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    Referenz: HOD220113JFI_1653563618

    Senior DevOps Engineer

    Scotland, Glasgow

    • 65000 to 90000 GBP
    • DevOps Stelle
    • Fähigkeiten: AWS, Terraform, Jenkins, Kubernetes, Linux
    • Seniority: Senior

    Jobbeschreibung

    Senior DevOps Engineer - Education Sector

    £65,000 - £90,000

    Join an organisation that is looking to create inclusive learning experiences for young students that will allow them to develop their understanding of the 'real world', and ascertain skills and knowledge that is important as they grow up. This is their mission, and it is built upon the foundations - which is the people that work for them. The passionate, forward thinking and creative people is what makes this company.

    Sound like you could collaborate as part of such a team?

    Role & Responsibilities

    * Guide and mentor team using your proficiency in provisioning, application deployment and AWS.
    * Improving and establishing effective monitoring and logging services.
    * Ensure effective use of core AWS services.

    Skills & Qualifications

    * AWS DevOps background
    * AWS management (CloudFront, CloudWatch, EC2 etc.)
    * Containerisation experience using Kubernetes, Docker
    * Jenkins and CI/CD pipeline experience
    * Linux command experience



    Benefits

    * Flexible working arrangements
    * Generous holiday allowance including birthday off
    * Competitive salary



    This client is looking to interview next week, so reach out before the end of the week to ensure you application will be considered for the interview slots next week.

    Email: j.mckelvey@jeffersonfrank.com

    Phone: 0191 338 7638

    Referenz: TSM093844JFI_1653648046

    Technical Support Manager

    Scotland, Glasgow

    • 65000 to 85000 GBP
    • Manager Stelle
    • Fähigkeiten: SLA's, B2B support, leading/lagging indicators, Technical support, Management
    • Seniority: Senior

    Jobbeschreibung

    Technical Support Manager - EMEA - Up to £85k + 10% Bonus

    2 days per month in Glasgow office



    The Technical Support Manager, EMEA supervises the day-to-day operations of the EMEA region of support engineers and reports to the Director of Technical Support. The EMEA regional support team provides tiered follow the sun support to My client customers as part of our 24/7/365 support model. My client customers are some of the largest cable, satellite, telco and Internet TV operators in the world, and our team provides support to these high-traffic, high-availability systems located both on-premises and as part of our SaaS offering.



    A successful candidate will have experience working in Customer facing B2B support roles in Customer Success, incident based or managed services environments. Candidates can expect to be evolving, reporting on and responsible for customer support policies and procedures through monitoring and reporting on KPI, leading/lagging indicators, and other metrics. The candidate will come from a technical background and process a strong management skill including the ability to defuse situations by meeting customer expectations while keeping the goals of the company at the forefront of their work.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    * Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level
    * Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident escalated to engineering
    * Ensure tickets assigned to team members are based upon current workload, subject matter expertise, complexity, and resource availability
    * Help to manage overall prioritisation between competing production incidents/problems,
    * Track progress of team's tickets with a focus on meeting SLA's
    * Track and report on KPI's for tickets assigned to and handled by the EMEA Support team.
    * Manage relationships with key partners, service providers, and customers in your region.
    * Monitor team KPIs, proactively suggest adjustments to process, procedure, tools, and staff where needed.
    * Provide data and reporting of KPI's and trends to Management in ad-hoc, weekly, monthly, and as needed intervals.
    * Manage the day-to-day activities of the support team, providing them guidance and direction as necessary.
    * Advocate for customers and define ways to continually add value to the customer experience.
    * Serve as a manager, mentor, and escalation point for support agents; Build credibility and trust within the support group.

    QUALIFICATION REQUIREMENTS:

    * 3 or more years' experience working in a team lead, Customer Success manager or technical support manager role.
    * Able to deliver technical explanations to multiple audience levels in English.
    * Critical thinking and problem-solving skills, and the ability to walk others through their logic
    * Strong Experience in managing technical support professionals.
    * Ability to attract, hire and retain high-performing support professionals
    * Ability to work on competing priorities under tight timelines and delivery pressures.
    * Analytical bent of mind to understand data and derive actionable insights
    * Proficient with Zendesk, Salesforce, Atlassian and MS Office productivities suite.



    Preferred but Not Required:

    * Experience in working in a technical role within the telecommunications industry.
    * Experience with Digital Video Broadcast ecosystems, particularly Conditional Access.
    * Experience with Amazon Web Services.

    About My client:

    My client helps power the modern connected world with security made for people. They protect digital content, applications, and devices with intuitive, people-centered and frictionless security. Leading brands turn to my client to secure everything from premium movies and live streaming sports to sensitive financial and healthcare data, to mission-critical mobile applications.

