Ref: 100223_MS_1676024671

Customer Success Manager

Germany, Berlin

Job description

Customer Success Manager


Are you passionate about technology? Do you like being a trusted security advisor? Do you have a consultative mindset? If so the Senior Customer Service Manager could be a great opportunity for you. With the threat landscape constantly evolving you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domain.

The Responsibilities:
* Customer Focus:
* Global trust relationship with the customer, leading to recommendations and influence. A consulting mindset is a must.
* Regular calls to the customer site to be part of their workbench
* Leading the development of a security strategy based on portfolio to be a valued advisor
* Building and leading QBRs (on-site/remote)
* Communication & Presentation:
* Presentation skills and ability to
* Run POC's on main products
* Communicating to C-level, cross-functional teams such as security managers, system administrators, and developers to name but a few.

Issue management:
* Management of critical situations, such as high severity incidents or multiple long-lasting technical issues
* Escalation Management
* Threat Assistance

* Develop a relationship with the Technical Support management team and ensure strong collaboration with Business Units
* To act as a professional and credible contributor to the wider
* Europe Technical Support team and maintain strong collaboration with peers
* Contribute to customer support improvement initiatives and projects

Lead generation:
* Ability to provide qualified lead information

You Are:
* Degree or equivalent combination of education and experience in information technology
* Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Services & Solutions products
* Min 5 years of presales and/or consulting experience in large customer environment.
* A team player

You Have:
* An understanding and experience on a hybrid cloud environment
* An expertise in the main IT security fields
* An ability to understand and operate the system and network environments of support customers
* Understanding of DevOps processes
* Knowledge of product API and ability to understand scripts in main languages (PowerShell, python, or similar)

Impressum -