We are currently hiring for a Technical Support Engineer to provide 1st and 2nd line support to both internal and external customers worldwide. We need your help in assisting them with hardware and software via web portal, email and telephone with the aim of exceeding defined SLA.
* Ensure support requests and incidents are accurately identified categorised, prioritised, diagnosed and managed in the service management system.
* Ensure support requests are properly assigned and responded to in a timely manner
* Deployment and configuration of hardware, operating systems and software applications
* Troubleshooting application systems and networking issues
* Project work related to the introduction and deployment of new software and services.
What we need from you:
* 2nd line support experience
Exemplary English written and verbal language skills.
* MS Office/Office 365, Sharepoint knowledge
* Windows 7, 8 & 10 experience
* Active Directory
* ITIL v3 Foundation Certificate in IT Service Management