A Tenth Revolution Group Company

Ref: CSM-JFI-071123_1699382496

Customer Success Executive, Brighton, Hybrid

England, East Sussex

  • £18,000 to £30,000 GBP
  • Sales Role
  • Skills: Graduate, IT, Excel, Data, Sales, Business Development, Targets, Targeted, KPI, Communicator, Listener, Customer-facing, Customer
  • Level: Junior

Job description

Customer Success Executive, Brighton, Hybrid


Customer Success Executive / Graduate, Brighton, £20,000-£30,000, Hybrid

Responsibilities and tasks

* Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
* Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
* Serve as the customer's expert, providing guidance and addressing challenges on work/ project management and collaboration with customers
* Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account
* Develop tools, processes, and best practices to ensure customers are realising the greatest possible value from our current users
* Use usage patterns to gain insights, provide guidance, and increase customer satisfaction
* Serve as the primary interface to manage and resolve any critical situations
* Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
* Provide expert customer insight to Product Management, Marketing, and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates in our larger customers, many of which operate at massive scale
* Exceed all performance targets, including maintaining high unit renewal rates

Essential Skills:

We are looking for bright, self-motivated, dynamic individuals meeting the following criteria:

* Minimum 2:1 degree in any discipline
* Strong communicator and listener
* Confident IT skills, with the ability and desire to learn new technological systems
* Schedule appointments and demos and introduce leads to their new Account Executive or Sales Director.
* An enthusiastic, can-do attitude
* A high standard of personal performance and responsibility
* A problem solver with a flexible, open approach: With the shifting nature of the emerging needs of the company, we are looking for someone able and happy to adapt their role, demonstrating an eagerness to learn new skills to ensure we as a team can meet the needs of the business and our customer base.
* The ability to pay attention to detail
* Someone who shows initiative but is not afraid to ask for help
* Some experience in a customer-facing role
* To be a team player


* Flexible and remote working opportunities long term
* Mentoring from a leader with education and business experience
* Opportunity to experience a range of roles and build your skills and interest
* Opportunity to get into the early stages of a rapidly growing company
* Direct access to the company founders
* Working from a central Brighton office location with access to our Central London hub offices
* 1 additional day of leave added for every year served up to five years

Please reach out with your latest CV at s.malik@jeffersonfrank.com and call 0191 338 7568 to find out more.