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For Permanent and Contract in Bellevue

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    Customer Reliability Engineer

    USA, Washington, Bellevue

    • 90000 to 100000 USD
    • Engineer Role
    • Skills: TCP/IP, Networking, Python, AWS, Technical Support, Scripting, Web Applications, IoT
    • Seniority: Mid-level

    Job Description

    Job Description

    Primarily to help drive customer anxiety to nothing, while serving as an instrumental member of a global team. You'll work closely with a team that is as passionate about IoT as you are, combining your already established technical knowledge and credibility with your familiarity with our platform to guide and support customers all over the world as they build their IoT solutions.

    Roles and Responsibilities

    ● Provide technical support to users who are implementing the platform in their embedded applications, web services, cloud computing, and other related technologies
    ● Work with engineers to investigate recurring issues
    ● Provide architectural guidance to users who are scaling their applications
    ● Publish blogs, tutorials, and other documentation related to IoT architecture

    Skills and Qualifications

    ● Experience providing technical support
    ● Outstanding written and verbal communication skills (email, phone, etc.)
    ● Experience building web applications (Linux servers, web services, architecture, etc.)
    ● Essential programming and scripting skills (Python, JavaScript, shell scripts, etc.)
    ● Basic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.)
    ● Basic knowledge of cellular network infrastructure and operation
    ● Experience with cloud services and cloud architecture (AWS, Azure, GCP, etc.)
    ● Experience with hardware and gadgets (Raspberry Pi, Jetson, Arduino, etc.)

    Benefits

    401K with 6% match

    80% coverage health dental medical (Premium coverage)

    15-20 days PTO depending on seniority