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Neu

2nd Line Technical Support Engineer

Scotland, Edinburgh

  • £30,000 to £35,000 GBP
  • Technician Stelle
  • Fähigkeiten: Windows, Servers, TCP/IP, Firewalls, JNCIA/ CCNA
  • Seniority: Mid-level

Jobbeschreibung

2nd Line Technical Support Engineer - Up to £35k

Edinburgh



This role provides technical support and advice to customers for both our customers and our operational workforce. This includes but is not limited to; monitoring and coordinating the resolution to network issues, network system administration, solving technical issues and documenting those fixes. You will also act as an escalation point or 1st line technical staff.

KEY RESPONSIBILITIES

* Solving and documenting technical incidents and problems related to company products and services
* Acting as a lead within the direct customer support team
* Provide support and leadership to all members of the operational workforce
* Regularly update senior leadership on current incident and problem workload, owning and escalating faults to resolution
* Liaison with internal and external users, ensuring that incidents and problems are fully understood across a variety of stakeholders
* Highlight and escalate major outages to ensure key decisions are made swiftly and decisively
* Network configuration and support across the estate, backup management, config management, systems administration and related tasks
* Provide a point of escalation and leadership for 1st line Technical Support

What experience is critical for this role:

* Working knowledge of Microsoft Windows client and server platforms
* Knowledge of networking principles including TCP/IP, Ethernet, Routing, Switching, Firewalls and Telephone Switching
* Hands on experience in Switching, routing and firewalling in a multi-vendor environment, including but not exclusive to Cisco and MicroTik
* Troubleshooting and solving end user / client issues
* Awareness and understanding of health and safety procedures for working in the UK
* JNCIA / CCNA Certified or equivalent experience.

To apply or find out more contact o.king@jeffersonfrank.com or call 0191 814 7785.

Neu

1st Line Technical Support Engineer

Scotland, Edinburgh

  • £25,000 to £30,000 GBP
  • Technician Stelle
  • Fähigkeiten: Windows, Servers, TCP/IP, Firewalls
  • Seniority: Junior

Jobbeschreibung

1st Line Technical Support Engineer - Up to £30k

Edinburgh



This role provides technical support and advice to customers for both our customers and our operational workforce. This includes but is not limited to; monitoring and co-ordinating the resolution to network issues, network system administration, solving technical issues and documenting those fixes.

KEY RESPONSIBILITIES

* Solving and documenting technical incidents and problems related to company products and services
* Acting as a lead within the direct customer support team
* Provide support and leadership to all members of the operational workforce
* Regularly update senior leadership on current incident and problem workload, owning and escalating faults to resolution
* Liaison with internal and external users, ensuring that incidents and problems are fully understood across a variety of stakeholders
* Highlight and escalate major outages to ensure key decisions are made swiftly and decisively
* Network configuration and support across the estate, backup management, config management, systems administration and related tasks

What experience is critical for this role:

* Working knowledge of Microsoft Windows client and server platforms
* Knowledge of networking principles including TCP/IP, Ethernet, Routing, Switching, Firewalls and Telephone Switching
* Hands on experience in Switching, routing and firewalling in a multi-vendor environment, including but not exclusive to Cisco and MicroTik
* Troubleshooting and solving end user / client issues
* Awareness and understanding of health and safety procedures for working in the UK

To apply or find out more contact o.king@jeffersonfrank.com or call 0191 814 7785.

Neu

Technical Support Engineer (1st/2nd Line)

Scotland, West Lothian, Livingston

  • Up to £40,000 GBP
  • Technician Stelle
  • Fähigkeiten: TCP, IP, Ethernet, Firewall, Routing, Switching, Juniper, Fortinet
  • Seniority: Mid-level

Jobbeschreibung

Technical Support Engineer - £40,000

Fully Remote

My client is on the look out for a 1st line and 2nd line support engineer to join there well established technical support team which will have particular focus on networking, software solutions and general hardware corrections.

You will be based in the heart of Edinburgh - voted one of the best cities to work in the UK. So enjoy the culture, intertwined with an incredible opportunity to progress your career.

Role & Responsibilities

* Troubleshooting for end user and clients
* Solving and documenting technical incidents and problems
* Acting as a lead within the support team.

Skills & Qualifications

* Experience / Knowledge of Microsoft Windows.
* Knowledge of networking principles including TCP/IP, Ethernet, Routing, Firewalls, and telephone switching
* Hands on experience troubleshooting and firewalling.

Benefits

* State of the art office in the heart of Edinburgh.
* Outstanding learning opportunities, with a variety of progression pathways.
* Friendly and inlcusive work environment, that encourages creative and hard work.

If interested it would be great to hear from you. I'd be happy to disclose more about the role or answer any questions you may have about the role.

Get in touch via the following channels;

Email: j.mckelvey@jeffersonfrank.com

Phone: 0191 338 7638

Neu

Technical Support Engineer

Scotland, Edinburgh

  • Up to £40,000 GBP
  • Technician Stelle
  • Fähigkeiten: TCP, IP, Ethernet, Firewall, Routing, Switching, Juniper, Fortinet
  • Seniority: Mid-level

Jobbeschreibung

Technical Support Engineer - £40,000

Fully Remote

My client is on the look out for a 1st line and 2nd line support enginer to join there well established technical support team which will have particular focus on networking, software solutions and general hardware corrections.

You will be based in the heart of Edinburgh - voted one of the best cities to work in the UK. So enjoy the culture, intertwined with an incredible opportunity to progress your career.

Role & Responsibilities

* Troubleshooting for end user and clients
* Solving and documenting technical incidents and problems
* Acting as a lead within the support team.

Skills & Qualifications

* Experience / Knowledge of Microsoft Windows.
* Knowledge of networking principles including TCP/IP, Ethernet, Routing, Firewalls, and telephone switching
* Hands on experience troubleshooting and firewalling.

Benefits

* State of the art office in the heart of Edinburgh.
* Outstanding learning opportunities, with a variety of progression pathways.
* Friendly and inlcusive work environment, that encourages creative and hard work.

If interested it would be great to hear from you. I'd be happy to disclose more about the role or answer any questions you may have about the role.

Get in touch via the following channels;

Email: j.mckelvey@jeffersonfrank.com

Phone: 0191 338 7638