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Referenz: OM02938JFI_1620208528

Cloud Operations Manager

Scotland, Edinburgh

  • 60000 to 70000 GBP
  • Manager Stelle
  • Fähigkeiten: Operations Manager, Cloud, AWS
  • Seniority: Senior

Jobbeschreibung

Operations Manager - Up to £70k DOE

Edinburgh (4 days remote per week post covid)

As part of ongoing growth, my client is seeking a Cloud Operations Manager (or Head of Technical Operations for a suitable experienced candidate). This is a key role in their leadership team, and is responsible for the effective, proactive and smooth running of the Services delivered to customers 24x7. This is a hands on role, leading a strong team of AWS engineers.

AWS skills are a must, and experience working in a managed service environment, with a strong commitment and experience of service process, leading class customer experience, and driven by customer KPI's.

* Maintaining our industry leading NPS score
* Maintaining a culture of Customer First
* Ensuring that our Managed Services and our response, exceed our customers expectations
* Responsible for our 24x7x365 service delivery
* Maintaining a competitive edge in the quality and innovation of the services we deliver
* Ensure we are a trusted and valued partner to our customers, lead a proactive engagement with our customers, and we use our expertise to enable our customers to be Always Ahead in their market
* Managed Service
* Ensuring the smooth and effective onboarding of our customers
* Responsible for our support and ticketing platform
* Defining and reporting on our Service Metrics to the management team
* Responsible for the consistent, and effective deployment of our service management processes and platforms: service monitoring, alerting & escalation, patching, performance monitoring, incident management, change control
* Applying continual service improvement practices into the business
* Managing our incident response procedures
* Ensuring the end to end delivery of the structure proactive Managed Services to our customers
* Constantly identifying opportunities to be proactive in support of our customer platforms
* Ensuring we deliver effective & structured Service Reviews to our customers
* TechnologyRoadmap & Systems
* Responsible for our corporate CRM platforms and customer systems
* Bringing best practice into all our approaches to technology & systems
* Leading within the company on developing and define our approach, delivering best practice, as well as constantly improving our delivery platforms:
* CRM, service desk structure, support & ticketing, alerting, monitoring, CRM, document management & knowledgebase
* Drive adoption of new approaches, tools, platforms, processes and automation this improve on the way we work
* Reporting
* Embedding a service culture, driven by KPI's, SLA's, targets and quality of service measures
* Reporting regularly to the management team and Board on all the key Service Desk & Managed Service Metrics
* Ensuring that we have fully documented procedures and processes
* Setting targets and service standards for the team and business

To apply for this role, please send an up to date CV to o.king@jeffersonfrank.com or call for a confidential chat on 0191 814 7785

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally

NeuReferenz: LH5720_1626946941

Senior IT Supplier Manager - Edinburgh / Remote

Scotland, Edinburgh

  • 60000 to 75000 GBP
  • Manager Stelle
  • Fähigkeiten: IT Supplier Manager, Service Delivery Manager, IT Manager, Stakeholder Management, Project Manager, Agile, Scrum, PRINCE2, ITIL, Cloud, ERP, CRM, AWS, Azure, Google Cloud, Oracle, Public Cloud, Infrastructure
  • Seniority: Senior

Jobbeschreibung

Senior IT Supplier Manager | Edinburgh / Remote | £60,000 - £75,000

I am engaged with a Global Bank who are looking to recruit experienced IT Supplier Managers with a proven track record managing relationships (both internal and external) within a technology environment, ideally with a background working with Public Cloud providers. The roles are newly released, part of a multi-year Cloud transformation program within the Bank, with this business unit managing 50% of the Bank's Global suppliers.

In terms of working patterns, these roles will operate a hybrid model post-COVID (currently 100% remote) with 2 days in the office being the 'ideal' expectation longer term. However, the Bank fully supports flexible working patterns so if you have any questions about this then feel free to ask!

Role Overview

In terms of specifics, the roles are essentially focused on relationship management with a main focus on working with the main Public Cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud), with the roles supporting the delivery of large-scale multi-supplier transformation programs. You'll work closely with both internal and external stakeholders (up to c-level) and will be tasked with creating/implementing supplier strategies to ultimately drive innovation, cost-effective delivery and long-term value. Suppliers will have an ever-increasing role in the success of the Bank and this is your chance to be at the heart of their key supplier relationships, specifically in the Public Cloud space.

