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For CDI In Cheshire

    Ref: NSL000041_1620815823

    VP - AWS Solutions Architect - Contact Centre

    England, Cheshire, Knutsford

    • 60000 to 78000 GBP
    • Architect Role
    • Seniority: Senior

    Description du poste

    VP Level - AWS Solutions Architect

    My client a top finance business are hiring an experienced VP Level AWS Solutions Architect working on high profile projects to provide solutions architecture and design for customer contact channels including telephony, webchat, video and supporting services. If this sounds of interest, please read on!

    Benefits;

    * Our environmentally friendly office.
    * Competative salary & good benefits package.

    What will you be doing?

    * Production of architectural visions and end-to-end designs for Contact Centre solutions
    * Co-ordination of impact assessment activities for proposed solutions
    * Be the steward for one or more capabilities/technologies, setting ongoing roadmap and direction for them ensuring all components remain in support and conform to Bank standards
    * Project governance in terms of conforming to architectural standards and strategy
    * Able to develop and maintain constructive relationships with senior business stakeholders at all levels;
    * Able to develop and maintain peer relationships with CTO and other Transaction Cycle architects
    * Strong understanding of applications, API architecture, including RAML, SOAP etc.
    * Exposure to Service Orientated Architecture design principles, service definition and web services implementation including external exposure of API components

    What we're looking for:

    * Significant and proven experience in real world architecture with significant practical experience of defining enterprise wide technical solutions, documenting them and driving them to delivery
    * Significant and proven experience with an application background, as well as an understanding of API architecture, including RAML, SOAP etc.
    * Significant and proven experience in architecting end to end solutions including software/application architecture and integration.
    * Experience of migrating from traditional on premise architecture to Cloud based solutions.

    Skills that will help you in the role:

    * Knowledge of contact centre technologies including inbound and outbound telephony, IVR, webchat, email handling, and voice biometrics and voice analytics is expected
    * Knowledge of Amazon Connect
    * AWS Solutions Architect Associate qualification
    * Competence in the execution of substantial IT delivery programmes from inception through delivery
    * Solution architect and enterprise architect training and certification, e.g. TOGAF or BCS
    * Knowledge of open communication standards such as SIP and WebRTC
    * Knowledge and experience of open source projects including those related to contact centres
    * Knowledge of Java / Java Enterprise

    If this roles seems for you then please email your cv to n.slakmon@jeffersonfrank.com

    Ref: NSL000040_1617980700

    Senior Product Owner

    England, Cheshire, Warrington

    • 50000 to 80000 GBP
    • Manager Role
    • Seniority: Senior

    Description du poste

    My client was founded in 2014 and we are passionate about addressing real-world business process challenges. They use our in-depth experience of end-to-end business process and value-stream mapping and optimisation in order to understand how best to deliver value for our customer and provide the solution in weeks, not months.

    Benefits;

    * Competative salary
    * Good benefits
    * Hybrid working

    Who are we looking for?

    We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out high-end enterprise digital solutions such as Business Intelligence, Transport Management Systems and Customer Relationship Management systems as well as exciting custom developed applications for large multi-national clients and working in the NHS in support of Primary Care.

    They are building a great team based on individuals who want to make a difference. Individuals who like to use their initiative, like to problem solve and who consistently deliver high quality output.

    Their mission is to add value in everything we do, and we are immensely proud of the 'stickiness' with our customer base. We work hard on relationships to be a true business partner, not a software company.

    What are the responsibilities?

    * Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth;
    * Create buy-in for the product vision both internally and with key external partners;
    * Translate product strategy into detailed requirements and prototypes;
    * Scope and prioritise activities based on business and customer impact;
    * Work closely with engineering teams to deliver with quick time-to-market and optimal resources;
    * Drive product launches including working with public relations team, executives, and other product management team members,
    * Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed;
    * Act as a product evangelist to build awareness and understanding;
    * Represent the company by visiting and regularly engaging with customers to solicit feedback on company products and services.

    Must Have Skills:

    * Proven work experience in product management;
    * Excellent knowledge of SDLC including Discovery, Design, Develop and Deploy;
    * Proven track record of managing all aspects of a successful product throughout its lifecycle;
    * Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management;
    * Solid technical background with understanding and/or hands-on experience in software development and web technologies;
    * Strong appreciation of software architecture (Application data collectors, Studios, Back end processing, Reporting);
    * Strong problem-solving skills and willingness to roll up one's sleeves to get the job;
    * Ability to rapidly develop wire-frames and prototypes of solutions;
    * Skilled at working effectively with cross functional teams in a matrix organization;
    * Proven ability to work with a wide range of stakeholders and the capability to change your approach based on their position;
    * Excellent written and verbal communication skills;
    * Understanding of Agile and Sprint based development;
    * MS/BS degree in Computer Science, Engineering or equivalent preferred

    Desirable Skills:

    * Experience using Jira & Confluence;
    * Experience of healthcare industry (Pharmaceutical, CRO);
    * Project Management skills including Planning, Communications and Status Reporting

    Ref: NSL000037_1617979872

    UI/UX Designer

    England, Cheshire, Warrington

    • 40000 to 50000 GBP
    • Other Role
    • Seniority: Mid-level

    Description du poste

    My client was founded in 2014 and we are passionate about addressing real-world business process challenges. They use our in-depth experience of end-to-end business process and value-stream mapping and optimisation in order to understand how best to deliver value for our customer and provide the solution in weeks, not months.

    They are looking for a dynamic UI/UX Designer who will be responsible for the user experience (UX) and user interface (UI) design of our growing digital asset portfolio. You will ensure that all elements of the user experience are optimised for improved usability, usefulness, and exceptional visual design.

    The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.

    What are the responsibilities?

    * Investigating user experience design requirements for our suite of digital assets;
    * Developing and conceptualising a comprehensive UI/UX design strategy for the brand;
    * Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes;
    * Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like;
    * Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets;
    * Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages;
    * Gathering and evaluating user requirements, in collaboration with Business Analysts and Developers to ensure the creation and delivery of tailored experiences for the digital user;
    * Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyse and predict user behaviour;
    * Identify and troubleshoot UX problems (e.g. responsiveness).

    Must Have Skills:

    * A Bachelor's degree and a minimum of 2 years' UI/UX design experience for digital products or services;
    * A portfolio of professional UI/UX design work for both web and mobile platforms;
    * Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite;
    * A team player but can work independently too;
    * Originality;
    * Innovation;
    * Excellent written and verbal communication skills;
    * Multi-tasking and time-management skills, with the ability to prioritise tasks;
    * Experience of data visualisation