Ihre aktuelle Jobsuche

Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

* This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
* ITSM tool configuration is out of scope for the client
* SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:

1. Service Architecture & Design

* Define and implement service architecture for integrated services.
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
* Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

* Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
* Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

* Operate SIAM governance framework:

* Monthly service reviews with suppliers.
* SLA/KPI reporting and trend analysis.
* Risk and compliance audits.

* Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

* Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
* Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

* Act as the central point of contact for service integration issues.
* Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

* Strong experience in SIAM and multi-supplier environments.
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
* Proven ability to design service architecture, ticket flows, and SLA frameworks.
* Excellent governance, reporting, and stakeholder management skills.

Desirable:

* Cloud infrastructure knowledge (AWS, OpenShift).
* Familiarity with secure/government environments.
* Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Job Title:

SIAM Service Manager

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

* This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
* ITSM tool configuration is out of scope for the client
* SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:

1. Service Architecture & Design

* Define and implement service architecture for integrated services.
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
* Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

* Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
* Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

* Operate SIAM governance framework:

* Monthly service reviews with suppliers.
* SLA/KPI reporting and trend analysis.
* Risk and compliance audits.

* Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

* Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
* Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

* Act as the central point of contact for service integration issues.
* Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

* Strong experience in SIAM and multi-supplier environments.
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
* Proven ability to design service architecture, ticket flows, and SLA frameworks.
* Excellent governance, reporting, and stakeholder management skills.

Desirable:

* Cloud infrastructure knowledge (AWS, OpenShift).
* Familiarity with secure/government environments.
* Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Role - Senior Data Engineer - Azure - Databricks

Location - Remote (UK Based)

Start Date - 5th of January (interviews next week)

Rate - Market Rates (Outside IR35)

Contract Length - 6 Months initially (Will extended based on good performance)

The role is Outside IR35 & Fully remote (Uk Citizens only)



Description:

We've partnered an award winning SME Data Consulting firm.with a unique opportunity. They have won a large contract, looking for 4-6 Azure Data Engineer, with extensive Azure and Databricks experience.

They only hire the based Data consultants, with a strong consulting background, high level communication skills are paramount!

We are conducting interviews from next week, however the start date isn't until the 5th of January.



Please share your CV if you are interested

Job Title:

SIAM Service Manager

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

* This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
* ITSM tool configuration is out of scope for the client
* SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:

1. Service Architecture & Design

* Define and implement service architecture for integrated services.
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
* Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

* Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
* Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

* Operate SIAM governance framework:

* Monthly service reviews with suppliers.
* SLA/KPI reporting and trend analysis.
* Risk and compliance audits.

* Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

* Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
* Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

* Act as the central point of contact for service integration issues.
* Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
* Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

* Strong experience in SIAM and multi-supplier environments.
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
* Proven ability to design service architecture, ticket flows, and SLA frameworks.
* Excellent governance, reporting, and stakeholder management skills.

Desirable:

* Cloud infrastructure knowledge (AWS, OpenShift).
* Familiarity with secure/government environments.
* Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Job Title:

SIAM Service Manager

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

* This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
* ITSM tool configuration is out of scope for the client
* SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:

1. Service Architecture & Design

* Define and implement service architecture for integrated services.
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
* Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

* Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
* Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

* Operate SIAM governance framework:

* Monthly service reviews with suppliers.
* SLA/KPI reporting and trend analysis.
* Risk and compliance audits.

* Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

* Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
* Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

* Act as the central point of contact for service integration issues.
* Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
* Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

* Strong experience in SIAM and multi-supplier environments.
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
* Proven ability to design service architecture, ticket flows, and SLA frameworks.
* Excellent governance, reporting, and stakeholder management skills.

Desirable:

* Cloud infrastructure knowledge (AWS, OpenShift).
* Familiarity with secure/government environments.
* Experience in contract and commercial management

Please send me your CV if you're interested

Contract: Senior Project Manager - Data Harmonisation Project

Outside IR35
6-12 Month Contract
Fully Remote but have to be okay to work in Finnish timezone.

Role Overview
The Senior Project Manager will oversee the end‑to‑end delivery of a global profitability reporting programme, ensuring that data, processes, and reporting capabilities are harmonised across the organisation. This role demands a proactive leader who can operate under pressure, manage ambiguity, and drive decision‑making in highly complex settings.
Key Requirements

Candidates must demonstrate solid, well‑established experience in the following areas:
* Management Accounting, including strong understanding of activity‑based costing (ABC) principles
* Industrial / Manufacturing sector experience (mandatory)
* Proven track record as a Senior Project Manager in large‑scale, complex programmes
* Strong technical competence in reporting and analytics solutions, preferably built on Microsoft Azure and Microsoft Fabric
* Excellent communication and stakeholder management skills, with the ability to lead discussions and influence decisions in complex organisational environments
* A proactive ownership mindset and the ability to perform effectively under pressure and uncertainty

Candidate Profile
To be considered, candidates must have all of the following clearly demonstrated in their CV:
* Management Accounting
* Activity‑Based Costing
* Azure
* Fabric
* Industrial/Manufacturing sector experience
* Senior‑level Project Management background

Candidates lacking industrial/manufacturing experience or those with project management experience limited to the public sector have been previously rejected by the client.

Please send me a copy of your CV if you're interested.