Recherche actuelle

Operations Manager - Up to £70k DOE

Edinburgh (3 days remote post covid)

As part of ongoing growth, my client is seeking a Technical Operations Manager (or Head of Technical Operations for a suitable experienced candidate). This is a key role in their leadership team, and is responsible for the effective, proactive and smooth running of the Services delivered to customers 24x7. This is a hands on role, leading a strong team of AWS engineers.

AWS skills are a must, and experience working in a managed service environment, with a strong commitment and experience of service process, leading class customer experience, and driven by customer KPI's.

* Maintaining our industry leading NPS score
* Maintaining a culture of Customer First
* Ensuring that our Managed Services and our response, exceed our customers expectations
* Responsible for our 24x7x365 service delivery
* Maintaining a competitive edge in the quality and innovation of the services we deliver
* Ensure we are a trusted and valued partner to our customers, lead a proactive engagement with our customers, and we use our expertise to enable our customers to be Always Ahead in their market
* Managed Service
* Ensuring the smooth and effective onboarding of our customers
* Responsible for our support and ticketing platform
* Defining and reporting on our Service Metrics to the management team
* Responsible for the consistent, and effective deployment of our service management processes and platforms: service monitoring, alerting & escalation, patching, performance monitoring, incident management, change control
* Applying continual service improvement practices into the business
* Managing our incident response procedures
* Ensuring the end to end delivery of the structure proactive Managed Services to our customers
* Constantly identifying opportunities to be proactive in support of our customer platforms
* Ensuring we deliver effective & structured Service Reviews to our customers
* TechnologyRoadmap & Systems
* Responsible for our corporate CRM platforms and customer systems
* Bringing best practice into all our approaches to technology & systems
* Leading within the company on developing and define our approach, delivering best practice, as well as constantly improving our delivery platforms:
* CRM, service desk structure, support & ticketing, alerting, monitoring, CRM, document management & knowledgebase
* Drive adoption of new approaches, tools, platforms, processes and automation this improve on the way we work
* Reporting
* Embedding a service culture, driven by KPI's, SLA's, targets and quality of service measures
* Reporting regularly to the management team and Board on all the key Service Desk & Managed Service Metrics
* Ensuring that we have fully documented procedures and processes
* Setting targets and service standards for the team and business

To apply for this role, please send an up to date CV to o.king@jeffersonfrank.com or call for a confidential chat on 0191 814 7785

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally

As part of ongoing growth, my client is seeking a Technical Operations Manager (or Head of Technical Operations for a suitable experienced candidate). This is a key role in their leadership team, and is responsible for the effective, proactive and smooth running of the Services delivered to customers 24x7. This is a hands on role, leading a strong team of AWS engineers.

AWS skills are a must, and experience working in a managed service environment, with a strong commitment and experience of service process, leading class customer experience, and driven by customer KPI's.

* Customer Service

* Responsible for the overall customer experience
* Maintaining our industry leading NPS score
* Maintaining a culture of Customer First
* Ensuring that our Managed Services and our response, exceed our customers expectations
* Responsible for our 24x7x365 service delivery
* Maintaining a competitive edge in the quality and innovation of the services we deliver
* Ensure we are a trusted and valued partner to our customers, lead a proactive engagement with our customers, and we use our expertise to enable our customers to be Always Ahead in their market

* Managed Service

* Ensuring the smooth and effective onboarding of our customers
* Responsible for our support and ticketing platform
* Defining and reporting on our Service Metrics to the management team
* Responsible for the consistent, and effective deployment of our service management processes and platforms: service monitoring, alerting & escalation, patching, performance monitoring, incident management, change control
* Applying continual service improvement practices into the business
* Managing our incident response procedures
* Ensuring the end to end delivery of the structure proactive Managed Services to our customers
* Constantly identifying opportunities to be proactive in support of our customer platforms
* Ensuring we deliver effective & structured Service Reviews to our customers

* TechnologyRoadmap & Systems

* Responsible for our corporate CRM platforms and customer systems
* Bringing best practice into all our approaches to technology & systems
* Leading within the company on developing and define our approach, delivering best practice, as well as constantly improving our delivery platforms:

* CRM, service desk structure, support & ticketing, alerting, monitoring, CRM, document management & knowledgebase

* Drive adoption of new approaches, tools, platforms, processes and automation this improve on the way we work

* Reporting

* Embedding a service culture, driven by KPI's, SLA's, targets and quality of service measures
* Reporting regularly to the management team and Board on all the key Service Desk & Managed Service Metrics
* Ensuring that we have fully documented procedures and processes
* Setting targets and service standards for the team and business

"To apply for this role, please send an up to date CV to m.allan@jeffersonfrank.com or call 0191 338 7547 for a confidential chat.

