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    SIAM Network Manager

    England, London, City of London

    • £500 to £550 GBP
    • Consultant Role
    • Skills: Neural Networks
    • Seniority: Senior

    Description du poste

    Job Title:

    SIAM Service Manager

    Role Purpose:

    Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

    The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

    * This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
    * ITSM tool configuration is out of scope for the client
    * SIAM will be owned by the client, and this role will operate within that framework.

    Key Responsibilities:

    1. Service Architecture & Design

    * Define and implement service architecture for integrated services.
    * Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
    * Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
    * Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

    2. Service Transition

    * Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
    * Coordinate testing and acceptance for new or changed services.

    3. Governance & Reporting

    * Operate SIAM governance framework:

    * Monthly service reviews with suppliers.
    * SLA/KPI reporting and trend analysis.
    * Risk and compliance audits.

    * Maintain escalation paths and RACI matrices.

    4. Continual Service Improvement (CSIP)

    * Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
    * Drive automation and efficiency improvements across ITSM workflows.

    5. Stakeholder & Supplier Management

    * Act as the central point of contact for service integration issues.
    * Provide clear reporting to senior leadership on service health and improvement initiatives.

    Required Skills:

    * Strong experience in SIAM and multi-supplier environments.
    * Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
    * Proven ability to design service architecture, ticket flows, and SLA frameworks.
    * Excellent governance, reporting, and stakeholder management skills.

    Desirable:

    * Cloud infrastructure knowledge (AWS, OpenShift).
    * Familiarity with secure/government environments.
    * Experience in contract and commercial management

    Fully Remote

    Inside IR35

    January/February Start Date

    Please send me your CV if you're interested

    Nouveau

    SIAM Service Manager

    England, London, City of London

    • £500 to £550 GBP
    • Consultant Role
    • Skills: Neural Networks
    • Seniority: Senior

    Description du poste

    Job Title:

    SIAM Service Manager

    Role Purpose:

    Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

    The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

    * This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
    * ITSM tool configuration is out of scope for the client
    * SIAM will be owned by the client, and this role will operate within that framework.

    Key Responsibilities:

    1. Service Architecture & Design

    * Define and implement service architecture for integrated services.
    * Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
    * Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
    * Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

    2. Service Transition

    * Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
    * Coordinate testing and acceptance for new or changed services.

    3. Governance & Reporting

    * Operate SIAM governance framework:

    * Monthly service reviews with suppliers.
    * SLA/KPI reporting and trend analysis.
    * Risk and compliance audits.

    * Maintain escalation paths and RACI matrices.

    4. Continual Service Improvement (CSIP)

    * Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
    * Drive automation and efficiency improvements across ITSM workflows.

    5. Stakeholder & Supplier Management

    * Act as the central point of contact for service integration issues.
    * Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
    * Provide clear reporting to senior leadership on service health and improvement initiatives.

    Required Skills:

    * Strong experience in SIAM and multi-supplier environments.
    * Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
    * Proven ability to design service architecture, ticket flows, and SLA frameworks.
    * Excellent governance, reporting, and stakeholder management skills.

    Desirable:

    * Cloud infrastructure knowledge (AWS, OpenShift).
    * Familiarity with secure/government environments.
    * Experience in contract and commercial management

    Fully Remote

    Inside IR35

    January/February Start Date

    Please send me your CV if you're interested

    Project Manager Ms Dynamics 365 F&O-CLIENTE FINAL-Madrid

    Spain, Madrid

    • Negotiable
    • Manager Role
    • Skills: Dynamics 365 Finance & Operations
    • Seniority: Senior

    Description du poste

    Project Manager -Microsoft Dynamics 365 F&O (Proyecto Internacional)- CLIENTE FINAL- Madrid

    ¿Te gustaría liderar un proyecto estratégico de transformación digital en una empresa industrial con presencia global?

    Estamos colaborando con un grupo internacional líder en soluciones para infraestructuras críticas, que está desplegando su nuevo ERP (Microsoft Dynamics 365 F&O) en sus plantas de producción. Buscamos un/a Project Manager con experiencia en entornos industriales y despliegues ERP para liderar la implementación en su sede de Madrid.

    ¿Qué te espera?

    * Proyecto nuevo, estratégico y con visibilidad internacional.
    * Reporte directo al CTO y colaboración estrecha con el Program Manager global.
    * Coordinación de equipos locales y alineación con el modelo global del ERP.
    * Participación activa en una transformación digital con impacto real en el negocio.