    Referenz: JFI PE_1653658827

    Platform Engineer

    Scotland, Edinburgh

    • 55000 to 75000 GBP
    • Engineer Stelle
    • Fähigkeiten: Jenkins, AWS, Terraform
    • Seniority: Mid-level

    Jobbeschreibung

    I am working with a global digital solutions medical supplier which has 20 European offices and had a 28 billion euros turnover last year also working with 450 branded pharmacies!

    The Platform Engineers role is to provide automation, tooling and cloud infrastructure capabilities for digital delivery teams. This is a hands-on role, that will carry out a wide range of activities, from actively building and maintaining platform infrastructure, developing our technical standards and ways of working, through to coaching other engineers and engaging with non-technical people at all levels of seniority. The role will operate in a Dev Ops environment which will also provide support for the relevant applications and platforms as required.

    Role & Responsibilities

    * Build, maintain & support infrastructure for high-volume, high performance, high-availability applications and platforms.
    * Development and implementation of technical standards and ways of working. Ensuring that technical standards are being followed by colleagues and third-party suppliers.
    * Effective delivery of projects and activities. Escalation and management of delivery challenges.
    * Provide architectural guidance, direction and consultation. Lead on technology design decisions.
    * Drive continuous improvement in the performance and resilience of our live services.
    * Understand and manage cost drivers, especially for cloud platforms and tooling.
    * Create and maintain solution/technical design documentation.
    * Support technology innovation.
    * Motivated to continuously improve and achieve excellence.
    * Promotes diversity, team spirit and a sense of mutual responsibility to deliver customer excellence.

    Skills & Qualifications

    * Demonstrable working experience developing and maintaining cloud based infrastructure for high-volume, high-performance, high-availability distributed systems. The client's Supplies will be recognised as a provider of top class business relevant solutions to the UK healthcare industry, operating with honesty and integrity to show leadership in partnership
    * Demonstrably experienced and capable 'Infrastructure as Code' practitioner. Considerable working experience with Continuous Configuration Automation tooling.
    * Demonstrably experienced and capable Continuous Delivery practitioner. Considerable working experience with CI/CD tooling and practices.
    * Considerable working experience with cloud infrastructure security best practices and the application of them.
    * Experienced maintaining, implementing and supporting monitoring and alerting.





    Essential

    * A breadth of knowledge and experience building, managing and supporting infrastructure on AWS.
    * Strong skills & experience with Unix/Linux environments.
    * Experienced with scripting languages/tools such as Bash, Ruby, Python.
    * Continuous Configuration Automation tooling such as Puppet, Chef, Ansible, Terraform.
    * CI/CD tooling such as Jenkins, TeamCity.

    Desirable

    * Containerisation and tools such as Docker and Kubernetes.

    Qualifications

    * Degree in Computer Science or Engineering or equivalent experience.
    * AWS certification is a plus.

    Benefits

    * Up to £70,000
    * Fully Remote (UK)
    * Holidays - 25 days plus statutory holidays, increasing to 32 with service





    If this is something that excites you and you are eager to know more, please get in touch! Send your CV to Jamie on j.white1@jeffersonfrank.com or call 020 28615349.

    Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally.

    Referenz: HOD220113JFI_1654529214

    Senior DevOps Engineer

    Scotland, Glasgow

    • 65000 to 90000 GBP
    • DevOps Stelle
    • Fähigkeiten: AWS, Terraform, Jenkins, Kubernetes, Linux
    • Seniority: Senior

    Jobbeschreibung

    Senior DevOps Engineer - Education Sector

    £65,000 - £90,000

    Join an organisation that is looking to create inclusive learning experiences for young students that will allow them to develop their understanding of the 'real world', and ascertain skills and knowledge that is important as they grow up. This is their mission, and it is built upon the foundations - which is the people that work for them. The passionate, forward thinking and creative people is what makes this company.

    Sound like you could collaborate as part of such a team?

    Role & Responsibilities

    * Guide and mentor team using your proficiency in provisioning, application deployment and AWS.
    * Improving and establishing effective monitoring and logging services.
    * Ensure effective use of core AWS services.

    Skills & Qualifications

    * AWS DevOps background
    * AWS management (CloudFront, CloudWatch, EC2 etc.)
    * Containerisation experience using Kubernetes, Docker
    * Jenkins and CI/CD pipeline experience
    * Linux command experience



    Benefits

    * Flexible working arrangements
    * Generous holiday allowance including birthday off
    * Competitive salary



    This client is looking to interview next week, so reach out before the end of the week to ensure you application will be considered for the interview slots next week.

