Business Process Engineering Lead, London, Hybrid, £65,000-£70,000
Role Purpose:
We are entering an exciting phase of digital transformation, with a strategic focus on optimizing people and processes to build a sustainable team capable of running and operating digital platforms efficiently. In this pivotal role, you will play a crucial part in shaping and driving this evolving landscape.
As the Process Engineering Lead, you will work closely with cross-functional teams to orchestrate and facilitate the development and continuous improvement of processes. Your expertise will be instrumental in streamlining workflows, enhancing collaboration, and fostering a culture of process excellence. Through your leadership, you will bridge the gap between technical and non-technical stakeholders, enabling a sustainable operating model for data and digital platforms and accelerating our digital transformation journey.
Responsibilities:
* Baseline and comprehensively document the software development processes across digital and data platform teams, establishing a solid foundation for process optimisation.
* Plan, facilitate, and manage workshops with engineering teams to identify process improvement opportunities and drive collaborative solutions.
* Collaborate closely with engineering teams, managers, and architects to establish baselines and implement effective methodologies for measuring and improving developer productivity.
* Develop and implement a robust framework for continuous process improvement, enabling platforms to deliver faster and more efficiently.
* Work closely with engineering managers and teams to define and implement process-level KPIs and reporting mechanisms, facilitating progress tracking and data-driven decision-making.
* Design and deliver comprehensive training programs to upskill teams on newly defined processes, ensuring seamless adoption and integration.
* Spearhead research and development initiatives to explore innovative approaches to process documentation, measurement, and improvement, fostering a culture of documentation and enhancing engineer productivity.
* Document best practices, create checklists, and establish team principles that promote an inner-source culture philosophy, encouraging collaboration, knowledge sharing, and continuous improvement.
Skills & Experience:
* Proven track record in business analysis, organising workshops, data analysis, and process engineering within technical environments.
* Proficiency in BPML, UML, Flow Diagrams, and tools like Confluence, PowerPoint, Lucidchart, and Visio.
* Experience in designing and implementing surveys for process efficiency and productivity measurement.
* Strong knowledge of e-commerce, microservices, CRM, and data lake architectures.
* Excellent problem-solving and documentation skills, with the ability to break down complex issues and present them clearly.
* Proven ability to collaborate effectively with cross-functional teams, including technical and non-technical stakeholders.
* Experience working in agile environments and familiarity with Lean methodologies and SAFe (Scaled Agile) frameworks.
* Outstanding communication and storytelling abilities, with the ability to adapt to diverse contexts and audiences.
Behavioural Fit:
* Technical mindset with a keen eye for detail, ensuring thorough analysis and accurate documentation of processes.
* Driven, self-motivated, and results-oriented, with a proactive approach to identifying and implementing process improvements.
* Confident and assertive, with the ability to challenge existing practices constructively when necessary.
* Structured and organised, with strong planning and prioritisation capabilities to manage multiple projects effectively.
* Excellent collaborative skills, with the ability to work seamlessly in cross-functional and multicultural teams with minimal supervision.
* Adept at multitasking, with the capability to plan, organize, and prioritize multiple projects concurrently.
* Hands-on mentality, with a willingness to take an active role in process implementation and training.
Role Key Performance Indicators:
* Quality and consistency of documented processes, procedures, and checklists, ensuring clarity, accuracy, and adherence to best practices.
* Demonstrated ability to measure and drive continuous improvement in developer productivity through data-driven analysis and process optimization initiatives.
* Establishment and promotion of an inner-source culture, encouraging collaboration, knowledge sharing, and continuous improvement across teams.
* Adoption rate and feedback from engineering teams on newly implemented processes and training programs.
