CLOUD OPERATIONS ENGINEER ROLES OF ALL LEVELS
Entry Level:
Skills, know-how and experience:
· Operating Systems: Windows, Linux &/or MacOS.
· Strong analytical, debugging, and problem-solving skills.
· Some scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
· Experience dealing with multiple teams, multitasking & prioritisation skills.
· Familiarity with SDLC functional disciplines: QA, Development, design, etc
· Proficiency in English language with ability to build relationships and influence.
Preferred:
· Min 1-3 yrs. experience working in a Technical Support Role up to L3. With exposure to server Operating Systems, IT Sysadmin and/or Database Systems.
· Some exposure to cloud technologies.
Technical / professional qualifications:
· It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise.
Junior Level:
Skills, know-how and experience:
* Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or business stakeholders
* Operating Systems: Windows, Linux &/or MacOS.
* Strong analytical, debugging, and problem-solving skills.
* Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
* Experience dealing with multiple teams, multitasking & prioritisation skills.
* Proficiency in English language, verbal and written with ability to build relationships and influence
* Proficiency/exposure to SRE activities like - Software/System Engineering and Toil reduction
* Experience building and maintaining Infrastructure as Code and CI/CD processes
* Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.
Preferred:
* 3-5 yrs. working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role in a customer facing, complex technical environment
* 1-3 yrs. Cloud Experience (AWS, Azure, Google Cloud etc.)
Technical / professional qualifications:
* It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise
* Preferred to have a Certification in Cloud Technologies
Mid-Level:
Skills, know-how and experience:
* Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or business stakeholders
* Operating Systems: Windows, Linux &/or MacOS.
* Strong analytical, debugging, and problem-solving skills.
* Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
* Experience dealing with multiple teams, multitasking & prioritisation skills.
* Proficiency in English language, verbal and written with ability to build relationships and influence
* Proficiency/exposure to SRE activities like - Software/System Engineering and Toil reduction
* Experience building and maintaining Infrastructure as Code and CI/CD processes
* Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.
Preferred:
* 3-5 yrs. working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role in a customer facing, complex technical environment
* 1-3 yrs. Cloud Experience (AWS, Azure, Google Cloud etc.)
Technical / professional qualifications:
* It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise
* Preferred to have a Certification in Cloud Technologies
Senior Level:
Skills, know-how and experience:
* Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders
* Operating Systems: Windows, Linux &/or MacOS.
* Strong analytical, debugging, and problem-solving skills.
* Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
* Experience dealing with multiple teams in different functions/segments, multitasking & prioritisation skills.
* Proficiency in English language, verbal and written with ability to build relationships and influence
* Exposure to Devops/SRE activities like - software/system engineering and toil reduction
* Experience building and maintaining Infrastructure as Code and CI/CD processes
* Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies. (Kubernetes experience preferred)
* Technical leadership ability, influencing and interpersonal skills
* Proven ability in task automation, increasing efficiencies, costs savings and service reliability improvements
* Proven experience working with SDLC functional disciplines: QA, Development, design, etc.
* Previous experience working with Agile methodologies
* Proficiency in English language, verbal and written, with ability to build relationships and influence at all levels of the organisation including senior stakeholder management
Preferred:
* 5-10 years working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role, in a customer facing, complex technical environment
* Min 3 yrs. Cloud Experience (AWS, Azure, Google Cloud etc.)
Technical / professional qualifications:
* It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise
And/or
* Associate, and/or Professional level certifications in Cloud Technologies
Team Lead Level:
Skills, know-how and experience:
Must have: We always looking at new technologies, to give customers an even better experience. There is an expectation that you will have strong experience with most of the following technologies:
* Operating Systems: Windows and/or Linux
* Cloud Providers: Microsoft Azure and/or Amazon Web Services or similar
* Cloud Technologies:
* Serverless: AWS Lambda, Azure Functions
* Container Platforms: Docker, Mesosphere, Kubernetes
* Infrastructure as Code: CloudFormation, ARM templates, Terraform
* Automation and Scripting: PowerShell, Bash, Ruby, Python, Go
* Build/Release Tools: Git, Jenkins, VSTS, Octopus Deploy, TeamCity, XL Release
* Databases: MongoDB, MSSQL, Azure SQL DB, AWS: RDS, MySQL, DynamoDB
* Configuration Management: Ansible, Chef, Puppet, PowerShell DSC
* Online Web/Cloud based technologies: Apache, IIS, Nginx plus Tomcat, Java, Passenger, Rails, Node.js
This role also requires:
* Extensive experience working in a DevOps environment, leading by example to influence peers and stakeholders to adopt the same approach.
* Excellent customer focus and understanding how their actions directly impact the experience our customers receive
* Ability to build relationships and influence at all levels of the organization including senior stakeholder management.
* Experience working with Commercial and Product teams
* Excellent Communication, Presentation, Influencing and Interpersonal Skills
* Proven experience working with SDLC functional disciplines: QA, Development, design, etc.
* Proven experience working with ITIL; Change Control, Incident Management, Configuration Management
* Previous experience working with Agile methodologies.
* Proficiency in English language, verbal and written with ability to build relationships and influence
* Experience with large scale online Products, services and security.
* Broad experience in topics related to the responsibilities of the Operations department.
* You need to have strong technical background, understanding and experience with the DevOps model and the ability to learn quickly.
* Decision-making skills, conflict resolution.
* Ability to analyse, assess and make informed technical decisions quickly.
* Experience of developing SLA's, tracking and reporting performance.
Preferred:
* Solid people management experience to inspire and grow a team of talented DevOps engineers.
* Excellent experience in cloud technologies (Microsoft Azure, Amazon Web Services or Force.com an advantage)
* Previous experience leading DevOps teams
* Extensive experience working in a customer focused, complex technical environment.
* Experience with budgets and commercials
* Min 5 yrs Cloud Experience (AWS, Azure, Rackspace, Salesforce, Google Cloud)
Technical / professional qualifications: It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise
Send your CV to Spyro Kakos at s.kakos@jeffersonfrank.com or call 0191 814 1411
