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    NewRef: OM02938JFI_1620208528

    Cloud Operations Manager

    Scotland, Edinburgh

    • 60000 to 70000 GBP
    • Manager Role
    • Skills: Operations Manager, Cloud, AWS
    • Seniority: Senior

    Job description

    Operations Manager - Up to £70k DOE

    Edinburgh (4 days remote per week post covid)

    As part of ongoing growth, my client is seeking a Cloud Operations Manager (or Head of Technical Operations for a suitable experienced candidate). This is a key role in their leadership team, and is responsible for the effective, proactive and smooth running of the Services delivered to customers 24x7. This is a hands on role, leading a strong team of AWS engineers.

    AWS skills are a must, and experience working in a managed service environment, with a strong commitment and experience of service process, leading class customer experience, and driven by customer KPI's.

    * Maintaining our industry leading NPS score
    * Maintaining a culture of Customer First
    * Ensuring that our Managed Services and our response, exceed our customers expectations
    * Responsible for our 24x7x365 service delivery
    * Maintaining a competitive edge in the quality and innovation of the services we deliver
    * Ensure we are a trusted and valued partner to our customers, lead a proactive engagement with our customers, and we use our expertise to enable our customers to be Always Ahead in their market
    * Managed Service
    * Ensuring the smooth and effective onboarding of our customers
    * Responsible for our support and ticketing platform
    * Defining and reporting on our Service Metrics to the management team
    * Responsible for the consistent, and effective deployment of our service management processes and platforms: service monitoring, alerting & escalation, patching, performance monitoring, incident management, change control
    * Applying continual service improvement practices into the business
    * Managing our incident response procedures
    * Ensuring the end to end delivery of the structure proactive Managed Services to our customers
    * Constantly identifying opportunities to be proactive in support of our customer platforms
    * Ensuring we deliver effective & structured Service Reviews to our customers
    * TechnologyRoadmap & Systems
    * Responsible for our corporate CRM platforms and customer systems
    * Bringing best practice into all our approaches to technology & systems
    * Leading within the company on developing and define our approach, delivering best practice, as well as constantly improving our delivery platforms:
    * CRM, service desk structure, support & ticketing, alerting, monitoring, CRM, document management & knowledgebase
    * Drive adoption of new approaches, tools, platforms, processes and automation this improve on the way we work
    * Reporting
    * Embedding a service culture, driven by KPI's, SLA's, targets and quality of service measures
    * Reporting regularly to the management team and Board on all the key Service Desk & Managed Service Metrics
    * Ensuring that we have fully documented procedures and processes
    * Setting targets and service standards for the team and business

    To apply for this role, please send an up to date CV to o.king@jeffersonfrank.com or call for a confidential chat on 0191 814 7785

    Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally

    Ref: NSL000040_1617980700

    Senior Product Owner

    England, Cheshire, Warrington

    • 50000 to 80000 GBP
    • Manager Role
    • Seniority: Senior

    Job description

    My client was founded in 2014 and we are passionate about addressing real-world business process challenges. They use our in-depth experience of end-to-end business process and value-stream mapping and optimisation in order to understand how best to deliver value for our customer and provide the solution in weeks, not months.

    Benefits;

    * Competative salary
    * Good benefits
    * Hybrid working

    Who are we looking for?

    We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out high-end enterprise digital solutions such as Business Intelligence, Transport Management Systems and Customer Relationship Management systems as well as exciting custom developed applications for large multi-national clients and working in the NHS in support of Primary Care.

    They are building a great team based on individuals who want to make a difference. Individuals who like to use their initiative, like to problem solve and who consistently deliver high quality output.

    Their mission is to add value in everything we do, and we are immensely proud of the 'stickiness' with our customer base. We work hard on relationships to be a true business partner, not a software company.

    What are the responsibilities?

    * Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth;
    * Create buy-in for the product vision both internally and with key external partners;
    * Translate product strategy into detailed requirements and prototypes;
    * Scope and prioritise activities based on business and customer impact;
    * Work closely with engineering teams to deliver with quick time-to-market and optimal resources;
    * Drive product launches including working with public relations team, executives, and other product management team members,
    * Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed;
    * Act as a product evangelist to build awareness and understanding;
    * Represent the company by visiting and regularly engaging with customers to solicit feedback on company products and services.

    Must Have Skills:

    * Proven work experience in product management;
    * Excellent knowledge of SDLC including Discovery, Design, Develop and Deploy;
    * Proven track record of managing all aspects of a successful product throughout its lifecycle;
    * Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management;
    * Solid technical background with understanding and/or hands-on experience in software development and web technologies;
    * Strong appreciation of software architecture (Application data collectors, Studios, Back end processing, Reporting);
    * Strong problem-solving skills and willingness to roll up one's sleeves to get the job;
    * Ability to rapidly develop wire-frames and prototypes of solutions;
    * Skilled at working effectively with cross functional teams in a matrix organization;
    * Proven ability to work with a wide range of stakeholders and the capability to change your approach based on their position;
    * Excellent written and verbal communication skills;
    * Understanding of Agile and Sprint based development;
    * MS/BS degree in Computer Science, Engineering or equivalent preferred

    Desirable Skills:

    * Experience using Jira & Confluence;
    * Experience of healthcare industry (Pharmaceutical, CRO);
    * Project Management skills including Planning, Communications and Status Reporting

    Ref: NSL000031_1614711020

    Cyber Security Solutions Architect - Azure/AWS

    England, West Midlands, Birmingham

    • 80000 to 104000 GBP
    • Consultant Role
    • Seniority: Senior

    Job description

    My client combine technology and ethically sourced patient data to help people everywhere get better care. To do this, they have created a unique partnership with the NHS that delivers a return to our partner Trusts and unlocks the value of clinical data for research while safeguarding patient privacy.