Role Requirements

In terms of core requirements, rather than copying and pasting the formal JD, I have highlighted the essential skills:

* Public Cloud Suppliers - You should ideally have experience working with some of the major Public Cloud suppliers including Amazon Web Services (AWS), Google Cloud and Microsoft Azure. Cloud is at the forefront of the Bank's roadmap so experience working in that space is key.
* Stakeholder Management - Proven experience managing both technical and non-technical stakeholders.
* Supplier Strategy - Proven experience creating and delivering IT supplier strategies/roadmaps (e.g. vision, planning, resource management).
* Leadership - Experience leading people/projects.
* IT Experience - Whilst not as important as Public Cloud experience, candidates with a background working with additional suppliers (IBM, Oracle, SAP etc.) are definitely desirable.

Benefits

In return, you will gain the following:

* Base salary ranging from £60,000 - £75,000 (depending on experience).
* Discretionary annual bonus/reward (typically 15-30% at this grade).
* Company pension scheme (they contribute up to 15%).
* Enrolment to their share scheme.
* Flexible benefits fund of 4% of base salary (this can be taken as cash or spent on extra perks).
* Private medical cover.
* Holiday allowance of 30 days plus bank holidays.
* Flexible working hours.

Next Steps

So if you've read this advert and think 'this sounds pretty interesting' then why not apply? In order to do so, please contact me using the following methods:

* Telephone - 0191 338 7540
* Email - l.haghighat@frankgroup.com
* LinkedIn - 'Liam Haghighat'

Anything discussed during the application process will remain confidential and any submissions will be fully compliant with GDPR. Please note that this role does not accept applications from candidates who require visa sponsorship.

Referenz: PO8734JFI_1620118576

Product Owner

Scotland, Edinburgh

  • 60000 to 70000 GBP
  • Manager Stelle
  • Fähigkeiten: Cloud, Stakeholder Management, Delivery Management
  • Seniority: Senior

Jobbeschreibung

Product Owner - Edinburgh - Up to £70k DOE

Can be partially or fully remote (depending on experience).

In response to rapid growth and an increasing need for customised internal and external-facing IT systems, they have multiple high priority products on the horizon which require close coordination for organised and timely delivery.

Can you work at pace to support the high growth period? You will work closely with the business to understand customer and stakeholder needs as well as the technical requirements. You will gather feature requests and coordinate sprints to deliver high quality products.

You will deliver the product that aligns with user needs as well as their long term vision.

Accountabilities

* Work with internal and external customers to analyse the needs and align product roadmap to strategic goals.
* Owns the product roadmap.
* Develop scope and define backlog items (epic/features/user stories) that guide the Agile software development.
* Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
* Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
* Collaborate with stakeholders during concept development of a product.
* Accountable for the created product(s), delivering in the product model.
* Draft key objectives and results, strategies and apply the data for the product to make business decisions.
* Assess value, develop cases, and prioritise stories, epics and themes to ensure work.
* Identify and help the client understand the business model and value proposition.
* Develop and maintain an appropriately prioritised backlog of user stories for implementation.
* Develop appropriately detailed specifications for the product features.
* Increase an understanding of Agile practices, Lean Startup, new technologies opportunities and other new trends

Essential Skills

* Product Management and development of the product roadmap
* Stakeholder management and interpersonal skills
* Deep understanding and experience with Agile methodologies
* High degree of organisation, pro-activeness and personal accountability
* Attention to detail along with overall understanding of the technologies used in product
* Ability to multi-task and work under pressure

Experience

* 4+ years in product management
* Proven track record of delivering data driven solutions with a customer-first mindset
* Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs etc.

Contact o.king@jeffersonfrank.com or call 0191 814 7785 for more info.

Referenz: ICSM2938JFI_1620118575

Information & Cyber Security Manager

Scotland, Edinburgh

  • 60000 to 70000 GBP
  • Manager Stelle
  • Fähigkeiten: ISO27001, AWS, Azure, O365, Infrastructure, Cyber Security
  • Seniority: Senior

Jobbeschreibung

Information & Cyber Security Manager - Edinburgh

Salary up to £70k DOE (Partial or Fully Remote working available).

