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Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

* This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
* ITSM tool configuration is out of scope for the client
* SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:

1. Service Architecture & Design

* Define and implement service architecture for integrated services.
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
* Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

* Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
* Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

* Operate SIAM governance framework:

* Monthly service reviews with suppliers.
* SLA/KPI reporting and trend analysis.
* Risk and compliance audits.

* Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

* Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
* Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

* Act as the central point of contact for service integration issues.
* Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

* Strong experience in SIAM and multi-supplier environments.
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
* Proven ability to design service architecture, ticket flows, and SLA frameworks.
* Excellent governance, reporting, and stakeholder management skills.

Desirable:

* Cloud infrastructure knowledge (AWS, OpenShift).
* Familiarity with secure/government environments.
* Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

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What makes this role stand out?

Lead and mentor a talented development team while driving Agile best practices.
Work with cutting-edge technologies: Java 21, Angular 19, OpenShift, Oracle SQL.
Influence technical direction and process improvement in a critical system development project.

Key Requirements:
✔ 9+ years in software development
✔ Certified Scrum Master with 5+ years experience in government/system development projects
✔ 3+ years hands-on with Java 21, Angular 19, OpenShift, Oracle SQL
✔ Strong leadership experience in self-developed systems projects
✔ Fluent Swedish (spoken & written)

If you're passionate about combining technical depth with team leadership, this could be the perfect next step for you.

Data Product Owner

Outside IR35

* Start Data ASAP
* Contract Length: 6 months
* Location: Newcastle Upon Tyne 1 day a week
* SC Clearance preferable. BPSS with view to getting cleared

The Data Product Owner is accountable for maximising the business value of one or more data products, treating data as a product with clear consumers, measurable value, and defined service levels.

They act as the primary bridge between business stakeholders and delivery teams, owning the product vision, backlog prioritisation, and ongoing performance of the data product across its lifecycle. Each data product has a clearly identified owner who is commercially and operationally responsible for its success .

Key Responsibilities

Product Vision & Strategy

* Define and communicate a clear product vision and roadmap for assigned data products, aligned to business outcomes and strategic priorities .
* Ensure each data product is valuable, usable, feasible, and viable for its intended consumers .
* Act as the accountable owner for the success (or failure) of the data product in delivering measurable business value .

Stakeholder Management

* Serve as the primary point of contact for business stakeholders, data consumers, and delivery teams .
* Translate business needs into clear, prioritised product requirements and outcomes.
* Balance competing stakeholder demands while maintaining focus on agreed product goals.

Backlog Ownership & Prioritisation

* Own and prioritise the product backlog, ensuring delivery teams are always working on the highest-value items .
* Define user stories and acceptance criteria with a strong focus on consumer value and usability.
* Make informed trade-offs between scope, quality, time, and cost.

Data Product Delivery Agreements & SLAs

* Define, own, and maintain Data Product Delivery Agreements, including SLAs covering quality, timeliness, availability, and reliability .
* Agree and track non-functional requirements such as refresh frequency, retention, and recovery expectations.
* Ensure consumers clearly understand intended use, limitations, and notice-of-change commitments.

Value Measurement & Performance Monitoring

* Define success metrics and value measures for each data product, including usage, engagement, and business impact .
* Monitor product performance and data quality, initiating corrective action where standards are not met.
* Regularly review product value and make evidence-based decisions on enhancement, maintenance, or retirement.

Data Quality, Ethics & Compliance

* Ensure data products meet agreed data quality thresholds and are trustworthy for decision-making .
* Embed regulatory, privacy, and ethical considerations into product design and operation .
* Act as a steward for responsible data use within the product domain.

Cross-Functional Leadership

* Work closely with engineers, analytics engineers, platform teams, and UX to deliver high-quality data products .
* Champion a "data as a product" mindset across business and technical teams.
* Contribute to the evolution of product management and data product practices across the organisation.

Required Experience & Skills

Essential

* Proven experience as a Product Owner, Product Manager, or similar role in a data, analytics, or platform environment.
* Strong understanding of data and analytics concepts (e.g. data products, data quality, analytics use cases).
* Experience owning and prioritising backlogs and working with cross-functional delivery teams.
* Excellent stakeholder management and communication skills.
* Ability to define and measure business value.

