solutions that produce high availability, scalability and reliability.
* Provide technical leadership and do technical hands-on scripting, tooling, automation for continuous operations.
* Detect incidents based on monitoring tools, notifications, and log files.
* Develop new and modify existing monitors as needed.
* Triage incidents and perform documented steps to resolve when a known error is identified.
* Logging incidents within the Incident Tracking system, clearly documenting symptoms needed for others to investigate the incident.
* Act as "incident owner," escalating to other support groups and following the status of the incident until it has been confirmed to be resolved.
* Work closely with technical support, security, engineers, customers, and other groups as needed to narrow investigative efforts and resolve incidents.
* Monitor running jobs for operational impact. Identify scheduled job failures.
* Maintain critical documentation assets, such as customer contact lists, escalation procedures, scheduled job inventories, and operational "run-books."
* Provide support via phone or pager on a scheduled basis as part of an on-call rotation

Qualifications

* 10+ years in a Senior technical role - DevOps, Software Engineering, System or Support Engineering position.
* Demonstrated experience designing, installing and configuring monitoring solutions
* Solid understanding of monitoring fundamentals associated with SNMP, WMI, Synthetic Transaction Engines and experience with various commercial, open source and homegrown monitoring packages and methods (e.g., Splunk, Nagios, Zabbix, OneSite, Gomez, CA, HP OpenView, etc.).
* Strong scripting skills with languages such as PowerShell or Python.
* Understanding of Object Oriented languages such as C# or Java
* Solid understanding of application level monitoring tools and techniques, including Open Tracing, Open Telemetry and APM tools (e.g. Elastic, DataDog, New Relic etc.)
* Solid understanding of networking, including network devices, subnets, and routing protocols; ability to take and interpret packet captures (Ethereal, etc.).
* Solid understanding of systems, including server hardware, Windows and Linux operating systems, iSCSI/FC SAN/NAS/DAS storage, Hypervisor/Virtualisation (VMware, Hyper-V).
* Proficiency in AD/DNS/DHCP.
* Independently implement and build tools and test significant features and capabilities
* Outstanding written and verbal communication and interpersonal attributes.
* Strong technology aptitude, and leadership.
* Clear and concise communication, both written and oral.
* Excellent analytical and troubleshooting skills

Benefits:

* Home Office allowance of £500
* £60 monthly contribution towards energy bills
* Unlimited Annual Leave
* Private Medical Insurance
* PLUS many more

***For more information, please contact Declan via email: d.coley@jeffersonfrank.com. Please note that this opportunity does NOT provide sponsorship and UK residence is needed prior to application.***

Senior DevOps Engineer

England, London, City of London

  • £50,000 to £80,000 GBP
  • Engineer Role
  • Seniority: Senior

Job description

Senior DevOps Engineer - HYBRID - up to £75,000!



We are looking for a Senior DevOps Engineer to be joining a fun and supportive team, sharing knowledge and collaboratively effectively, to drive our ambitious transformation programme and build cloud based infrastructure. We want to ensure that our technologies are delivered to a world class standards, with our users at the heart of every product we create. The right candidate will be contributing ideas and expertise at all stages, working with us to shape our DevOps processes, driving improvement and trialling new ways of working.



What a Successful Candidate will have:

* Support an Agile way of working within the DevOps team.
* Extensive experience with AWS services (i.e. EC2, VPC, CloudFront, API Gateway, Lambda, ElasticBeanstalk, IAM, RDS, Route53, S2, ElasticCache, ElasticSearch, WAF).
* Programming experience in Bash and one or more of the following: Python, Ruby, Node.js, Java, Scala, Go, C++.
* Proved track record of working with Infrastructure as Code (Terraform).



What we offer:

* 28 days holiday (plus bank holidays!)
* Generous contributory pension scheme.
* Private medical & health insurance.
* Gym and shopping discounts.

* Hybrid working environment (once a fortnight in our swanky London office).



Unfortunately we cannot accept any VISAs or provide sponsorship, and the candidate must have the right to work in the UK.