Key strength will be the ability to review the current status of delivery, Identify and deliver service improvements and articulate business benefits as well as working with key stakeholders at senior management level.

Responsible for ensuring that all account contractual security requirements are delivered, managing relationships with customers and suppliers at senior management levels.

The role will require managing security activities such as risk, security incidents, changes, policies and implementation of ISO 27001, Cyber Essentials plus as well as any external audit requirements. Proactively promote security services and drive revenue opportunities.

Working closely with the IT and the wider business to develop and improve the current security strategies and processes.

Review and lead on the management of Cyber Security, covering people, physical, process and all technology aspects.

Experience

* Strong managerial experience in Information and Cyber Security
* Driving innovation & continuous improvement.
* Versatility; Proven ability to adapt and learn in an innovative environment
* Excellent communication and interpersonal skills
* Experience delivering ISO27001, PCI-DSS, Cyber Essentials.
* Hands on experience securing Azure, O365 or AWS implementations.
* A broad technical knowledge of Infrastructure, Networks.
* A thorough understanding and an ability to engage all areas of IT.
* An ability to translate complex ideas to non-technical stakeholders.

Skills

* Evidence of Leading Security investigations, including responding to incidents involving malware, data loss, or network intrusion
* Security related qualifications such as CISSP, CISM, ISO27001 lead implementer or auditor, or equivalent experience.
* A solid understanding of GDPR and data protection and information governance

Responsibilities:

* Ensure that all information security policies and standards are aligned to the companies vision and values. Ensuring that all staff are informed about how to use them and are notified about subsequent changes.
* implementation, maintenance and management of security procedures information security requirements, anti-fraud, incident management procedures, Business Continuity and Disaster Recovery.
* Ensure the delivery of ISO27001 commitment.
* Develop and deliver a sustainable and targeted information security awareness and training programme, relevant to the diverse nature of end users, to improve information security awareness amongst all employees, clients and partners.
* Delivery of a SOC in line with Devops projects and business growth.
* Create a security by design culture across Devops & Data teams.
* Ensure we have a defence in depth strategy across our networks
* Identifying Security and Data Protection related risks and provide proportionate mitigation options and advice to business risk owners for decision making.
* Conduct of security assurance and compliance audits.

Referenz: BSSSM483909JFI_1620118581

Business Service Support Manager

Scotland, Edinburgh

  • 40000 to 57000 GBP
  • Manager Stelle
  • Fähigkeiten: Relationship Management, Banking systems, ITIL framework
  • Seniority: Senior

Jobbeschreibung

Business Service Support Manager - Edinburgh

Salary up to £57k

This role will focus on day to day support and maintenance of a range of my client's applications supporting various products and businesses (i.e. Payments, Mortgages, Loans, Cards, etc.). You will also be involved with change, configuration and other business processes related projects and face off directly to multiple users and stakeholders utilising excellent customer service skills.

Skills required:

* Experience of business Relationship Management within an Enterprise setting, facing off directly to "Heads of" business unit owners
* ITIL framework experience. Proven record of working with controls, KPI, SLAs and contracts
* Good working knowledge of banking systems in Payments area is highly preferable
* Strong planning and organising skills

* Technically aware and able understand complex IT systems then translate that into what it means to the non-technical Business and Operations partners
* Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels
* Have a good understanding of Risk Management and how it is applied across both an Operational and Change environment

Future Skills:

* Manage technical operations simultaneously whilst balancing business priorities and quality to influence a wide range of stakeholders at both senior level and also within technical teams
* Negotiate agreements with both business stakeholders, 3rd parties and internal delivery teams to ensure the right agreements are in place to drive business performance
* Cope in a technically complex and fast-changing environment
* Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
* Succinctly disseminate important messages to an executive audience

To apply/more information please email o.king@jeffersonfrank.com or call 0191 814 7785.

Referenz: SM3943JFI_1625478811

Senior Manager - Data

Scotland, Edinburgh

  • 100000 to 125000 GBP
  • Manager Stelle
  • Fähigkeiten: Data, Consulting, BI, SAS, SQL
  • Seniority: Senior

Jobbeschreibung

Senior Manager - Edinburgh

Salary up to £125k Base DOE

A market-leading Data Management, Analytics & BI consultancy with offices across the UK, working with some of the biggest names in the Financial Services industry.

