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    NeuReferenz: 9-21-NocMan_1632245016

    NOC Manager

    USA, New York, Manhattan

    • 100000 to 110000 USD
    • Manager Stelle
    • Fähigkeiten: Tier 1 Team Lead, Linux, AWS
    • Seniority: Mid-level

    Jobbeschreibung

    Responsibilities:

    * Working with Operations and Support Manager on developing policies and goals for the department and ensuring those goals are in line with core values
    * Ensuring policies are followed and goals are met by team members
    * Ticket Queue Management for the members of the team
    * Experience managing resource allocation for 24/7 coverage
    * Own and direct traffic on our escalation and project intake procedures
    * Providing direction and guidance to the team and individual engineers to achieve technical, communication, and other skills required to maintain successful relationships with clients
    * Conducting regular one-on-ones with your reports
    * Overseeing and ensuring quality and accuracy of teams' work based on processes and goals set
    * Coaching and mentoring direct reports
    * Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic improvements
    * Creating and developing performance and utilization reports for your team
    * Organize and execute training sessions for new workflows and procedure recommendations
    * Delegating responsibilities and workload within the team

    Skills Required

    * Strong verbal and written communication and interpersonal skills is a must
    * At least 3 years experience as a team lead
    * Ability to identify each team members strength and weakness
    * Experience delivering 24/7 monitoring
    * Detail oriented
    * Experience working in a Linux environment
    * Ability to make prompt decisions under pressure
    * Proficiency with AWS management (EC2, SNS/SQS, RDS)
    * Ability to conduct thorough investigations, including deep dives into root cause analysis and corrective action plan implementation