Ref: AmazonConnect_1651659580

AWS Solutions Architect - Amazon Connect

England, London

Job description

AWS Solutions Architect - Amazon Connect


AWS Solutions Architect - Amazon Connect

Our client AWS Business unit is on a fast growth trajectory focusing on delivering transformational solutions using the AWS Cloud platform to drive exponential value for our customers.

Key responsibilities:

* Engaging with customers on a personal and technical level to understand their business requirements and address queries on AWS, Amazon Connect, Lex, Lambda, Kendra and other AI/ML services
* Ensure customer success in designing, building and launching next-gen Amazon Connect based Omni Channel solutions, which integrate smoothly in cloud and hybrid operating models
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud, using Amazon Connect, Lex, Lambda and other AWS Cloud technologies
* Ability to implement AWS based AI automation solutions on cloud contact center technologies that can be leveraged to drive enhancements in business process and performance

Key Skills/Knowledge:

* Certified AWS Solution Architect, with real-life solution architecture experience
* Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML.
* Hands on experience to code and implement solutions using modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or Python
* Experience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker, Contact Lens, Transcribe etc. and how they may be leverage alongside Amazon Connect to enhance contact center performance
* Well versed with AWS platform and technology services

If you have strong commercial knowledge of Amazon Connect / Amazon Cloud Contact Center then we are interested in speaking with you.