• Location: England, Cambridgeshire, Cambridge
  • Salary: Up to £50000 per annum + Flexibility, Pension
  • Technology: AWS Jobs
  • Job Type: Permanent
  • Date Posted: 16th Sep, 2019
  • Reference: JFI12/09ass_1568621954
Application Support Specialist (Life Science Software)

Cambridge

£50k

Our client is looking for an Application Support Specialist to join their team in Cambridge. You'll have the chance to make a difference and have a positive impact on people's life. The fast-growing company uses leading edge technology. You'll be working for the world's leading life science organisation using sophisticated semantic search and text mining software products. You will be called upon as an internal subject matter expert to provide your insight to other teams, join customer calls and advise on system sizing, architecture, installation and configuration, optimization and performance.

Responsibilities

* Be in the first line of contact with customers
* Solve application and technical problems
* Find technical solutions through independent research
* Assistance with customer installations and maintenance, both on premise and in the Cloud
* Development of technical support resources, such as self-help and knowledge base articles

Requirements

* Experience working within a customer facing technical team or environment up to 3rd line
* Proficiency configuring and administering Linux and/or Windows Servers in Physical, Virtual or Cloud platforms (AWS)
* Pro-active, problem-solving attitude and ability to drive things forward on your own
* Passion for troubleshooting complex software issues and resolving customer issues
* Attention to detail and the ability to work calmly under pressure
* Experience mentoring or training others

Desirable

* Authentication systems
* SSL and PKI
* Configuration management tools
* System architecture and sizing
* HTML / CSS / XML / JavaScript / JSON
* Ideally at least 1 programming language, preferably Python or Java
* REST APIs and use of SDKs

Benefits

* Competitive pay, including performance related annual reviews
* Comprehensive benefits package, including healthcare, pension, life and disability cover, and other options depending on location
* Generous leave entitlement
* Flexible working hours
* Continuing professional development, including relevant training
* Socials and celebratory events
* Free car parking



If you are genuinely interested in the career and want to chance to be shortlisted, contact me on; c.davies1@jeffersonfrank.com or 0191 406 07921.

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