    Email: j.mckelvey@jeffersonfrank.com

    Phone: 0191 338 7638

    Referenz: DS4637453OJKJFI_1654710864

    Platform Engineer

    Scotland, Edinburgh

    • 60000 to 90000 GBP
    • DevOps Stelle
    • Fähigkeiten: AWS, DevOps, Linux, Docker OR Kubernetes
    • Seniority: Senior

    Jobbeschreibung

    Mid level and Senior Platform Engineer positions - £60,000 - £90,000 DOE

    Edinburgh 1/2 days per week in office post covid

    This is an amazing opportunity to join the ranks as a DevOps engineer with an internationally recognised company that is at the forefront of technology innovation. You will be working closely with both IT operations and software delivery teams to ensure a successful release of the product that are up to organisational standards. We are looking for experienced, enthusiastic and motivated DevOps engineers that will further strengthen the company's reputation and add to their skill-set in the UK.

    Main Responsibilities

    This role focuses on delivering services that focus on simplicity, decoupling, testing, iteration and deployment with a strong emphasis on cloud provisioning and architecture. Furthermore, you will facilitate the general upkeep of critical services and be actively creating better ways of working by removing silos between traditional functional teams. Additionally, you will undertake system provisioning and automation as well as working alongside other engineers in the industry where you will provide the code, technical expertise and knowledge to deliver a smooth automated process throughout the project life cycle.

    What you'll bring

    * Strong Linux, scripting and automation experience
    * Experience of working with AWS/Azure in a commercial setting
    * Some containerisation experience working with Docker/Kubernetes/Docker swarm.
    * Reasonable fluency in at least one programming language
    * Experience working with configuration management tools and Code Pipelines
    * Excellent communication/ verbal skills
    * A good work ethic and an eagerness to learn

    What we can offer

    They can offer you a flexible working package where your individual travel needs can be tailored to suit you with the option for reimbursement of travel and accommodation expenses. We also offer a comprehensive and challenging work environment with excellent career growth and cutting edge projects that encourage entrepreneurial spirit. We also invest considerable time and money in training to develop your skills and potentially earn certifications.

    If interested please apply direct.

    Referenz: JD93893402JFOJK_1654710913

    Mid/Senior Java Developers

    Scotland, Edinburgh

    • 45000 to 75000 GBP
    • Developer Stelle
    • Fähigkeiten: Java, Spring, AWS
    • Seniority: Mid-level

    Jobbeschreibung

    Mid/ Senior Java Developers - Fully Remote

    Up to £75k + Bonus

    Working for an ambitious, successful, and growing technology consultancy.

    It's an exciting time to join them on our journey as they grow and expand their services to help their clients tackle bigger, more complex challenges. They plan to treble the size of their team by 2025 - but they're determined not to lose their unique culture.

    They pride themselves in the qualities of their people. They're inclusive, creative, and collaborative.

    They value and empower their people, doing right by them. They work flexibly and keep hierarchy to a minimum. Their benefits include generous annual leave, training and development, pension, and other financial perks.

    They are seeking a dynamic and forward-thinking Java Developer, who can help them transform major clients. You must have an open mind and be willing to learn new technologies.

    Skills and experience we're looking for:

    * Demonstrable experience as a Java Developer, knowledge of core Java.
    * Experience with Spring Boot, Play Framework or JHipster.
    * Knowledge on Spring Core
    * Experience of handling relational and NoSQL databases in a Java-based ecosystem using technologies like JDBC, Spring Data, Hibernate and JPA
    * An understanding of developing applications with SOAP or RESTful Web Services
    * Good Knowledge of cloud platforms and using continuous integration
    * An appreciation of developing software using TDD
    * Experience working with multiple programming paradigms such as functional and object orientation



    Benefits

    Time off: 33 days holiday, Fully Remote and flexi-working.

    On the money: Employer pension contribution of up to 6% with free advice, life cover 4x salary, Give As You Earn salary contribution option, discretionary and referral bonuses.

    A healthy approach: Corporate rate health scheme, external counsellor, and employee assistance programme.

    Kitted out: Apple MacBook, Bluetooth headset, and Kindle with a large, shared library. Plus, discounts on other Apple products.

    Family values: Enhanced maternity and paternity pay, and family excursions.

    Grow with us: Paid for training and certifications

    To apply or for more info please contact o.king@jeffersonfrank.com, 0191 814 7785 or LinkedIn 'Oliver King'.

    Referenz: SPM938764JFI_1655197323

    Senior Product Manager

    Scotland, Edinburgh

    • 70000 to 100000 GBP
    • Manager Stelle
    • Fähigkeiten: Product Management, Product, UX Principles, Online platforms, apps
    • Seniority: Senior

    Jobbeschreibung

    Senior Product Manager - Up to £100k - Edinburgh

    One of the world's most exciting EdTech companies are hiring!

    They started their journey in a small town and now work with leading educational institutions worldwide, enabling them to deliver digital exams to students onsite or remotely. In the last year, they have facilitated 3 million exam submissions from test-takers in over 150 countries.

