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Solution Support Team Lead - Salo

Finland, Salo

  • Up to €5,500 EUR
  • Manager Stelle
  • Seniority: Senior


Solution Support Team Lead


Hybrid Remote - 2-3 days on-site expected weekly

5000EUR/mth +

Our client stands as the premier partner for RFID-based Platform as a Service (PaaS) applications across Europe. With a robust foundation in identification solutions, they are an integral part of a worldwide group comprising 5400 employees spanning five continents. Although headquartered in Finland, they have a global reach and specialize in the creation and delivery of cutting-edge identification solutions harnessing the latest RFID and IoT technologies for real-time item tracking. Serving diverse industries, they set themselves apart in the field by being a comprehensive company capable of end-to-end development, including crafting their own readers and software to deliver complete solutions.

They are looking for a Solution Support Team Lead ahead of splitting and restructuring their current team.

They have 4 main products:
1: SELF-SERVICE RETAIL SOLUTIONS: RFID self-service retail solution gives a 99 % accurate overview of your inventory from production to point of sale.
2: ASSET TRACKING: From vehicle maintenance records to GPS timestamps, you can be in control of your entire asset flow with real-time insight
3:: Smart technologies mean that you can remotely sell or rent goods in a totally secure, cost-efficient and scalable way.
4: REAL-TIME INVENTORY: provides real-time data on item location, counts and flows.

Role and Responsibilities

- Team leader for Solution Support Team.
- The current team size is 12 persons, ahead of the split.
- The tasks of the team includes: development of customer SW solutions, documentation, SW support, and technical support and small SW bug fixes.
- The team leader will also manage customer solution delivery projects
- Representing the company as the technical expert to internal & external customers and partners
- Supporting customers and partners with troubleshooting technical issues and providing high-class customer service and support (1st and 2nd line), escalate issues to engineering teams as needed.
- Creating support materials (documentation and small tools)
- Working in complex customer environments to reproduce and document issues

Salo is their main priority for the hire, however, for exceptional candidates, they will consider someone close to their Helsinki office.

Candidates must be residents of Finland with valid work permits. English-speaking candidates are accepted but they do prefer native Finnish due to their customer base being heavily Finnish.

The process will be fairly streamlined, with only 2 stages, 1st being with the Product Owner, and a member of the current team, and the 2nd being with HR.

Please be aware that applicants situated outside of Finland will not be considered.

If you are interested in the role, please send your CV and a cover letter to s.cook1@jeffersonfrank.com

Help Desk Manager

USA, Massachusetts, Boston

  • £140,000 to £160,000 GBP
  • Manager Stelle
  • Fähigkeiten: Windows, AWS workspaces, Azure AD, Jira, Confluence, Intune, OneDrive, Surface laptops, MS SQL Server, Excel, Bloomberg
  • Seniority: Senior


Job Description:

The Help Desk Manager will be responsible for onboarding and offboarding employees, serving as the first point of contact for staff support requests, following up on open issues, and improving employee efficiency through new technologies and workflows. They will also write and maintain training manuals, identify process improvements, and provide feedback to IT and software teams. The Help Desk Manager will manage a team of help desk analysts, support 150 users, and oversee new vision rollouts such as asset management and self-service models. They will also be responsible for people management, including hiring and training new team members. The role requires strong communication and interpersonal skills, the ability to troubleshoot end-user issues effectively, and the ability to learn new technologies and train others.

Preferred Skills and Qualifications:

* Excellent communication and interpersonal skills
* Experience with Windows, AWS workspaces, Azure AD, Jira, Confluence, Intune, OneDrive, Surface laptops, MS SQL Server, Excel, Bloomberg
* Customer-oriented and able to work with a variety of personalities
* Ability to effectively troubleshoot end-user issues
* Good problem-solving and analytical skills
* Ability to learn new technologies and train others
* A true owner of their role who wants to impact an entire organization
* Strong leadership skills and clear communication
* Experience with Python and Bloomberg is a plus
* Previous experience in the financial services/trading industry would be beneficial
* Ability to build and lead a team, with a focus on white-glove service and industry-specific needs
* Someone who can greatly impact the organization and drive process improvements.

