Ref: JFITM130422_1649848441

Amazon Connect

England, London

Job description

Amazon Connect

JFITM130422_1649848441

We are looking to talk to AWS Engineers with Amazon Connect experience!

Jefferson Frank have a fantastic opportunity for you to work with one of the leaders in the UK Telco market to on-board on a large scale project.

* AWS Engineers
* 12 months
* Hybrid in London
* £500-750 a day (IR35 status yet to be determined)

Looking for a mix of the following skillset:

* Amazon Connect (is imperative)
* Python
* ReactJs
* Terraform
* Monitoring Solutions (ELK / DataDog)
* CI/CD solutions (Buildkite / Jenkins)
* Git
* Docker
* REST API
* AWS SAM
* Jira/Confluence
* SRE skills

Responsibilities:

* Maintaining governance and processes for incident and problem resolution
* Creating and publishing guardrails, standards, and patterns related to the support and operation of the contact centre solutions
* Creating and publishing knowledge articles as part of the support and operation of the contact centre solutions
* Engage in incident and problem management and resolution
* Assist other agile teams with support and development of contact centre solution features
* Backlog management via Jira