• Location: Luxembourg
  • Salary: Negotiable
  • Technology: AWS Jobs
  • Job Type: Permanent
  • Date Posted: 3rd Jul, 2020
  • Reference: RF90578403_1593777956
CUSTOMER SUCCESS ENGINEER

Luxembourg



Your activities will comprise:

- Provide 2nd level support (technical and business, e.g. phone calls &

email) of a secure messaging and workflow engine platform

- Take ownership from Change Requests to implementation of new

features in the existing modules of the platform

- Drive resolution of technical escalations, including identification of root

cause and issue resolution

- Collect information and document bugs for product issues that are

impacting customers

- Meet or exceed the expectations of our customers on response quality,

timeliness of responses and overall customer experience

- Deliver against customer expectations and efficiency

Your profile:

- Academic degree in Computer Science or proof of equivalent working experience (several years in IT)

- Good knowledge of Java, a Java IDE and how to handle the debugger as well as SQL and RDBMS - Familiar with our technology stack (Java / Spring / Hibernate / REST services / JavaScript / HTML 5 / CSS3 / React)

- Strong analytical and problem-solving skills, and knowing how to figure out stuff

- You have the ability to communicate with clients in a professional way, with a customer first mindset

- Ability to take initiative and get things done

- Experience in troubleshooting applications and scripts by accessing and analyzing logs

Very welcomed optional skills:

- Work experience with our tooling pipeline (GIT, gradle, JUnit / Selenium / Jenkins, Sonar, JIRA etc.)

- Profound knowledge of Linux

- Tools like bash, grep, ssh, openSSL, vi, tail, sed and tcpdump ring a bell!

- A clear understanding of basic network concepts/services

- Good understanding of IT-Security and relevant related skills (e.g. PKI, Certificates, Ciphers, Keystores, OWASP)

Languages:

- English (mandatory), French and German (considered a very welcome plus)

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