Desirable

* Experience working with data platforms, analytics products, or data mesh-style ownership models .
* Familiarity with defining SLAs, service promises, or delivery agreements for data products.
* Experience operating in regulated or ethically sensitive data environments.
* Exposure to Agile and product management frameworks.

Please send me a copy pf your CV if you're interested?

Lead Data Warehouse Senior Engineer - Contract

Hybrid Dublin - 2 days
7+ years experience

This is an exciting opportunity for an experienced Data Warehouse Developer to join our expanding IT team responsible for the development and maintenance of our mission critical applications.

Key Responsibilities

* Design and implement ETL procedures for intake of data from both internal and outside sources, as well as ensure data is verified and quality is checked.
* Collaborate with business and technology stakeholders in ensuring data warehouse architecture development and utilization.
* Work with business analysts and project managers to develop and refine reporting and analytics requirements.
* Work on complex projects that require both depth and breadth of knowledge in a number of technologies and the business.
* Participate on projects, clarifying the business requirements, performing systems analysis, development and modification activities, as well as related maintenance & support.
* Assist in planning sessions with the business users to analyze business requirements, and provide design recommendations.
* Write concise and clear technical specifications based on analysis of complex business requirements.
* Translate business and technical requirements into business application systems.



Experience:

* Advanced knowledge of SQL including complex stored procedures, functions, query optimization, indexing strategy.
* 7+ years of experience of SSIS and SQL Server Database.
* Proven track record in delivering scalable and reliable Data Warehouse solutions.
* Strong data modeling and dimensional modeling skills (including slowly changing dimensions).
* Experience with data quality and data profiling.
* ETL/ELT design and development experience.
* Experienced in designing, building and maintaining large/complex Data Warehouse systems is desirable.
* Experience with Tableau is also desirable.
* Experience of Azure Data Storage, Azure Data Lakes and Azure SQL DB is desirable
* Experience of Azure Devops (pipelines, repos, releases etc.) is desirable


Education & Training

* Third Level Qualification in Computer Science / IT or relevant work experience.
* MS/Azure certifications desirable

Competencies

* Delivery focused with a strong aptitude for team motivation
* Highly organised and structured approach to working
* Strong analytical skills that ensure projects are delivered to an accurate and high quality standard.
* Ability to work effectively in a team environment.
* Superb oral/written communication skills.

Please can you send me a copy of your CV if you are interested

What You'll Be Working On

-Building and maintaining backend functionality using PHP and Laravel
-Developing a new internal admin & back-office application supporting core business operations
-Refactoring and improving functionality within a large legacy codebase
-Supporting the migration from a bespoke system toward modern frameworks, patterns, and standards
-Collaborating closely with a hands-on Technical Lead and CTO on long-term architectural decisions
-Ensuring software works cohesively with existing hardware and operational constraints
-Writing clean, maintainable, well-documented code
-Identifying technical debt, risks, and improvement opportunities
-Troubleshooting, optimizing performance, and resolving issues in production and non-production environments

What We're Looking For

-Strong commercial experience with PHP and Laravel
-Experience working with legacy systems, including refactoring and staged modernization
-Solid understanding of backend architecture, MVC, and RESTful APIs
-Experience building internal tools/admin or back-office systems
-Proficient with relational databases (MySQL/PostgreSQL)
-Pragmatic mindset-comfortable working in environments with constraints
-Experience collaborating with senior technical stakeholders (Lead Developers, CTOs)
-Strong problem-solving skills and a delivery-focused approach
-Ability to work independently within a small, highly-skilled technical team

Nice-to-Have Experience

-Previous involvement in modernization or platform consolidation projects
-Familiarity with DevOps, CI/CD, tooling, or infra considerations
-Experience working in environments where software integrates closely with hardware systems
-Freelance/consulting experience in technical transformation environments

Analytics Solution Engineer- Contract Opportunity

Remote
Inside IR35
6 Months

Responsibilities
* Managing and resolving platform issues, alerts, and incidents
* Maintaining platform artefacts including secrets, clusters, and release components across Palantir Foundry and Azure Databricks
* Supporting Data Engineers with pipeline creation and platform usage
* Implementing Terraform modules, performing health checks, managing secrets, and overseeing release processes
* Conducting GitHub peer reviews and taking ownership of software components
* Ensuring reliability and performance of Databricks and Palantir Foundry platforms
* Delivering DevOps work to build analytics infrastructure, support redlines, and improve processes
* Performing audit data analysis, data restore operations, immutable backups, networking and access configuration
* Managing PowerBI gateways, VM reservations, Event Hub TUs, serverless compute clusters, and Terraform deployments