LinkedIn = https://www.linkedin.com/in/mhairi-allan-5674b8122/

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally

Lead IT Project Manager - Edinburgh

Salary up to £57k DOE + Benefits Package

The Lead Manager, IT Projects is a critical role within the Transition to Operations service delivering business critical IT change projects. With an investment of 120 million in its digital channels, my client is taking ownership of its IT services. Supporting the strategic initiatives you can expect to be managing a wide range of end to end IT deliveries right across their technology service. These will range from but not limited to Infrastructure, Communications, Application and Workplace services. This will be an exciting opportunity to help shape the future of technology for my client and take your career to the next level.

Responsibilities:

* Leads the project team for the project lifecycle ensuring adherence to governance, risk and issue management, effective project communication and delivery of quality artefacts e.g. project plans, RAID log, stakeholder matrix, RACIs, readiness plans, and budget management
* Manages the execution of a portfolio of technology change projects and programmes
* Designs, owns and develops project & programme management processes where needed
* Leads and shapes project and programme proposals, ensuring alignment with IT business strategy
* Leads and develops the capacity and capability of projects services both internally and with external partners
* Motivates and coaches both direct reports and virtual team members to create high performing project teams
* Works with Programme Leads to provide regular status reporting & recommend options for contingency plans
* Develops and maintains their own network of influencers to enhance the delivery of projects/workstreams
* Engages with a diverse group of stakeholders to influence direction of projects to meet the project milestones
* Ability to cope in a technically complex and fast-changing environment
* Owns service improvement initiatives for the purpose of providing class leading IT project service

Ideal experience:

* Proven Senior IT Project Management experience in financial services
* Experience managing 3rd party offshore resources & services
* Experience working within large scale, complex, global change environments
* Excellent communication skills - presenting, facilitating, verbal and written
* Prince2/PMP or relevant industry qualification.

Job Description

Role & Responsibilities

As a PM you are responsible for designing, guiding and managing Data management project based on a business analysis. You manage the functional analysts and the IT architect to make an adequate, structured and coherent translation between what is requested as a solution and how this is functionally translated into an ICT design.

Skills & Qualifications

* Higher education (Master or Bachelor) with technical / engineering background or equivalent through experience.
* Born a Data Passionate with knowledge of Data mining, Data integration and modelling.
* Demonstrable experience in technical environments in which the projects are situated. - Communication and customer oriented, preferably through demonstrable preparation / training.
* Hands-on Experience using SAS, SAS macro, SAS base, ETL, Data mining and data integration tools.
* Minimum 5 years of experience in Data related projects and / or development projects - of which at least 3 years experience in leading and guiding projects.
* Capacity to oversee several individual projects, and to manage and optimise the substantive connections between the various projects
* Language requirement: English and French/Dutch

If interested, please apply to the opportunity and we can discuss the details regarding the process to be hired.

Job Description

A Technical Product Manager will successfully manage, advance, and deliver assigned AI and Digital solutions to meet the companies business objectives and be based in the the AI and Innovation group will be based in Chicago, IL

Role & Responsibilities

* Develop strategy and architecture for different AI and Digital Platforms
* Manage full product life cycle of AI and Digital solutions
* Responsible for technology brinkmanship, manage and improve current products, and determine appropriate areas of expansion
* Communicate actions and activities with business partners and own your own product line up

Skills & Qualifications

* 5+ years experience in software development, life cycle management, and project management
* 2+ years experience in Artificial Intelligence and Digital Solutions
* Understanding of agile development life cycle

Benefits

* Fantastic Medical Benefits
* Great work life balance
* Opportunities for growth, management, and personal ownership

Job Description

As a PM you are responsible for designing an ICT project based on a business analysis. You manage the functional analysts and the IT architect to make an adequate, structured and coherent translation between what is requested as a solution and how this is functionally translated into an ICT design.

Also, leadership is an important factor for this role as you will join a team of developers and one of the main tasks will be to guide, help, evaluate and lead the development team. If you believe you have the right skills for this role and the ability to guide a team, please apply below.

Skills & Qualifications

* Higher education (Master or Bachelor) with technical / engineering background or equivalent through experience.
* Born a developer with knowledge of end-to-end programming tools for web/Mobile development.
* Demonstrable experience in technical environments in which the projects are situated such as .NET, react, angular, devops - Communication and customer oriented, preferably through demonstrable preparation / training.
* Capacity to oversee several individual projects, and to manage and optimise the substantive connections between the various projects
* Scrum/agile methodologies.
* Language requirement: French
* Being able to use project management techniques and tools (risk management, issue management, ...) - Knowledge of MS Project, MS Office (such as PowerPoint, Excel, ...)

Senior Manager - Edinburgh

Salary up to £125k Base DOE

A market-leading Data Management, Analytics & BI consultancy with offices across the UK, working with some of the biggest names in the Financial Services industry.

As they continue to build and strengthen, a number of exciting opportunities have arisen to join their consultancy team. They are looking for dynamic individuals, with proven experience and strong technical skills to join their teams in their Edinburgh office.