    They are looking for a proactive, enthusiastic Cyber Defence Specialist to help us enable the business to deliver on our mission to accelerate medical research and improve patient care.

    The Role

    Reporting to the Head of Cyber Defence, you will be responsible for enhancing cyber resilience to ensure information assets and business operations are safeguarded against modern threats.

    You will focus on the design and implementation of cloud-based security solutions to support project teams, corporate security and business processes across our Azure hybrid AWS and Office 365 environments.

    In addition, you will be required to support security operations related to threat detection, response, and adversary simulation.

    Benefits

    * Salary paying up to £100kpa
    * Company share option scheme
    * 5% employer matched salary sacrifice Pension scheme
    * Life Assurance & Income protection
    * A range of health, wealth and lifestyle benefit plans including BUPA, Gym and holiday trade options
    * Electric Vehicle & Cycle to work schemes
    * Proactive career development planning

    Responsibilities:

    * Design, implement and manage Microsoft Azure/AWS and Office 365 security solutions.
    * Support product, engineering and IT teams in secure solution design and implementation.
    * Provide expert insight and guidance to project teams relating to cloud solution architecture.
    * Design and architect secure solutions to support applications, services and infrastructure.
    * Enhance information governance, data protection and data loss prevention capabilities.
    * Document and enforce processes relating to security policy and best practices.
    * Maintain security posture, perform identity and access management, remediate vulnerabilities, implement threat protection, perform security incident detection and response.
    * Manage operations across Microsoft's security stack including Azure Sentinel, Azure Security Center, Azure Defender, Defender for Endpoint, Defender for Identity, Defender for Office 365.
    * Facilitate penetration testing activities and work with QARA to ensure security risks are documented and managed appropriately.

    Requirements

    * Subject matter expertise in implementing security controls, threat protection, managing identity and access, protecting data, applications and networks in Azure cloud and hybrid environments.
    * Experience securing cloud-based applications, services, and infrastructure in Azure.
    * Ability to implement enterprise-wide security controls within the Microsoft ecosystem.
    * Deep understanding of networking, encryption, secrets management, authentication methods, API security, virtualisation, digital certificates and storage account security.
    * Ability to perform security automation and orchestration.
    * Knowledge of scripting and query languages such as PowerShell, C#, KQL, SQL or other.
    * Proficient in threat detection and response across hybrid environments.
    * Familiarity with security and compliance frameworks such as ISO27001, CIS, NIST.
    * Microsoft Certified Azure Security Engineer (AZ-500) or similar certification is desired.

    If this role sounds like it could be for you or you would like to now more then please submit your CV to n.slakmon@jeffersonfrank.com or call me on 0203 808 7282.

    Ref: OM02938JFI_1614103222

    Operations Manager

    Scotland, Edinburgh

    • 60000 to 70000 GBP
    • Manager Role
    • Skills: Operations Manager, Cloud, AWS
    • Seniority: Senior

    Job description

    Operations Manager - Up to £70k DOE

    Edinburgh (3 days remote post covid)

    As part of ongoing growth, my client is seeking a Technical Operations Manager (or Head of Technical Operations for a suitable experienced candidate). This is a key role in their leadership team, and is responsible for the effective, proactive and smooth running of the Services delivered to customers 24x7. This is a hands on role, leading a strong team of AWS engineers.

    AWS skills are a must, and experience working in a managed service environment, with a strong commitment and experience of service process, leading class customer experience, and driven by customer KPI's.

    * Maintaining our industry leading NPS score
    * Maintaining a culture of Customer First
    * Ensuring that our Managed Services and our response, exceed our customers expectations
    * Responsible for our 24x7x365 service delivery
    * Maintaining a competitive edge in the quality and innovation of the services we deliver
    * Ensure we are a trusted and valued partner to our customers, lead a proactive engagement with our customers, and we use our expertise to enable our customers to be Always Ahead in their market
    * Managed Service
    * Ensuring the smooth and effective onboarding of our customers
    * Responsible for our support and ticketing platform
    * Defining and reporting on our Service Metrics to the management team
    * Responsible for the consistent, and effective deployment of our service management processes and platforms: service monitoring, alerting & escalation, patching, performance monitoring, incident management, change control
    * Applying continual service improvement practices into the business
    * Managing our incident response procedures
    * Ensuring the end to end delivery of the structure proactive Managed Services to our customers
    * Constantly identifying opportunities to be proactive in support of our customer platforms
    * Ensuring we deliver effective & structured Service Reviews to our customers
    * TechnologyRoadmap & Systems
    * Responsible for our corporate CRM platforms and customer systems
    * Bringing best practice into all our approaches to technology & systems
    * Leading within the company on developing and define our approach, delivering best practice, as well as constantly improving our delivery platforms:
    * CRM, service desk structure, support & ticketing, alerting, monitoring, CRM, document management & knowledgebase
    * Drive adoption of new approaches, tools, platforms, processes and automation this improve on the way we work
    * Reporting
    * Embedding a service culture, driven by KPI's, SLA's, targets and quality of service measures
    * Reporting regularly to the management team and Board on all the key Service Desk & Managed Service Metrics
    * Ensuring that we have fully documented procedures and processes
    * Setting targets and service standards for the team and business

    To apply for this role, please send an up to date CV to o.king@jeffersonfrank.com or call for a confidential chat on 0191 814 7785

    Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best AWS professionals on the planet. Backed by private equity firm TPG Growth, we have a proven track record servicing the AWS recruitment market and, to date, have worked with over 30,000 organizations globally