As they continue to build and strengthen, a number of exciting opportunities have arisen to join their consultancy team. They are looking for dynamic individuals, with proven experience and strong technical skills to join their teams in their Edinburgh office.

Essential Requirements:

* Experience in multiple areas - Data Management, Data Warehousing, Data Integration, Data Quality, Data Migration, Business Intelligence, Analytics, Project Delivery across advisory and technical delivery projects.
* Prior experience of one or multiple core Data & BI Solution: SAS, SQL, Teradata, PowerBI, QlikView/QlikSense/QlikCore, Microsoft Stack (SSIS,SSAS,SSRS) and others.
* Project Management skills - Experience of delivering projects across the lifecycle from end to end.
* Senior stakeholder management and interpersonal skills with business/technical focused stakeholders.
* Experience of and capability to discuss client needs for both project delivery and proposal work - translating these into solutions and executing the project.
* Demonstrated ability or experience of building and maintaining client relationships.
* Experience of internal people development.
* Experience of leading people and teams on projects.
* Demonstrated experience of building internal capability and leading propositions and taking new ideas to market.
* Flexibility to travel to and work on client sites within the UK and occasionally Europe.
* Minimum 6 years' experience in consulting.

Key skills:

* A high level of drive with the ability to work to tight deadlines.
* Experience of providing insightful solutions throughout the business.
* The ability to participate effectively in meetings with senior stakeholders.
* A track record of accurate output and responsibility for elements of project delivery.
* The ability to work as part of an integrated team or on an individual basis.
* Awareness of industry standards, regulations and developments.
* If you are currently working in a Data centric role where customer success is at the heart of all you do, I'd love to hear from you. Please get in touch to have a confidential chat.

To hear more or to apply call 0191 814 7785 or contact o.king@jeffersonfrank.com

Referenz: SM3943JFI_1625918626

Senior Manager - Data

Scotland, Edinburgh

  • 100000 to 125000 GBP
  • Manager Stelle
  • Fähigkeiten: Data, Consulting, BI, SAS, SQL
  • Seniority: Senior

Jobbeschreibung

Senior Manager - Edinburgh

Salary up to £125k Base DOE

A market-leading Data Management, Analytics & BI consultancy with offices across the UK, working with some of the biggest names in the Financial Services industry.

As they continue to build and strengthen, a number of exciting opportunities have arisen to join their consultancy team. They are looking for dynamic individuals, with proven experience and strong technical skills to join their teams in their Edinburgh office.

Essential Requirements:

* Experience in multiple areas - Data Management, Data Warehousing, Data Integration, Data Quality, Data Migration, Business Intelligence, Analytics, Project Delivery across advisory and technical delivery projects.
* Prior experience of one or multiple core Data & BI Solution: SAS, SQL, Teradata, PowerBI, QlikView/QlikSense/QlikCore, Microsoft Stack (SSIS,SSAS,SSRS) and others.
* Project Management skills - Experience of delivering projects across the lifecycle from end to end.
* Senior stakeholder management and interpersonal skills with business/technical focused stakeholders.
* Experience of and capability to discuss client needs for both project delivery and proposal work - translating these into solutions and executing the project.
* Demonstrated ability or experience of building and maintaining client relationships.
* Experience of internal people development.
* Experience of leading people and teams on projects.
* Demonstrated experience of building internal capability and leading propositions and taking new ideas to market.
* Flexibility to travel to and work on client sites within the UK and occasionally Europe.
* Minimum 6 years' experience in consulting.

Key skills:

* A high level of drive with the ability to work to tight deadlines.
* Experience of providing insightful solutions throughout the business.
* The ability to participate effectively in meetings with senior stakeholders.
* A track record of accurate output and responsibility for elements of project delivery.
* The ability to work as part of an integrated team or on an individual basis.
* Awareness of industry standards, regulations and developments.
* If you are currently working in a Data centric role where customer success is at the heart of all you do, I'd love to hear from you. Please get in touch to have a confidential chat.

To hear more or to apply call 0191 814 7785 or contact o.king@jeffersonfrank.com