Ref: FRG-00032447_1595949345

ITSM Consultant- Freelance

Belgium, Brussels

  • 400 to 450 EUR
  • Consultant Role
  • Skills: ServiceNow, ITSM, ITOM, Scripting, orchestration, REST/SOAP
  • Level: Mid-level

Job Description

ITSM Consultant- Freelance

FRG-00032447_1595949345

Role & Responsibilities

* 1st Line support on IS Solution and Marketing & Sales ServiceNow instance
* Creation and follow-up of escalated incidents on Hi.service-now.com portal.
* Small changes and enhancements on both instances, with related documentation.
* Consultancy and advise on best practice for technical implementation, with minimal impact on the upgrade of the instance.
* Locate issues and recommends and implements solutions, with related documentation
* Develops detailed design and flows
* Responsible of the technical documentation of the instances.

Skills & Qualifications

* Experience in ITSM tools.
* Experience using ServiceNow as platform for operations management.
* Orchestration
* Scripting
* Performance Analytics
* REST/SOAP webservice integration
* Portal and widget Customization