Account Manager


  • DKK 45,000 to DKK 55,000 DKK
  • Manager Stelle
  • Seniority: Senior


Account Manager

Account Manager - Nordics - Remote

I am currently working with one of the fasted growing AWS Consulting Partners in the UK who are looking to expand their reach into the Nordics and need a passionate and experienced Account Manager in the region to lead this. They help their clients leverage the power of cloud innovation and growth. They had an amazing 2023, seeing their client pool grow to 400 and doubling their own team in size. If you are a sales person who thrives in dynamic environments, excels in building lasting client and vendor relationships and are passionate about driving business growth with both new and existing customers, then you could be exactly what they are looking for.

Role and Responsibilities:

* You will play a crucial role in fostering relationships with AWS, promoting their AWS consulting services and driving business opportunities.
* Develop plans to expand AWS services in professional and managed services, and consumption.
* You will identify and engage with new customers whilst fostering strong relationships with AWS salespeople and business leaders.
* You will keep up to date on trends and AWS services, and educated prospects on the benefits of cloud computing and AWS solutions, delivering tailored cloud strategies.
* You will meet and exceed sales targets.
* You will grow the companies presence in the Nordic region.


* You must have strong experience of cloud service sales.
* You must be knowledgeable of cloud computing, AWS services and the broader technology landscape.
* Excellent communication skills to building new relationships and enhance existing ones.
* Independent worker with great organizational skills when handling multiple tasks.
* Proven experience in Account Management and growing net new business in the tech industry (specifically with AWS).


* Huge OTE potential.
* The chance to be influential in growing out a section of an already booming business.
* Flexible working with a fully remote set up.
* Opportunity to work closely with AWS and expand your business with one of the most renowned cloud service providers.

If you are a driven and experienced Account Manager who would like to learn more about this position and the company itself, contact Recruitment Consultant, Erin Chew, at +45 89 87 04 67 or on e.chew@jeffersonfrank.com.

Transformation Lead - Change Management - SC

England, London

  • Up to £120,000 GBP
  • Manager Stelle
  • Fähigkeiten: Transformatio Lead, Change Management, SC Clearable, Oracle
  • Seniority: Senior


Transformation Lead and Change Management

Reading or Leeds, two days in office

up to £120k DOE

Jefferson Frank are partnered with an Enterprise Digital and Cloud Transformation specialist group who have extensive experience and subsequent projects in the Public Sector. They are looking for an experienced Transformation Lead to support the strategiv growth of them and their customers within their Oracle practice.

Role & Responsibilities

This role will own end to end success of Oracle client side engagement and Change Management. Lead from the front an offer examples of how to enhance engagement models with customers.

* Lead customer engagements on client side
* Lead the Oracle Change Management capabilities
* Develop and execute delivery strategy
* Support future bids within Change Management
* Build and execute against P&L budgets, investment plans and ROI models
* Capability plans

Skills & Qualifications

* Experience leading major programmes
* Experience delivering programmes of critical national importants
* Ability to work with C level stakeholfers
* Creating high performing and succesful teams
* Oracle change management experience is essential
* Experience working on Public Sector projects


* 10% variable pay
* Other flexible benefits

Sponsorship is not available for this role. Candidates must be SC Clearable or Cleared.

