Solution Support Team Lead - Salo

Solution Support Team Lead

Salo

Hybrid Remote - 2-3 days on-site expected weekly

5000EUR/mth +



Our client stands as the premier partner for RFID-based Platform as a Service (PaaS) applications across Europe. With a robust foundation in identification solutions, they are an integral part of a worldwide group comprising 5400 employees spanning five continents. Although headquartered in Finland, they have a global reach and specialize in the creation and delivery of cutting-edge identification solutions harnessing the latest RFID and IoT technologies for real-time item tracking. Serving diverse industries, they set themselves apart in the field by being a comprehensive company capable of end-to-end development, including crafting their own readers and software to deliver complete solutions.

They are looking for a Solution Support Team Lead ahead of splitting and restructuring their current team.

They have 4 main products:
1: SELF-SERVICE RETAIL SOLUTIONS: RFID self-service retail solution gives a 99 % accurate overview of your inventory from production to point of sale.
2: ASSET TRACKING: From vehicle maintenance records to GPS timestamps, you can be in control of your entire asset flow with real-time insight
3:: Smart technologies mean that you can remotely sell or rent goods in a totally secure, cost-efficient and scalable way.
4: REAL-TIME INVENTORY: provides real-time data on item location, counts and flows.



Role and Responsibilities

- Team leader for Solution Support Team.
- The current team size is 12 persons, ahead of the split.
- The tasks of the team includes: development of customer SW solutions, documentation, SW support, and technical support and small SW bug fixes.
- The team leader will also manage customer solution delivery projects
- Representing the company as the technical expert to internal & external customers and partners
- Supporting customers and partners with troubleshooting technical issues and providing high-class customer service and support (1st and 2nd line), escalate issues to engineering teams as needed.
- Creating support materials (documentation and small tools)
- Working in complex customer environments to reproduce and document issues



Salo is their main priority for the hire, however, for exceptional candidates, they will consider someone close to their Helsinki office.

Candidates must be residents of Finland with valid work permits. English-speaking candidates are accepted but they do prefer native Finnish due to their customer base being heavily Finnish.

The process will be fairly streamlined, with only 2 stages, 1st being with the Product Owner, and a member of the current team, and the 2nd being with HR.

Please be aware that applicants situated outside of Finland will not be considered.

If you are interested in the role, please send your CV and a cover letter to s.cook1@jeffersonfrank.com