Role & Responsibilities
* 1st Line support on IS Solution and Marketing & Sales ServiceNow instance
* Creation and follow-up of escalated incidents on Hi.service-now.com portal.
* Small changes and enhancements on both instances, with related documentation.
* Consultancy and advise on best practice for technical implementation, with minimal impact on the upgrade of the instance.
* Locate issues and recommends and implements solutions, with related documentation
* Develops detailed design and flows
* Responsible of the technical documentation of the instances.
Skills & Qualifications
* Experience in ITSM tools.
* Experience using ServiceNow as platform for operations management.
* Performance Analytics
* REST/SOAP webservice integration
* Portal and widget Customization