For further information on the role, please get in touch with myself via email h.mackay@jeffersonfrank.com or via mobile +44 (0)1913387625. Look forward to hearing from you!

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organisations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com

SC Cleared - 4th Line Support Engineer - Contract

England, Berkshire, Reading

  • £400 to £460 GBP
  • Engineer Role
  • Seniority: Mid-level

Job description

SC Cleared 4th Line Support Engineer | 6 months + | Hyrid | INSIDE IR35

Jefferson Frank are currently in pursuit of an SC Cleared 4th Line Support Engineer.

You MUST have an active and transferable SC clearance to apply for this role!

Hybrid working is possible, but are expected to be in the office 2-3 days a week in Hook/Reading

Job Description
The role of the 4th Line Support Engineer is to provide technical support to both the applications migration lifecycle and Live applications used in client environments. You will work within the 4th Line Support team reporting to the 4th Line Support Lead within the Applications Migration workstream. The work is based at a client site in north Hampshire; occasional travel to other customer and supplier sites may also be required. Once established in the role, some remote working will be possible.

Your specific responsibilities include the following:
1. Provide 4th Line Support in support of the customer's service centre in its support of the Live environment, liaising with First-, Second- and Third-Line Support, and the user.
2. To provide technical support to ATLAS Applications Migration team, from end-to-end, encompassing Solution Design, Packaging, Verification, Service Management and, in particular, Trials.
3. To undertake tasks as directed by the 4th-Line Support Lead.
4. Raise all delivery/performance issues with the 4th-Line Support lead in sufficient time for corrective action to be taken.
5. Escalate issues where necessary to the 4th-Line Support Lead.
6. To implement Solution Document changes where needed.
7. Liaise with the Trials Team, User, Solution Design Team, and Project Office Team.
8. Ensure that issues are resolved and resolutions are routed efficiently in time for trials and/or in accordance with customer expectations.

Client Relationship Responsibilities:
Establish and maintain good working relationships with the Customer.
2. Establish and ensure the consultancy meets the Customer's expectations and thereby secure the Customer's satisfaction with our work and enhance the consultancy's reputation.
3. Identify potential incremental business with the Customer and pass the information on to the 4th-Line Support Lead and assist in closing the business.

Skills:

* Install and Configure AD
* Solution Design
* Windows 10
* Windows Deployment Service WDS
* Confidence in dealing with end users.
* Have a good understanding of Client, Web applications and Client/Server applications.
* Attention to detail.
* Willingness to learn on the job.

Desirable skills:

* General knowledge of any of the following:
* Office applications, Java, Citrix, Win7/Win10 OS, Registry, RDP, Chrome/EDGE, GPOs, scripting, administrative skills.

Please apply with your CV at first instance if this role is of interest to you.

Test Automation Engineer - 75.000€ - Grow into QA Manager

Belgium, Flemish Brabant, Leuven

  • €65,000 to €75,000 EUR
  • Engineer Role
  • Skills: Test Automation, Quality Assurance, Unit Testing, Frontend Testing
  • Seniority: Mid-level

Job description

Test Automation Engineer

BioTech

Product Development - SaaS

Flemish Brabant

65.000€ - 75.000€



How do you define sexy?

For us, making a positive impact through our work is sexy. In a product development organization in the Flemish Brabant, there is a team of visionary developers who is developing a data management platform addressed to those professionals whose work is to cure cancer and treat genetic diseases. How do they do that exactly? By creating a software solution that assists them in managing and analysing the already complex production processes these therapies require.

We're looking for a Test Automation Engineer who will set-up the Test Automation strategy and write the scripts side-by-side with the CTO and the dev team. In this position, as you'll be the first Tester, you'll have the opportunity to become the QA Manager and build a QA team around you. Your tasks in the beginning will include end-to-end testing, as well as perhaps the frontend testing. The ideal candidate is an advocate of test-driven development and has experience with:

* Test Automation! We're not looking for a specific tool from you, but we use Cypress for end-to-end testing / integration testing. If you don't work with Cypress but with another similar tool, we're happy to see you.
* Experience withbackend andfrontend unit testing is a great plus! Any unit testing experience would yield a match. An indication of our current stack:

* For frontend unit testing, we're using Karma and Jasmine, but Mocha would also be welcome from your side.
* For backend unit testing, we're using Pytest.