Managing Consultant (Architect)

Netherlands, North Holland, Amstelveen

  • €6,000 to €7,500 EUR
  • Manager Stelle
  • Fähigkeiten: Azure, AWS, GCP, Architecture
  • Seniority: Senior


Managing Consultant/Architect

Amsterdam - Hybrid

Up to €100k./ annum (holiday pay included)

Job Description

We are seeking a seasoned Managing Consultant to join our clients advisory team. As a Consultant, you will play a pivotal role in advising their clients on leveraging Microsoft Azure to optimize their IT infrastructure and achieve business objectives. The ideal candidate will possess a deep understanding of Azure services, a track record of successful client engagements, and the ability to provide strategic guidance. This role requires excellent communication skills, technical proficiency, and a customer-centric approach.

As a Managing Consultant, you will have an opportunity to take on a more strategic role for the business. In addition you may collaborate with clients to understand their business needs and objectives to assess current IT environments and provide strategic recommendations for solutions. You will serve as a trusted advisor on technologies, trends, and industry best practices. In addition you will collaborate with internal project teams to ensure successful project delivery and provide regular updates and reporting to clients and project stakeholders.


* Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
* Fluent proficiency in Dutch language
* Proven experience as an Azure Solutions Consultant or similar role.
* Strong consulting and client-facing experience.
* Expertise in Microsoft Azure services and solutions.
* Excellent communication and presentation skills.
* Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert.
* Experience with cloud platforms beyond Azure (AWS, Google Cloud).
* Familiarity with DevOps practices and tools.
* Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
* Understanding of infrastructure as code (IaC) principles.


* Salary up to 100k.€/annum (inc. holiday pay)
* Bonus
* 25 vacation days per year
* Training & conferences
* A lease car or mobility budget
* Career progression

In case you have further questions regarding the vacancy, you can reach out to me through:

Phone: +31 (0)20 241 8526
Email: a.eskelinen@jeffersonfrank.com

Please do note, that you must have a valid working permit and residency in the Netherlands to be considered for the role!

Manager of Software Engineering (AWS) - Atlanta, GA

USA, Georgia, Dunwoody

  • $140 to $170 USD
  • Manager Stelle
  • Seniority: Senior


Job Description

Manager of Software Engineering - Atlanta, GA

My client, a leader in their industry is seeking a Manager of Software Engineering. This Manager of Software Engineering will be managing 3 teams. This manager would be working daily with the 1) Platform team in charge of AWS and Dataiku; 2) Data Science and Integration team; 3) Near shore engineers and end-user support system team

Role & Responsibilities

* Lead 5-7 engineers
* Conduct code review
* Define and implement technical strategy for the software dev team
* Run and participate in stand sups, planning and design sessions

Skills & Qualifications

* Experience as a Software Technical Manager or like role
* Leadership and team management experience
* Worked with software development technologies as well as cloud, preferably AWS
* Experience with Python programming; Typescript is nice to have!
* Knowledge of Dataiku or similar technology is a plus!


* Need to be based in the Atlanta/Dunwoody area (in office 2-3 times a week depending on the week)
* PTO + holidays
* 401k match
* Amazing medical, dental and vision benefits
* A true work life balance!

If you or someone you know is interested in this position, please send your resume directly to m.ramirez@jeffersonfrank.com or call 813-437-6896. My client is looking to start the interview process as soon as possible.

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professional on the planet. Back by private equity firm TPG Growth, we have a proven track record servicing the AWS permanent and contract recruitment market and, to date, have worked with over 30,000 organizations globally from our offices in North America, Europe, and Asia-Pacific.

At Jefferson Frank, our mission is simple: we want happy customers. Whether you're an AWS professional walking into your dream AWS job, or an organization hiring an incredible contractor for your cloud migration project, our goal is to deliver an unrivaled customer experience. Work with us and you'll get the personalized experience you deserve- one you'll simply not find at any other recruitment agency. At Jefferson Frank, we find great people great jobs in AWS.

Senior Product Manager

Italy, Florence (province)

  • €40,000 to €60,000 EUR
  • Manager Stelle
  • Fähigkeiten: Jira, SQL, B2B, ecommerce, Rest API, SaaS
  • Seniority: Senior


For one of the most interesting scale-ups in Italy, operating in the digital logistics field, Jefferson Frank is proudly looking for a Senior Product Manager.