    What they are looking for in their Senior Product Manager

    We are looking for someone who can own the overall product experience and meet user and business needs within a given area of the product. You have a product-lead mindset, make data-informed decisions, and see opportunities where others don't. You love collaborating and show empathy towards customers and internal stakeholders, take pride in being an excellent communicator, and most importantly; get things done.

    Who you are

    * You are a current Senior Product Manager, Director of Product, or in a similar role
    * Proven experience from digital product management and driving a product-led strategy with a focus on the end-users, ideally from a SaaS environment
    * Ability to grasp complex concepts and systems quickly and express them in simple ways
    * Experience working in a cross-functional team with designers, engineers, and data scientists
    * Owned product discovery and delivery for new solutions/products from conception to market introduction
    * Created a product strategy where you've had the decision-making mandate on priorities
    * Knowledge of various product frameworks, accessibility and privacy standards as well as system experience from Jira, Figma or similar tools
    * Structured, energetic, and engaging, and are passionate about shaping the future of education!

    Strategic Responsibilities

    * Facilitate efficient and high quality product processes including product prioritisation within your product area.
    * Work together with other product teams on developing the overall product priorities and product strategy.
    * Be the company's expert on users' and business' needs within your area.
    * Be responsible for the value and viability risk for your product team.
    * Input to the overall company strategy based on insight within your area.

    Day-to-day activities

    * Manage value and viability risk in a cross-functional product team and steer priorities within your product area to meet users and business needs
    * Conduct market and user research to ensure high standards of usability.
    * Be the go-to person for your product area for customers and internally.
    * Communicate strategy, ideas, priorities, plans, outcomes, and learnings in an efficient and inspiring way.
    * Ensure alignment with overall company strategy through structuring OKR.
    * Be an evangelist for product-led development and the value creation happening in your product area

    Referenz: SCE3199384JFI_1655391603

    Senior Cloud Engineer

    Scotland, Edinburgh

    • 55000 to 80000 GBP
    • DevOps Stelle
    • Fähigkeiten: AWS, Terraform
    • Seniority: Senior

    Jobbeschreibung

    Senior Cloud Engineer - Edinburgh - SPONSOR AVAILABLE

    Salary up to £80k & up to 30% Bonus

    You will be working in one of the fastest growing and dynamic areas of the business and supporting them in delivering an exceptional cloud infrastructure for customers. You'll help to define and establish a continuous delivery approach on thei AWS cloud platform.

    The team is new and growing rapidly, looking for talented colleagues to help deliver ambitious and market leading services that live up to their industry leading reputation.

    What you need to do

    As a Senior Cloud Engineer working within a team engaged in delivery and running the cloud platform to ensure the scalability, reliability, security and efficiency of the environments that host their applications.

    As a Senior Cloud Engineer you will:

    * Help lead on the delivery of best in breed cloud services to them within a Cloud function.
    * Deploy and configure production systems, with a particular focus on automation, ease of configuration, reduction of human error, repeatability and security.
    * Collaborate with other DevOps Engineers to design, implement and evolve automated pipelines in the cloud.
    * Take a lead role in design, collaborating with product owners and architects
    * Understand operational impacts to architectural Cloud decisions
    * Monitor new features/functionality and assess their Ops implications to continuously improve services.
    * Ensure Identity and Access Management controls are in place and strictly adhered to
    * Triage support questions & diagnose specific query performance issues
    * Monitor infrastructure by setting appropriate thresholds and react to event driven alerts appropriately.
    * Discover and recommend ways to improve reliability and efficiency
    * Perform other integration and Dev/Ops activities for Cloud Operations as required.
    * Maintain an overarching service dashboard and reporting
    * Produce and maintain documentation of support processes & resolutions to known operational issues.

    What you need to know

    * Be experienced working with Agile delivery teams in a fast paced, DevOps environment
    * Have a solid understanding of AWS
    * You will take a best practice approach to writing infrastructure as code.
    * Testing plays a crucial role in our products and so experience in writing automated tests and pipelines is a must.
    * Substantial experience in Terraform
    * Be diligent and positive about tracking (JIRA), system monitoring, security, auditing and other ways of ensuring the quality of the platform and the processes around it
    * Good understanding of source and version control tools such as Gitlab
    * An up-to-date understanding of Cloud technology base and a general understanding of other technology bases.
    * Be kept abreast with developments in the IT industry, in particular around Cloud providers & services.
    * Experience and proven track record as a member of a Cloud team within an Operations function.
    * Line management experience

    Resources available to me

    * The knowledge and support of the Cloud Ops team and other engineers.
    * A wholly engaged business with no shortage of appetite for information to help them be more successful.
    * Training as required.
    * Personal development and training.

    To apply or for more info please contact o.king@jeffersonfrank.com, call 0191 814 7785 or LinkedIn 'Oliver King'