NewRef: DS6721AA_1641918886

Desktop Support

USA, California

Job description

Desktop Support


*PLEASE only apply if you have relevant work experience*

*Role is based in Fremont, CA*

*6 month contract to hire*


* Support and assist MSP End-user supervisor with departmental needs
* Perform on-site analysis, diagnosis, and resolution desktop problems for end-users, implement corrective solutions, including off-site repair for remote users as needed.

· Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

· Research, configure and install authorized computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance

· Provide technical support services in a timely manner to meet customer Service Level Agreements as defined in ServiceNow ticketing system.

· Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products

· Perform computer wired and wireless network troubleshooting.

· Follow relevant support documentation to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

· Provide timely project updates and resolution on tickets

· Demonstrate a high level of proficiency in using Desktop Support systems and tools.

· Track and maintain IT asset equipment inventories ensuring proper quantities of spare equipment is available.

· Provide training to employees on the basic use of approved hardware/software.

· Interact professionally with clients exhibiting strong customer service skills.

· Provide technical support for critical incidents outside of normal business hours to ensure adequate support of our stores, corporate offices, and remote employees.