* Fluency in English and an Academic Degree.
* Energy, perseverance, and an antifragile character!

Important:

1 We're not looking for specific years of experience, the role is open to all seniority levels.
2 We're not looking for unicorns who have experience with all our tools. Mindset and potential are equally important.

On top of the technical skills, the ideal candidate enjoys a stimulating working environment, is highly motivated, and aspires to become a key-player in the growth of the company, which is guaranteed that will result to his/her personal growth to a Manager.

The role offers:

In-house work, flexible hours and 3-4 remote work days per week. And of course, a competitive salary (usually up to a range of 3700 - 5200 tailored to your seniority level,) and several benefits (all the standards in Belgium, such as net allowance, health & group insurance, mobility allowance or a company car with a flexible income plan arrangement, internet, meal vouchers etc). If you don't need a company car, you can still get the mobility allowance on top of your gross salary, or use it to pay your mortgage or rent.



Few details about the product

This product development house provides a platform that assists bio-tech organizations with managing process data efficiently. It is a modular Software as a Service for organizations that specialize in biomanufacturing and have lots of data on their plate. Their platform is designed in such a way to help organizations achieve an agile digitisation with increased data integrity and automation. Think about it as the back office of every company. Once the data are collected and structured, the software offers extensive possibilities like, among others, automated reporting, predictive analytics and process comparison.

Interview Process

Fast and easy, you reach out to me, Pavlos Diamantopoulos at p.diamantopoulos@jeffersonfrank.com, and I bring you in touch with the CEO & CTO (Tech Lead) for a video interview. If positive, you visit them one time at the office to discuss numbers and meet the team. Starting date is flexible, so, if you're interested, I'm looking forward to hearing from you!

Chef de Projet Technico-Fonctionnel

France, Île-de-France, Paris

  • Negotiable
  • Engineer Role
  • Skills: Monitoring - ITSM - Chef de projet - Automatisation - Jira - Confluence
  • Seniority: Mid-level

Job description

Contextually, In the first steps of the cloud transformation, Programs' IT managers have been more focusing on the feature delivery and quality of software. As we have already started deployment in production environment, we need to guarantee that the business service works operationally as defined and required



Therefore, there is a significant need to have our systems / applications reliable



This reliability is characterized by:

* Adopting a Run Culture
* Automating improvement opportunities when it makes sense
* Implementing ITSM practices (SLO, SLI, Alerting, Monitoring, On call, Incident, Problem, Change, Security, availability, continuity …)
* Being compliant regarding the requirements provided by regulators, auditors and internal control



The reliability practice is composed of multiple sub-practices (Incident Response, Change Management, Problem management …) that need to be defined and deployed through the development teams. For some it has already started.



To enforce our capacity to define, deploy and support development teams in applying the reliability practice, we are looking to hire a Practice officer that will work closely to the development team as well as the practice owner.



The daily job of the Practice officer will be to define and then deploy and enforce the practice through the developments teams organized in tribes. He will be responsible for the:



* Development, maintenance and enforcement of all incident management documentation and detailed processes (including critical incident management)
* Management and improvement of incident health to include program backlog, timely updates, adherence to IM policy/process, quality of data within incidents
* Ownership of the Incident Management and Major Incident Management modules within ServiceNow including any proposed changes needed to mature or improve Incident Management
* Continual improvement of all incident related process/procedures, incident quality, tooling and instrumentation, dashboards/reporting & technician training
* Ownership of Incident related Service Level Agreements (SLAs), working with SLM and other functional leads to determine root cause for and resolution of SLA misses related to incidents.



MUST HAVE skills

* SRE knowledge
* Languages: English and French (spoken and written)
* leadership,
* pragmatism,
* communication skills
* Coaching skills
* Servant leader
* Management skills

Tools

* JIRA,
* CONFLUENCE
* Suite Office