• Location: USA, Illinois, Chicago
  • Salary: US$100000 - US$150000 per annum
  • Technology: AWS Jobs
  • Job Type: Permanent
  • Date Posted: 5th Oct, 2020
  • Reference: 10052020A_1601929556
Position: Technical Account Manager Salary: $150k Job Type: Permanent Location: Remote



Company:

Work for one of the top AWS Premier Consulting Partners and help companies across the world optimize the way they utilize the cloud.

Role:

* Provide timely and detailed technical counsel to key customers
* Review customer infrastructure and operations and provide recommendations and
* Provide architectural and scaling guidance for major upcoming projects such as new product launches or infrastructure migrations
* Understand and manage customer contracts, SLA requirements and key deliverable
* Exercise judgement in prioritizing problems and escalating issues where necessary
* Collaborate with Technical Consultants, Cloud Operations, Project Management, and Customer Success Managers to improve the customer experience
* Contribute to a positive team environment and proactively engage team members to meet and exceed SLAs, quality standards, and goals

* Report feedback to Product and Service Delivery Management to drive continuousimprovement to our service offering

Requirements:

* 4+ years of experience heavily focused on the AWS tech stack and services
* AWS Certified Solutions Architect - Associate (Minimum)
* AWS Certified Solutions Architect - Professional (Preferred)
* 7+ years of hands-on technical experience including but not limited to Infrastructure, Troubleshooting, Systems Administration, Networking, DevOps, AWS Consulting, Automation, IT Security, Operations Management
* Experience working with 24x7 support operations teams
* Consulting experience, project management, and/or customer service experience
* Bachelor's Degree in Computer Science, Math, or related

*No sponsorship available at this time



To fast track your application, send over your resume to t.hoskins@jeffersonfrank.com

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