Required Skills
* Azure Databricks
* Git / GitHub
* DevOps & Cloud Operations
* Azure Functions
* Data Streaming
* PySpark, Python, SQL
* Automation & Public Cloud
* Cloud Infrastructure
* Terraform
* Palantir Foundry
* PowerBI
* Software Lifecycle Management

If you meet the requirements please send me a copy of your

Key Details:

Location: Madrid (Remote)
Contract: 6 months
Start: ASAP
Language: Strong English required
Team Player: Essential - you'll collaborate closely with a dynamic team

What We're Looking For:

Proficient in React/TypeScript and Node.js
Strong Python skills

Experience with:

Data sanitization, enrichment, and schema building
Integrating external systems
Security and data handling best practices

Nice-to-have: DevOps & CI/CD experience, MCP integration
5+ years of experience
Familiarity with Claude AI tools is a big plus!

Why Join?

Work on a cutting-edge legal tech solution
Remote flexibility with a collaborative team
Opportunity to shape a product that will transform workflows for lawyers

If this role sounds like the perfect fit for you then apply now or drop me a message!

📌 Key Responsibilities:



Design and implement CI/CD pipelines for efficient deployments.

Automate infrastructure and application processes using modern tools.

Ensure system reliability, scalability, and security.

Collaborate with development teams to streamline workflows.



✅ Requirements:



Strong experience with DevOps practices and tools (Docker, Kubernetes, Jenkins, Git).

Proficiency in cloud platforms (AWS preferred).

Knowledge of Infrastructure as Code (Terraform, Ansible).

Solid scripting skills (Python, Bash).

Excellent problem-solving and communication abilities.



📍 Location: Gothenburg, Sweden

⏳ Position: Freelance

🚀 Start Date: ASAP



If you're passionate about automation and cloud technologies, then drop me a message!

Join a dynamic team shaping the future of cloud solutions. A prestigious opportunity has emerged for a Freelance position focused on AWS Architecture. Working remotely, this role is an essential part of a forward-thinking team that values innovation and collaboration.

Candidates who thrive in a flexible environment and possess a strong understanding of AWS will find this role particularly rewarding.

**Key Requirements:**
- Proven experience with AWS technologies and services

- Ability to build and maintain severless apps with AWS Lambda, API gateway, DynamoDB, SNS and CDK

- Ability to write and deploy code in Typescript, Python or Node.js

- Automate infrastructure deployment using CDK or similar IaC frameworks

This position offers the chance to contribute to impactful projects within a supportive environment. If you are an innovative thinker ready to make your mark in cloud technology, we encourage you to apply for this exciting opportunity. Your expertise could shape the future of our client's AWS Marketplace initiatives.

Contract Metadata Analyst - £600/day (Inside IR35)

Please note - this role is Inside IR35 and requires you to work on site in London two days per week. To be eligible for this role you must have the unrestricted right to work in the UK. This organisation will not offer sponsorship.

Overview

Our client is seeking an experienced Metadata Analyst to join their team. This role is critical in driving metadata governance and ensuring compliance with enterprise standards. The successful candidate will work closely with data owners, stewards, and project managers to maintain and enhance metadata repositories and processes.

Key Responsibilities

* Own and maintain metadata management repositories.
* Ensure metadata adheres to policy standards.
* Collaborate with data owners and stewards to populate CDEs business metadata.
* Work with project managers to populate technical business metadata for MITBIT initiative.
* Establish and execute attestation and change management processes.
* Support documentation of data lineage where required.
* Assist in identifying long-term and interim metadata management tools.
* Promote standardisation, visibility, and corporate usage of metadata.
* Be hands-on in all aspects of metadata management.

Qualifications, Skills & Experience

* Strong understanding of business and technical metadata types.
* Significant experience in metadata management.
* Familiarity with formal and informal metadata management tools.
* Proficiency in data modelling and data profiling.
* Excellent documentation and stakeholder management skills.
* Financial Services experience preferred (not essential).

This role pays £600/pd (inside IR35) and will require you to work from the London office two days per week.

To apply for this role please submit your CV or contact David Airey on 0191 338 7508 or at d.airey@tenthrevolution.com.