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Referenz: 290421EA_1620722647

IT Support Analyst

England, London

  • Negotiable
  • Analyst Stelle
  • Fähigkeiten: IT Support, 1st Line, Analyst, AWS, IT Support Analyst, Service Desk, VMware, Azure, Linux, Active Directory
  • Seniority: Junior


IT Support Analyst

Location: Cambridge (Fully remote work available)

Salary: Competitive

Job Description:

This role will be part of a small group that provides support for AWS-focused services to our customers. You will resolve issues for customers and ensure that they are happy with the service that we provide. While doing so, you will develop AWS expertise which may enable you to progress to doing development work over time.

We are looking for technically able people who like to help customers and work as part of a team to deliver a service that keeps getting better. You will spend your working day using multiple service desks (our own and our partners where we are providing the AWS component of a broader service) and handling incidents, service requests and changes

You will also take ownership of tickets that you cannot resolve alone and liaise with colleagues to provide and document the solution, manage escalation of incidents and assist with root cause analysis whilst working to improve your knowledge and understanding of our services, customer requirements and of the AWS platform alongside your core duties.

Essential Skills

* Proven experience on an MSP service desk
* Knowledge of ITIL terms and processes and Windows administration
* Good at communicating with customers in a helpful and professional manner via phone and email (B2B experience)

Desired Skills

* Virtualisation (VMware), AWS and Linux concepts

Personal Attributes

* Analytical, Problem Solving & Troubleshooting
* Professional, Motivated, Team Player
* Committed to continuous improvement

My client is looking for someone who has a passion for the fundamentals of cloud platforms and can show some knowledge of this through commercial experience or an accreditation. With this in mind, the client is looking to invest in someone that would like to be fully schooled in AWS.

This is a highly regarded AWS Accredited Partner who are currently undergoing a period of sustained and exciting growth. If you are interested in any of the above please send your CV to e.ayre@jeffersonfrank.com.

Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com.

Referenz: 15062021_1623746098

Betting Market Analyst

England, London, Camden

  • 30000 to 35000 GBP
  • Analyst Stelle
  • Seniority: Mid-level


Betting Market Analyst - Up to 35k D.O.E

A very successful sports betting consultancy are on the look out for a talented betting market analyst. The successful candidate will be joining a newly created betting analysis department, which is responsible for delivering established pricing and risk monitoring across various betting platforms. In terms of function you are the eyes behind the analyses, so if you enjoy/have an interest in sport this could be an interesting opportunity for you!

Role & Responsibilities

* Monitoring betting traffic and identifying abnormal activity
* You will act as the first point of contact for external clients and partners as well as internal support teams
* Opportunities will arise with experience in analysing and reporting on potential strategic actions, monitoring and executing aspects of company betting strategies

Skills & Qualifications

* At least an A in Maths at GCSE level.
* 2:1 or higher in a numerate or an analytical degree.
* A fairly decent knowledge of Sports such as: US Sports, football and cricket would be highly advantageous


* Having a strong and flexible work ethic.
* Prior betting analyses experience - especially within a sports domain.

If this role sounds interesting and you would like to learn more about this it, feel free to send your CV directly to d.adeoshun@jeffersonfrank.com or alternatively call me on 02038798390

Betting Market Analyst - Up to 35k D.O.E