You will have the chance to work mostly from home, if you wish to, as long as you are willing to attend the office at least once a week, in Florence (travel and accommodation all paid for by the employer).

What You Will Do:

* Lead the entire product lifecycle, from ideation to market validation.
* Apply UX and prototyping principles effectively.
* Gather and analyze feedback to shape requirements, including prototyping when necessary.
* Utilize data analytics, A/B testing, qualitative research, and modeling to optimize metrics and shape the team's roadmap.
* Communicate experimentation roadmaps, hypotheses, context, and results to the team, organization, and senior leadership.
* Provide product perspectives, prioritize opportunities systematically, and formulate strategies.
* Collaborate in defining and continually tracking product metrics and KPIs.
* Manage external resources and vendors.


* Minimum 4 years of documented Product Management experience, preferably in B2B SaaS.
* Strong problem-solving skills, capable of effectively communicating product roadmaps to diverse audiences.
* Maintain a strong intuition based on varied experiences, with a critical mindset open to challenges.
* Drive projects from start to finish, maintaining predictability across multiple dependencies.
* Familiarity with Agile methodologies, SCRUM, and ticketing systems (e.g., JIRA).
* Basic SQL knowledge is advantageous.
* Familiarity with industry sectors such as E-commerce, Logistics, ….
* Experience with API-based products.
* Full professional proficiency in Italian and English.

Salary up to € 60.000, gross.

To be considered for this vacancy, you need to be able to legally work in Europe: you are the holder of an EU Passport or you are the holder of an EU residency permit or you are the holder of a Schengen Work Visa.

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet.

For more information, visit jeffersonfrank.com.

IT Security Lead

Netherlands, South Holland, Rotterdam

  • €84,000 to €96,000 EUR
  • Manager Stelle
  • Fähigkeiten: AWS, Leadership, Security, Risk, Compliance, Ci/Cd
  • Seniority: Senior


IT Security Lead

The Role

* Advise and support the DevOps teams with regard to (cloud) security issues.
* Carry out awareness actions within the organisation. You do this together with colleagues from the security champions program.
* Translate policy into technical implementations.

As a Security Lead you are responsible for translating the security policy into technical preconditions within the development work of the development teams. You will therefore monitor and maintain this in your role. You deal with information security issues on a daily basis. In addition to drawing up the technical implementations, you are also responsible for delivering the solutions.

On offer

* Year-end bonus.
* 26 vacation days; and the option to purchase.
* Necessary tools and good secondary conditions; laptop, telephone, travel allowance, good pension scheme, holiday allowance, etc.
* Performance management; ownership of your own development, you are in charge, we facilitate.
* Plenty of room for creativity, innovation and own initiative; whether you work with us for a week, a month or a year, we are open to your ideas.
* Innovative working environment; we are "fast followers", as soon as there is adoption of new technology, we follow as an "early adopter" shortly afterwards.
* Unique and pleasant culture; we work together towards one goal in which we deliver value to the logistics community. You feel this in everything and you notice it in the collaboration.


* A helicopter view in overseeing security challenges. You know how to put this in perspective and prioritise it for development teams.
* You have experience in supporting and informing developers to implement security adjustments.
* Knowledge and work experience of AWS, such as IAM/Lambda, Fargate, EC2, VPC and Networking.
* You have an affinity with coding in Java or Python, for example, and your knowledge of code is up to date. You are therefore an excellent sparring partner for the Security Engineer yet to be recruited.
* The Security Engineer is responsible for the implementation of the solutions developed by you. You will therefore monitor and maintain this in your role.
* Knowledge in vulnerability management.
* Experience in translating compliance requirements into technical solutions.
* Experience in planning and supporting pen testing, this is a plus for the role.

**Fluency in Dutch is a firm requirement.**