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Role - Service Desk Engineer - LIMS

Location - Onnsite Manchester - Must be able to Drive

Start Date - ASAP

Day Rate - Market Rates (Inside IR35)

Contract Length - 6 Months initially (Will extend)



Description:

I'm looking for a talented Service Desk Engineer to work for a well known UK brand. The position requires people to have LIMS and Windows 10 experience, with excellent work ethic and customer service skills

You will be required to be accessible to Manchester for on site work 5 days a week. Sometimes there will be remote working however be prepared for on site.



Key Requirements:

* LIMS (Must have)
* Previous experience in Healthcare organisations or NHS businesses
* Knowledge of Windows 10 and Server 2022
* To contribute to the support and implantation of the LIMS Project to deliver maximum value to the business
* To deliver a high standard of support
* To provide desk-side support within dedicated region/cluster supporting all sites for the LIMS project
* To provide 2nd line support remote support to end users within the dedicated region
* To deliver excellent customer service throughout all engagement with the user to improve user satisfaction
* To resolve incidents and handle service requests in a professional and timely manner
* To proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with regard to the LIMS project roll-out
* To provide support during the LIMS project deployments