    Ubicación:

    * Madrid (modelo híbrido: 1-2 días presenciales/semana).

    Requisitos:

    * Experiencia liderando proyectos de despliegue de ERP (idealmente D365 F&O).
    * Inglés fluido (mínimo B2).
    * Disponibilidad para viajar por Europa (20-30 días/año).
    * Conocimiento de procesos industriales, supply chain o manufactura.

    Se ofrece:

    * Contrato indefinido con empresa final.
    * Plan de carrera con proyección a posiciones de liderazgo en España.
    * Paquete retributivo competitivo (salario fijo + variable).
    * Entorno internacional, colaborativo y con fuerte respaldo desde dirección.

    ¿Te interesa formar parte de un proyecto con impacto global y posibilidades reales de crecimiento?

    Aplica ahora o contacta directamente con Laura Bellido: l.bellido@tenthrevolution.com

    Data Mapping Engineer - Senior Engineer

    England, London, City of London

    • £300 to £350 GBP
    • Engineer Role
    • Skills: maximo, DataStage, IBM Maximo Asset Management Software, Palantir, XML tooling, XSLT, & DataStage Designer databases, XML, JSON, CSV, EDI, data mapping, data mapping, data transformation, data integration
    • Seniority: Senior

    Description du poste

    Data Mapping Engineer - UK Based (Security Clearance Required)

    We are seeking an experienced Data Mapping Engineer to design and implement robust data mapping solutions across diverse systems and formats. This role involves working with structured and semi-structured data, ensuring accurate transformation and integration, and supporting broader data migration efforts. Candidates must have hands-on experience with IBM Maximo Asset Management software and meet UK security clearance requirements.

    Key Responsibilities:
    * Analyse and interpret source and target data structures (e.g., databases, XML, JSON, CSV, EDI)
    * Define and document data mappings, transformation logic, and integration rules
    * Collaborate with data architects, analysts, and subject matter experts to ensure semantic consistency
    * Validate mapping outputs and resolve data discrepancies
    * Ensure compliance with data quality, privacy, and security standards
    * Maintain documentation and metadata for traceability and governance
    * Support knowledge sharing and contribute to best practices within the team

    Essential Requirements:
    * UK national with at least five years of residency (required for security clearance)
    * Proven experience in data modelling at conceptual and logical levels
    * Background in data mapping, transformation, or integration (e.g., technical business analyst or data analyst)
    * Proficiency in working with data formats such as XML, JSON, CSV, EDI, XLSX
    * Strong communication and collaboration skills
    * Fluent in English

    Desirable Skills:
    * Familiarity with ETL tools or data integration platforms (e.g., IBM DataStage, Palantir)
    * Experience with documentation tools and specifications (e.g., Excel-based mapping documents, BPMN, UML)
    * Proficiency in XML tooling, XSLT, and DataStage Designer
    * Experience with IBM Maximo Asset Management software

    Inside IR35
    Fully Remote

    This is a UK-based role requiring security clearance. Applicants must meet nationality and 5 years residency and residency criteria.

    Please send me a copy of your CV if you're interested

    Nouveau

    Network Architect

    England, London, City of London

    • £500 to £550 GBP
    • Consultant Role
    • Skills: Neural Networks
    • Seniority: Senior

    Description du poste

    Role: SIAM Service Manager

    MUST have current SC and BPSS (any that have lapsed will not be considered)

    Deep expertise in multi-vendor service architecture is also a MUST HAVE

    Role Purpose:

    Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

    The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

    * This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
    * ITSM tool configuration is out of scope for the client
    * SIAM will be owned by the client, and this role will operate within that framework.

    Key Responsibilities:

    1. Service Architecture & Design

    * Define and implement service architecture for integrated services.
    * Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
    * Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
    * Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

    2. Service Transition

    * Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
    * Coordinate testing and acceptance for new or changed services.

    3. Governance & Reporting

    * Operate SIAM governance framework:

    * Monthly service reviews with suppliers.
    * SLA/KPI reporting and trend analysis.
    * Risk and compliance audits.

    * Maintain escalation paths and RACI matrices.

    4. Continual Service Improvement (CSIP)

    * Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
    * Drive automation and efficiency improvements across ITSM workflows.

    5. Stakeholder & Supplier Management

    * Act as the central point of contact for service integration issues.
    * Provide clear reporting to senior leadership on service health and improvement initiatives.

