Managed Cloud Customer Success Manager | 6 Months (Inside IR35)
Jefferson Frank are working with a leading technology company who are seeking to on board an experienced Managed Cloud Customer Success Manager who is willing to go through Security Clearance, this is a highly exciting role for an industry leading program of work.
Daily activities:
* Being a single point of contact for Managed Cloud customers
* Focusing on customer satisfaction and loyalty as well as building close long-term relationships
* Controlling service financials & profitability (including cost optimisation for customers)
* Helping to understand existing processes and create new ones, both internally and with a customer and with support of appropriate teams
* Supporting the Managed Cloud teams in understanding the customer's needs
* Keeping both the customer and the team informed about the needs and changes
* Proactively recognising customer's needs and using resources to drive continuous improvements i.e. quality, automation & profitability
* Taking care of contractual obligations and driving upsell activities
Skills desired:
1 Experience in a similar role gained in mid-size or large international companies
2 Previous experience in operational and tactical service governance
3 Capability to ensure Contractual compliance in service delivery as well as managing contract changes
4 In-depth understanding of Service Management / ITIL / support processes
5 Knowledge and understanding of tools such as Jira, Confluence
6 Excellent communication skills
7 Strong focus on high customer satisfaction
8 End-to-end ownership, self-driven approach, and "Get it done" attitude
If you are interested please apply, or feel free to reach out to me directly on l.porter@jeffersonfrank.com to discuss confidentially.
Managed Cloud Customer Success Manager | 6 Months (Inside IR35)
