Service Desk Engineer - 1st/2nd Line Support

Role - Service Desk Engineer - 1st/2nd Line Support

Location - Hybrid - Office in Surrey

Start Date - ASAP



Technical Support:

* Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).
* Troubleshoot and resolve hardware, software, and network-related issues for our customers.
* Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both the triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate the repetitive tasks and focus on complex issues, enhancing your technical abilities.

Customer Service:

* Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills.
* Maintain a high level of professionalism and ensure customer satisfaction throughout the support process.
* Continuously strive to enhance the end-user experience and exceed their expectations.

Please send your CV to p.robinson@jeffersonfrank.com