    Required Skills:

    * Strong experience in SIAM and multi-supplier environments.
    * Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
    * Proven ability to design service architecture, ticket flows, and SLA frameworks.
    * Excellent governance, reporting, and stakeholder management skills.

    Desirable:

    * Cloud infrastructure knowledge (AWS, OpenShift).
    * Familiarity with secure/government environments.
    * Experience in contract and commercial management

    Fully Remote

    Inside IR35

    6 months contract

    January/February Start Date

    Please send me your CV if you're interested

    Nouveau

    Network Architect

    England, London, City of London

    • £500 to £550 GBP
    • Consultant Role
    • Skills: Neural Networks, aws, openshift, SIAM, ITS, , ITIL, CSIP, IBM, OLA, SLA,
    • Seniority: Senior

    Description du poste

    Job Title:

    SIAM Service Manager

    Role Purpose:

    Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

    The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

    * This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
    * ITSM tool configuration is out of scope for the client
    * SIAM will be owned by the client, and this role will operate within that framework.

    Key Responsibilities:

    1. Service Architecture & Design

    * Define and implement service architecture for integrated services.
    * Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
    * Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
    * Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

    2. Service Transition

    * Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
    * Coordinate testing and acceptance for new or changed services.

    3. Governance & Reporting

    * Operate SIAM governance framework:

    * Monthly service reviews with suppliers.
    * SLA/KPI reporting and trend analysis.
    * Risk and compliance audits.

    * Maintain escalation paths and RACI matrices.

    4. Continual Service Improvement (CSIP)

    * Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
    * Drive automation and efficiency improvements across ITSM workflows.

    5. Stakeholder & Supplier Management

    * Act as the central point of contact for service integration issues.
    * Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
    * Provide clear reporting to senior leadership on service health and improvement initiatives.

    Required Skills:

    * Strong experience in SIAM and multi-supplier environments.
    * Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
    * Proven ability to design service architecture, ticket flows, and SLA frameworks.
    * Excellent governance, reporting, and stakeholder management skills.

    Desirable:

    * Cloud infrastructure knowledge (AWS, OpenShift).
    * Familiarity with secure/government environments.
    * Experience in contract and commercial management

    Please send me your CV if you're interested

    Solution Architect Dynamics 365 Retail

    Poland, Masovia, Warsaw

    • Negotiable
    • Consultant Role
    • Skills: az, x++, dynamics 365, finance and operations, architect
    • Seniority: Mid-level

    Description du poste

    Solution Architect Dynamics 365 FO





    Location: Warsaw / remotely


    Our Client is a the global retail company, with many years of presence across Europe and Asia-Pacific.
    Currently they are looking to employ an AX/365 Solution Architect who will join their international team in Warsaw and will work on their further rollout projects across all global branches



    Principal Accountabilities


    * Advise on best practice within the functional areas of the relevant work stream/modules
    * Validation of relevant project documentation including Fit Gap Lists, Functional Requirements Documents, Functional Solution Documents, Process Maps
    * Advise on configuration of master data, parameters and support tables
    * Support super users with testing (process, integration, regression, acceptance)
    * Liaise with external service providers on issues relevant to the work stream
    * Help coordinate cross-functional requirements
    * Assist in design and review of change requests
    * Participate in Business Process Owners Network for relevant area(s) of expertise


    Skills/Knowledge

    * good knowledge od Dynamics AX and 365FO
    * Experience in design and architecture of AX/D365
    * Business requirements analysis
    * Design, configuration, implementation, integration knowledge
    * Understanding of architecture in global / international structures
    * Excellent knowledge of SQL
    * Very good knowledge and understanding of technical issues (development background an asset)
    * ability to choose the best architectural solutions and ability to justify their accuracy (how to do something & for what purpose?), "Helicopter view"
    * AX/D365 implementation experience, ideally in the retail sector
    * Fluent English is a must





    What we offer

    * Projects in various business domains delivered worldwide
    * Professional growth and development through certified training programs and knowledge sharing
    * Competitive salary
    * Large variety of other benefits and sports events




    Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics/Dynamics AX opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics AX team specialise in the highest amount of exclusive live roles within the global market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics AX market.



    To discuss this exciting opportunity in more detail please contact me by phone on my direct line 004822 3975127 or a.zawadzka@nigelfrank.com

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