Ref: JFI20/04sdm_1618940207

IT Service Delivery Manager

England, Cambridgeshire

  • 35000 to 45000 GBP
  • Manager Role
  • Skills: SERVICE DELIVERY MANAGER, IT, AWS, SLA, ITIL
  • Niveau: Senior

Description du poste

IT Service Delivery Manager

JFI20/04sdm_1618940207

An urgent hire for a Service Delivery Manager with technical knowledge to join a leading cloud services provider to the public sector. The advanced AWS Consulting Partner is recognised by their excellent work within AWS and the NHS.

They're looking for a Service Delivery Manager, ideally from a consulting or managed service providers background. Exposure to AWS is a huge bonus but not essential - you can pick it up on the job.

Role & Responsibilities

* Build and maintain strong relationships with clients, as well as internally.
* Proactively engage with current customers in order to ensure high quality of service and customer satisfaction.
* Ensure that calls are resolved within SLAs. Proactively monitor, and report on, our service quality and SLA compliance.
* Handle customer issues, concerns, or escalations quickly and professionally. Take ownership for the co-ordination of solution development to address any service delivery issues.

Skills & Qualifications

* 3+ years of experience in a Service Management role in an IT/MSP organisation
* ITIL accreditation.
* Ensure that everyone follows the established processes and procedures. Make sure that each customer gets the same great experience.
* Excellent communication skills.

Benefits

* 33 days' holidays
* Medicash
* Flexible Working
* Life assurance

Interviews take place on Thursday (22nd April) and Friday (23rd April), if you're interested please send a copy of your CV to c.davies1@jeffersonfrank.com