Essential Requirements:

* Experience in multiple areas - Data Management, Data Warehousing, Data Integration, Data Quality, Data Migration, Business Intelligence, Analytics, Project Delivery across advisory and technical delivery projects.
* Prior experience of one or multiple core Data & BI Solution: SAS, SQL, Teradata, PowerBI, QlikView/QlikSense/QlikCore, Microsoft Stack (SSIS,SSAS,SSRS) and others.
* Project Management skills - Experience of delivering projects across the lifecycle from end to end.
* Senior stakeholder management and interpersonal skills with business/technical focused stakeholders.
* Experience of and capability to discuss client needs for both project delivery and proposal work - translating these into solutions and executing the project.
* Demonstrated ability or experience of building and maintaining client relationships.
* Experience of internal people development.
* Experience of leading people and teams on projects.
* Demonstrated experience of building internal capability and leading propositions and taking new ideas to market.
* Flexibility to travel to and work on client sites within the UK and occasionally Europe.
* Minimum 6 years' experience in consulting.

Key skills:

* A high level of drive with the ability to work to tight deadlines.
* Experience of providing insightful solutions throughout the business.
* The ability to participate effectively in meetings with senior stakeholders.
* A track record of accurate output and responsibility for elements of project delivery.
* The ability to work as part of an integrated team or on an individual basis.
* Awareness of industry standards, regulations and developments.
* If you are currently working in a Data centric role where customer success is at the heart of all you do, I'd love to hear from you. Please get in touch to have a confidential chat.

To hear more or to apply call 0191 814 7785 or contact o.king@jeffersonfrank.com

Job Description

As a PM you are responsible for designing an ICT project based on a business analysis. You manage the functional analysts and the IT architect to make an adequate, structured and coherent translation between what is requested as a solution and how this is functionally translated into an ICT design.

Also, leadership is an important factor for this role as you will join a team of developers and one of the main tasks will be to guide, help, evaluate and lead the development team. If you believe you have the right skills for this role and the ability to guide a team, please apply below.

Skills & Qualifications

* Higher education (Master or Bachelor) with technical / engineering background or equivalent through experience.
* Born a developer with knowledge of end-to-end programming tools for web/Mobile development.
* Demonstrable experience in technical environments in which the projects are situated such as .NET, react, angular, devops - Communication and customer oriented, preferably through demonstrable preparation / training.
* Capacity to oversee several individual projects, and to manage and optimise the substantive connections between the various projects
* Scrum/agile methodologies.
* Language requirement: French
* Being able to use project management techniques and tools (risk management, issue management, ...) - Knowledge of MS Project, MS Office (such as PowerPoint, Excel, ...)

Cyber Security Risk Oversight Manager - Bristol

Salary Up to £70k DOE plus generous benefits package (Cash Options)

My client are looking for someone who is passionate about Cyber Security.

They are seeking a Cyber Security professional to join their Oversight operational risk function. Significant CISO/Information Security operational experience with a track record of delivering security solutions, or supporting a CISO function, rather than a focued Risk/Oversight/Audit IT professional. The role will align to CISO function and given its diverse coverage this is an ideal role to retaining/expanding your technical knowledge.

This would be a great role for anyone looking to help transform risk and control environments, policies, and procedures in a business.

Requirements:



* Track record within financial/ technology services community showing understanding of business, threat landscape & regulatory issues
* Understanding & managing aspects of Cyber risk, including quantification & reporting of Cyber Risk
* Proven experience of delivering in a number of the following areas: strategy, transformation, governance, cyber resilience, general computing controls, identity and access management, and 3rd party assessment
* Experience of working with senior stakeholders across the business to define Cyber risk appetite
* A track record of demonstrating delivery of quality of work to agreed deadlines.
* You are likely to possess an industry recognised qualification such as CISSP, CISM, CISA, or CRISC certification

Desirable:

* Possess the ambition to develop a fulfilling career at my client
* Be recognised by stakeholders providing fantastic support developing the "Operational Risk Oversight" brand
* Be able to help shape my client by adding valuable insight and guidance into Cyber and Information Security strategies
* Displays accountable behaviours and values - things happen because of their team

Job Description

As a PM you are responsible for designing an ICT project based on a business analysis. You manage the functional analysts and the IT architect to make an adequate, structured and coherent translation between what is requested as a solution and how this is functionally translated into an ICT design.

Also, leadership is an important factor for this role as you will join a team of developers and one of the main tasks will be to guide, help, evaluate and lead the development team. If you believe you have the right skills for this role and the ability to guide a team, please apply below.

Skills & Qualifications

* Higher education (Master or Bachelor) with technical / engineering background or equivalent through experience.
* Born a developer with knowledge of end-to-end programming tools for web/Mobile development.
* Demonstrable experience in technical environments in which the projects are situated such as .NET, react, angular, devops - Communication and customer oriented, preferably through demonstrable preparation / training.
* Capacity to oversee several individual projects, and to manage and optimise the substantive connections between the various projects
* Scrum/agile methodologies.
* Language requirement: French
* Being able to use project management techniques and tools (risk management, issue management, ...) - Knowledge of MS Project, MS Office (such as PowerPoint, Excel, ...)