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ServiceNow Senior Customer Service Manager

USA, New York

  • £180,000 to £215,000 GBP
  • Manager Stelle
  • Fähigkeiten: ServiceNow, Customer Service Management, Field Service Management, leadership, Subject Matter Expert, implementation, project management, technical design, quality assurance, business development, client success, System Administrator, Implementation
  • Seniority: Senior

Jobbeschreibung

The client is seeking a leader to manage and expand their ServiceNow Customer Service Management program.



The ideal candidate will have a start-up mentality and possess strong leadership, organizational, and communication skills.



The responsibilities include serving as a subject matter expert, leading project implementations, supporting business development, and advising clients on leveraging ServiceNow.



The desired skills include certifications in ServiceNow and a minimum of 10 years of professional experience, with 3 years of experience in ServiceNow implementation.



The company offers comprehensive benefits and opportunities for growth and career development.



Key Terms: ServiceNow, Customer Service Management, Field Service Management, leadership, Subject Matter Expert, implementation, project management, technical design, quality assurance, business development, client success, System Administrator, Implementation Specialist, Suite Certification, work-related experience, professional environment, independent, organizational skills, interpersonal skills, presentation skills, customer focused, communication skills, problem solving, critical thinking, analytical skills, benefits, growth, career development, inclusive culture, diversity, career coaching.

IT Manager-Java, Azure, React

USA, New York

  • $150,000 to $160,000 USD
  • Manager Stelle
  • Fähigkeiten: Azure/React/Java
  • Seniority: Senior

Jobbeschreibung

I am working with an established & growing healthcare company that is looking to bring on a Remote full-time, permanent Full Stack Engineer Manager with Java, React, RESTful APIs and ideally Azure experience .



Some responsibilities include: -Ability to develop efficient technical solutions in a diverse application environment consisting of corporate and custom-made software systems. -Support continuous improvement by investigating alternatives and technologies, presenting these for architectural review. -Communicate very effectively with process owners and management, internal and external teams. -Gather requirements related to the technical solution as well as integration of third-party applications and systems. -Investigate and determine best practices for selection of integration method, business rules, and policies. -Design processes, protocols, standards, and execution plan around integration needs. -Work with external resources and manage vendor relationships related to system connection and necessary development work. -Participate in design sessions with business process owners to provide technical direction on design considerations for development, performance, scalability, availability, maintainability, and reusability. -Comply with design and coding standards, policies, and procedures for every development effort.