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Business Process Engineering Lead

England, London, City of London

  • £65,000 to £70,000 GBP
  • Analyst Stelle
  • Fähigkeiten: BPML, UML, Flow Diagrams, Confluence, PowerPoint, Lucidchart, and Visio.
  • Seniority: Senior


Business Process Engineering Lead, London, Hybrid, £65,000-£70,000

Role Purpose:

We are entering an exciting phase of digital transformation, with a strategic focus on optimizing people and processes to build a sustainable team capable of running and operating digital platforms efficiently. In this pivotal role, you will play a crucial part in shaping and driving this evolving landscape.

As the Process Engineering Lead, you will work closely with cross-functional teams to orchestrate and facilitate the development and continuous improvement of processes. Your expertise will be instrumental in streamlining workflows, enhancing collaboration, and fostering a culture of process excellence. Through your leadership, you will bridge the gap between technical and non-technical stakeholders, enabling a sustainable operating model for data and digital platforms and accelerating our digital transformation journey.


* Baseline and comprehensively document the software development processes across digital and data platform teams, establishing a solid foundation for process optimisation.
* Plan, facilitate, and manage workshops with engineering teams to identify process improvement opportunities and drive collaborative solutions.
* Collaborate closely with engineering teams, managers, and architects to establish baselines and implement effective methodologies for measuring and improving developer productivity.
* Develop and implement a robust framework for continuous process improvement, enabling platforms to deliver faster and more efficiently.
* Work closely with engineering managers and teams to define and implement process-level KPIs and reporting mechanisms, facilitating progress tracking and data-driven decision-making.
* Design and deliver comprehensive training programs to upskill teams on newly defined processes, ensuring seamless adoption and integration.
* Spearhead research and development initiatives to explore innovative approaches to process documentation, measurement, and improvement, fostering a culture of documentation and enhancing engineer productivity.
* Document best practices, create checklists, and establish team principles that promote an inner-source culture philosophy, encouraging collaboration, knowledge sharing, and continuous improvement.

Skills & Experience:

* Proven track record in business analysis, organising workshops, data analysis, and process engineering within technical environments.
* Proficiency in BPML, UML, Flow Diagrams, and tools like Confluence, PowerPoint, Lucidchart, and Visio.
* Experience in designing and implementing surveys for process efficiency and productivity measurement.
* Strong knowledge of e-commerce, microservices, CRM, and data lake architectures.
* Excellent problem-solving and documentation skills, with the ability to break down complex issues and present them clearly.
* Proven ability to collaborate effectively with cross-functional teams, including technical and non-technical stakeholders.
* Experience working in agile environments and familiarity with Lean methodologies and SAFe (Scaled Agile) frameworks.
* Outstanding communication and storytelling abilities, with the ability to adapt to diverse contexts and audiences.

Behavioural Fit:

* Technical mindset with a keen eye for detail, ensuring thorough analysis and accurate documentation of processes.
* Driven, self-motivated, and results-oriented, with a proactive approach to identifying and implementing process improvements.
* Confident and assertive, with the ability to challenge existing practices constructively when necessary.
* Structured and organised, with strong planning and prioritisation capabilities to manage multiple projects effectively.
* Excellent collaborative skills, with the ability to work seamlessly in cross-functional and multicultural teams with minimal supervision.
* Adept at multitasking, with the capability to plan, organize, and prioritize multiple projects concurrently.
* Hands-on mentality, with a willingness to take an active role in process implementation and training.

Role Key Performance Indicators:

* Quality and consistency of documented processes, procedures, and checklists, ensuring clarity, accuracy, and adherence to best practices.
* Demonstrated ability to measure and drive continuous improvement in developer productivity through data-driven analysis and process optimization initiatives.
* Establishment and promotion of an inner-source culture, encouraging collaboration, knowledge sharing, and continuous improvement across teams.
* Adoption rate and feedback from engineering teams on newly implemented processes and training programs.


Senior Business Process Analyst / Lead

England, London, East London

  • £65,000 to £70,000 GBP
  • Analyst Stelle
  • Fähigkeiten: Business Process, BPML, UML, Flow Diagrams, Confluence, PowerPoint, Lucidchart, and Visio.
  • Seniority: Senior


Senior Business Process Analyst/Lead, Hybrid, East London, £65,000-£70,000

Role Overview: We are excited to announce a newly created role for a Business Process Lead to join our team. This position is integral to our scaled agile framework, focusing on consolidating and optimizing software engineering processes across 10-11 teams.

Key Responsibilities:

* Process Consolidation: Baseline all software engineering processes through workshops and engagements with scrum masters.
* Workshop Management: Experience in running and driving workshops, documenting processes, and storing data effectively.
* Process Optimization: Develop processes to enhance collaboration and developer productivity, using best practices and feedback.
* Community of Practice: Establish and lead a community of practice, guiding team members, and setting KPIs to measure progress.
* Documentation: Create training materials, design surveys, document maturity processes, and gather feedback to improve practices.
* Technical Understanding: Proficient in UML, flow diagrams, e-commerce, CRM, microservices, and digital payments.

Start Date: Immediate or as soon as possible

Essential Qualifications:

* Background in Agile software development, preferably in a technology-driven organization.
* Experience in business processes, software development
* Proposing new processes, and success factors to define a new process
* Strong people skills with the ability to impact and influence indirectly.
* Proven track record of improving engineering team processes and productivity.
* Familiarity with documenting processes, drawing process diagrams, and optimizing workflows.

Interview Process:

1 Technical Interview: Walk through a scenario to draw and tackle a process problem statement.
2 Conversational Interview: Face-to-face discussion in the London office.

Please share your latest CV and call on 0191 338 7568.