Solution Support Team Lead

SOLUTION SUPPORT TEAM LEAD

Location: Salo (flexible remote working)
Salary: 4000-5000€/month

Company information:

Our Client is a global organization with 5,400 employees across five continents, headquartered in Finland. They specialise in innovative identification solutions utilizing cutting-edge RFID and IoT technologies for real-time item tracking. Catering to various industries, they stand out by offering end-to-end development, including crafting their own readers and software.

In preparation for growth and team restructuring, they seek a Solution Support Team Lead.

Examples of their key products:

1 SELF-SERVICE RETAIL SOLUTIONS: Provides 99% accurate inventory tracking from production to sale.
2 ASSET TRACKING: Offers real-time insight into asset flow, from maintenance records to GPS timestamps.
3 SMART TECHNOLOGIES: Enables secure, scalable remote sales or rentals.
4 REAL-TIME INVENTORY: Delivers live data on item location, counts, and movement.

Role and Responsibilities:

* Lead a 12-member Solution Support Team.
* Oversee tasks including customer SW solutions development, documentation, SW support, and minor bug fixes.
* Manage customer solution delivery projects.
* Act as the company's technical expert for internal and external stakeholders.
* Assist customers and partners with technical troubleshooting, providing top-tier support and escalating issues to engineering teams.
* Develop support materials such as documentation and tools.
* Work in diverse customer environments to replicate and document issues.

What can they offer YOU?

* Comprehensive onboarding program
* Well-rounded benefits encompassing culture, sports, and wellbeing
* Occupational healthcare and eyewear coverage
* Opportunities for career advancement
* Company-provided mobile phone and mobile broadband
* Family leave and sick leave policies
* Employer-provided bicycle
* Paid leave days
* Comprehensive insurance coverage

Ready to bring your skills to the table and be part of something big?

If you are interested in knowing more, please send over an updated version of your CV to j.selen@jeffersonfrank.com

Please Note: This is a permanent role. This role is for Finnish residents only. This role does not offer Sponsorship. You must have the right to work in Finland with no restrictions. Some of our roles may be subject to successful background/security checks.

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