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For Permanent and Contract in Sunnyvale

    Ref: a0M1i000000lvduEAA_1604605091

    Customer Success Engineer

    USA, California, Sunnyvale

    • 120000 to 130000 USD
    • Engineer Role
    • Skills: AWS, Solutions Architecture, Post-Sales, Consulting
    • Seniority: Mid-level

    Job Description

    Job Description

    You will manage the strategic plans of our clients throughout their lifecycle, from business use case ideation through to value realization. You'll act as a trusted advisor to our highly technical end users by using your DevOps technical knowledge to make a real impact with our clients.

    Responsibilities

    Act as a subject matter expert on technical questions regarding platform best practices and new features
    Own and run your book of business to ensure that the company goals and objectives continue to be exceeded and that we delight our clients
    Identifying opportunities for clients to expand their usage of the product
    Manage product roadmaps and adoption cycles to further client usage of the platform

    Qualifications

    Experience working in client-facing technical roles (in Customer Success, Consulting, Pre-sale or related discipline)
    Experience working in a SaaS company or with cloud architectures
    Hands-on experience with AWS, Azure or GCP
    Outstanding communication and client relationship skills

    Bonus Qualifications

    Scripting skills, Bash and Python
    Linux or DevOps
    Container orchestration platform (such as Kubernetes & Amazon ECS)
    IaC Tools (such as Terraform, CloudFormation)
    CI/CD tools, e.g. Jenkins, Gitlab, Chef, Ansible

    If the above is aligned with you, let's connect! Send me your updated resume to a.zavos@jeffersonfrank.com and feel free to give me a call at 480-530-2041.